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Maxtor OneTouch 4 Mini 250GB External Drive Does not show up on my computer

My Maxtor OneTouch 4 Mini 250GB External Drive Does not show up on my computer and the setup doesnt initiate. I have the same problem though not exactly the same product (I'm only running a 120GB)... I've already saved about 100GB of data, data I can't afford to lose. It doesn't matter if I only plug in one USB cable, or both... nothing happens. The LED is on, but no USB connection is detected at all, I've tried all the solutions I could think of (everything from admin tools-services, to the device manager) and I couldn't even tell you the amount of forums I've visited to fix this, but nada. The drive makes noise, as though it's going to run  but after a few minutes that stops.

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  • Anonymous Nov 10, 2008

    I have the same problem with WD 250gb portable HD. I have a ton of file on it that i would really prefer not to lose so any help would be great thanks

  • fyr123 Nov 12, 2008

    hellow sir..i have the same prob with them..i just formatted my laptop and i thanx god that i have this maxtor 250 gig to back up my files..after i trnfer all of it then i want to trnsfer it back to my laptop then suddenly i wont detect and it make a beeping sound like and ngage sound of phone..omg i had trnfer so much things inside and i cant afford to loose it too..it's to important sir..please help me how to get back all my files...pofaour...

  • rickyboyins Nov 24, 2008

    Hi,

    I have the same problem.My 160GB Hard Drive does not show up on my computer.. I already have 100GB worth of data. I have tried using it on other PC's and it was not detected as well.

  • KuroChan Dec 18, 2008

    I have the same problem too !
    I have a 160GB Maxtor OneTouch 4 Mini external harddrive .
    It's able to work within probably the 1st month of purchase .
    However recently , it failed to work .
    I connected the two usb cables to my laptop and the led light shines .
    But the laptops i tried on all could not detect the harddrive .
    Anyone can help ?


  • lhordking_br Dec 29, 2008

    i have the same problem with them. my maxtor one touch.doesnt respond to my computer. the icon is in the system tray, but doenst show up in my computer.
    please help me.

    there's a lot of files very important to me...


  • Anonymous Dec 30, 2008

    I am using a Mac and i have the same problem. The light starts up but my computer wont recognize it. I dont want to loose the files I have in the harddrive. This is one of the reasons why i never trust on external harddrives, but I thought this problem would not occur again with maxtor. NEEEEED seriously help with this.

  • Anonymous Jan 12, 2009

    i bought the 120gb maxtor on christmas 2008. 7 days later it died and had to be replaced. all my files are gone. i wouldn't trust this brand of external hard drives (maxtor/wd) anymore since i'm not the only one suffering this fate. so many problems! now with the replacement do you think i would feel secure in using it again?

  • Anonymous Feb 03, 2009

    i have the same problem with my one touch 4 mini 160 GB...
    i can't find the solution anywhere.......
    it's really drivin' me mad :(


  • tej singh Feb 23, 2009

    i have a 320gb maxtor external hard drive, it was workin fine but suddenly it got damaged when i tried to access it, it makes a beep when i connect it to my laptop for some time then it stops, but the laptop cannot detect it
    help out please if u have the solution to this

  • Anonymous Mar 26, 2009

    i have the same problem with them. my maxtor one touch.doesnt respond to my computer.

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If this is a Maxtor drive that you password protected and now you can't get it to work on another PC or new hard drive. I had the same problem. Fortunatly I had set it up on another PC prior to setting up password protection, so when I tried it at work I discovered that the software will not even load on the PC becuase of the Password protection. If possible you need to use the hard drive that it was first set up and turn off the password protection. Then it should work on any PC.

Posted on Jan 05, 2010

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I cannot get the computer to recognise the Maxtor device. I had it working 18 mths ago and have now just reconnected it. Not sure if I have all things plugged in correctly but can't find a diagram of...


The correct lead should be Y shaped and two of the limbs plug into two USB sockets on the PC, the third lead has a small jack which goes into the OneTouch. It should light up if it is getting power from the USB and there should be an icon showing for it in My Computer.

Aug 17, 2010 | Maxtor OneTouch 4 Mini 120GB External USB...

Tip

Maxtor OneTouch 4 Mini overview


MAXTOR MANAGER & SAFETY DRILL SOFTWARE - Clarification
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
(Please also see tip 'PC RECOVERY & MAXTOR ONETOUCH 4 MINI SOFTWARE' for some more details about managing this invaluable, but problematic, software).

