How do you know if it is working (fresh air) Ecoquest?
I bought 2 of these Fresh air units on Ebay, they are different, one has " away mode" and one has "sanitize" in the right hand bottom corner. Neither came with a manual. I do not know if they will give indication of when to clean or not, I am not sure how to operate the "ozone" mode..so I am afraid to use either one of them. Anyone know how to know what model it is and how to get a product manual for the correct model?
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what model do you have? do you have fresh air, 2.0 or 2.1? If you have Fresh air then it could be your starter, (its a barrel shaped item, you will see it when you take off cover) you can order on eBay, or find on internet, and Home Depot carries them, that's where I bought mine. If you have the other models, you can send it in to an internet company that does repairs.
Fresh Air purifiers are noted for two weak points. The display circuit board and the main circuit board. Call (336) 499-2505 and they will help you work through the problem. They give away information.
When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at EcoQuest.com
If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.
There could be a couple issues at play here. 1) The power cable might not be plugged in correctly. 2) The fuse might be blown 3) there might be another electronic failure.
1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out. For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.
The problem is dust or moisture on one or more of the circuit boards, in the bottom of the unit. The problem is usually caused by resetting the cleaning reminder without actually cleaning the machine. ;-) It hasn't been difficult for me to solve so far. Remove the filter. Remove the two screws that hold on the plate where the rear switch is located. The wires are long enough that they don't need to be removed from the switch. Use a blow dryer or dry compressed air to blow off the circuit boards. ****Keep your face out of the way!!! Be sure not to get the blow dryer too close or too hot. If you have a Warm setting, use that. Good luck!
My husband came home and checked out the unit. He discovered that the cord was bad, so he replaced it with one we had. It works fine. The cord plugs into the unit at one end and into the wall at the other end. There was no rewiring needed. Problem solved!