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The next time it gongs multiple times turn the hour hand clockwise until it is pointing at the number of times it gonged. Next take off the dial nut off (make sure to put it in a plastic bag because they can be hard to replace) and turn the minute hand until it strikes once. Now put the minute hand back on pointing to 6 o'clock and replace your dial nut and you are all set.
A handsome clock in solid red oak. The face is off white with a convex lens and a bright brass-toned bezel. The Westminster chime is pleasant sounding while counting the hours.
Runs on 4 AA batteries; two to manage the clock and two for the chime. The external speaker is located at the top of the clock for a clear, unimpeded sound. A button on the chiming unit allows you to control the striking of the hours.
You will see above that one set of batteries does the chime. Make sure they are good and inserted with correct polarity.
As mentioned, look for a button switch to turn the chimes off It is a feature so you can turn the chimes off when you go to bed.
Manually turn the minute hand forward until the 16 westminster chimes sound and then the hour strikes. Then remove the minute hand (it will go on in four positions) and put it back on at the 12 o'clock position. The chimes should now be back into sync.
I found my own solution through trial and error. I set the dials to 12 00 and then move the dials to show just over 5 minuites to 12 ( 1155) the alarm melody start and chimes for a number ( in may case it was one.) then i moved the dial back to 1200 and then reset it again to 1155 or just over. Each time the alarm chimes an increasing number
I had the clock chime settings on the back of the clock to the middle setting (chimes on 24 hours)
I carried out this until the chime was right for the time i was working ( in my case it was 1730) so when it reached 5 chines I then set proper time and left it. The next chime was correct