When trying to print the paper doesn't feed at all - i was on line with the tech at dell. i have a roller problem but my warranty was up a year ago. does anyone know where i can get rollers for this machine.??
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If both of the printers have seperate toner and drum cartridges, then it is probably a feed roller issue ( one side is pulling the paper more than the other, causing a curved line ). One trick to try would be to print a page, and pull the power cord halfway through the print. Open the printer and remove the paper and drum and toner and look on the drum. If the latent text is curved on the drum, Then replace both. It is odd that you have two printers that are having the same issue though, especially if you have two drum and toner units. Also, check to make sure that the paper is seated properly in the paper tray, if there is too much play around the paper, the printer may not feed the paper properly. With physical access to the printers, a tech should be able to figure out the problem fairly quickly.
Make sure the paper feed is full of fresh paper. Print something, and watch where the paper feeds into the machine. If the feed roller actuates and tries to pickup the paper but doesn't, you may need to clean the pickup roller with distilled water and a qtip. If it still doesn't pickup the paper, repair it under warranty with canon or replace it if not under warranty.
If the paper intake rollers are slick and grab paper on an angle, the feed causes the paper to move off center. Rubbing the rollers with a cloth and rubbing alcohol will clean them. Slightly rubbing the entire roller with a fine abrasive material can help with the paper path issue.
If your device is out of warranty, I'd suggest to clean the rollers again completely. What I mean is to remove the scanner lid and back cover, then clean all of the rubber rollers gently with alcohol and swabs.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
This clearly indicates that problem is with the rollers in the paper feed tray..to clear the obstruction-fold a sheet of paper 3-4 times lenghtwise to make it thick..insert this into the paper feed tray,behind the rollers-move it left right a couple of times....repeat this a couple of times-if no go...call tech support..printer would be replaced if in warranty...good luck
just check to see if there is any obstructions were the paper is going through, unplug printer cables, press power button for 20 seconds without any cables connected, it will refresh printer memory, connect cables back,try photocopy, if nogo, printer fualty
but using some detective skills I've decided you are using a HP machine
Yup Dirty damaged worn feed roller but what model machine is it they are all different but pull out tray 2 cassette all the way and look in, there is probally a cylinder like rubber roller 5cm wide front centre of where cassette slides in, there might be roller on the cassette too at the front center as well.
Most modern printers feed rollers just slide off after lifting small plastic tabs on them and gently pulling, feed rollers are available but you can sometimes also get results by cleaning them with a dash of metho or water on a rag.
If paper feeds 2wo sheets at once then you need to change the seperation pad/roller too.
from what it sounds like you have the same problem i do. being on the phone with a tech at dell i was told it is a roller problem. suggestion from tech: time to buy a new one - as they do not fix these kinds of problems but if under warranty they will replace for free. hope you are still under warranty, good luck.......