1.) The CD Included with OneTouch 4 Mini
- is only used as a boot disc for system restoration using 'Safety Drill' copies of a whole system
(see 5. and 6. below).
n.b. Maxtor Manager and drivers are not on this CD
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2.) Maxtor Manager
- When the drive is new, the installation files for Maxtor Manager (a set of utilies), as well as a comprehensive User Manual, are pre-saved as files on the drive itself. This is why the manual strongly recommends copying and saving them on the PC for future use. This is just in case you need to format the drive and then cannot retrieve the files to reinstall the Manager program later.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
3.) Using the OneTouch 4 Mini without extra software
PCs already have the necessary drivers to run external drives so OneTouch can be accessed though its icon in the 'My Computer' window without any other software being required, and files can be copied and 'dragged out' or 'dropped in' as usual.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
4.) Installation of Maxtor Manager
- Installation just requires double clicking on the 'Launch' icon, which is among the file icons on the drive itself
chas6_2.jpg
This takes you through the installation steps to install 'Maxtor Manager' on the PC.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
5.) 'Safety Drill' Copies
- These are copies of the whole system in its current state, which may be saved onto the OneTouch drive by using the 'Safety Drill' utility, which is only one of the programs in the set of utilities accessed through Maxtor Manager.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
6.) Using 'Safety Drill'
- To use it to make a copy, first install Manager and run it, then click on the Safety Drill icon in the row of utility icons across the top of each page.
In the event of a disaster, full recovery to the date of the last or an earlier Safety Drill copy can be achieved.
This is done by putting the supplied CD in the PC's drive, ensuring that BIOS is set to 'boot from CD' (the default), connecting the drive, restarting the PC to boot from the CD (see 1. above), and following the on-screen instructions to restore from a Safety Drill copy which has been saved on the OneTouch drive.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
7.) If Maxtor Manager becomes corrupt
- e.g if Manager ceases to recognise the drive, or if the list of safety drill copies contains duplicates, it is time to uninstall and then reinstall it, which usually puts things right. But see 2.) if you should wish to format the drive as well, make sure you have saved a copy of these installation files from the drive :-
chas6_3.jpg
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
8.) Diagnose or repair disk errors, & check warranty status
- Seatools
is a free diagnostic, repair, and auto-warranty checker program which can be downloaded from Seagate.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
9.) To preserve the Setup Files
Installation of Maxtor Manager is performed by clicking the file marked 'Launch' which can be found amongst the setup files on the OneTouch drive itself, see 2. above. They are not on the CD which is provided.

The files can more easily be identified at first by exploring the OneTouch drive, where they remain unless the drive is formatted. It is a good idea to copy the setup files to PC because no download is available.

on Dec 12, 2010 | Maxtor OneTouch 4 Mini 160GB External USB...

1 Answer

Hi there i hav ea maxtor onetouch 4 mini 120 gb.


Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.

Jun 29, 2010 | Maxtor OneTouch 4 Mini 120GB External USB...

1 Answer

My computer cant find my external hard drive


Sounds like the drive isn't working, but the next step is to try it on another computer. If it doesn't show up there either, then the drive is faulty.

May 31, 2010 | Maxtor OneTouch II external hard drive...

1 Answer

I need software for Maxtor (160 gb) onetouch 4 mini OS X 11.4


Maxtor is now part of Seagate, so your first step should be http://www.seagate.com

Dec 09, 2009 | Maxtor OneTouch 4 Mini 160GB External USB...

1 Answer

I restored my computer and i saved all my data in my one touch 4 mini hard drive. Now my computer wont read one touch 4 mini 250gb. can some one please help me i lost everything?


No, you haven't lost anything. When you restored your software, you only restored the factory stuff. You'll need to reinstall the driver for the external hard drive. After you do that, your external drive and data should be accessible.

Nov 12, 2009 | Maxtor OneTouch 4 Mini 160GB External USB...

1 Answer

Hay i am having Maxtor OneTouch 4 Mini (160GB).it does not detected by any computer except where its software is installed.plz ans immed


I've had this problem before (something similar) you'll need additional software from Maxtor.com so you're PC will recognize the new drive.

Jul 18, 2009 | Maxtor OneTouch 4 Mini 160GB External USB...

1 Answer

Safety Drill using the Maxtor OneTouch 4 Mini


The safety drill ONLY copies documents and email stuff. So the restoration process would only put back all the documents (and pictures) and email info. It should not interfere with the rest of your computer setup at all.

Jul 15, 2009 | Maxtor OneTouch 4 Mini 160GB External USB...

3 Answers

Maxtor OneTouch 4 Mini 250GB External Drive Does not show up on my computer


Are you connecting Drive via a USB hub or direct into two separate USB sockets on PC?

May 05, 2008 | Maxtor OneTouch 4 Mini 160GB External USB...

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