Question about Creative Labs Zen Touch MP3 Player

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MP3 creative zen with photo

Really need help please. I don't know why, but when I turn on my zen it just goes as far as the creative screen and then nothing happens. I can access the recovery mode and tried all the options suggested on the creative website( Clean up, Formatt, Relaod firmware and Reboot!), but all that happens is it goes into that option and then freezes???? I don't know what else to do??

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Re: MP3 creative zen with photo - Creative Labs Zen Touch MP3 Player MP3 & Digital Media Players

You have a bad hard drive

Posted on Jan 25, 2008

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ah, i have the same thing. it's damage to the screen, as far as i know. i just ignore it, except it's a pain for videos and pics. you can look around for a replacement screen if it's really bothering you, but you'll probably want to go find a repair shop to do it.

Oct 29, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Big prob with zen

hey i know this sounds like a stupid thing to say but...

There might be a reset button on the side just push that in with a pen/pencil for about 5 seconds try turning it on. if its the creative zen x-fi it will be a little grey button and it may say RESET next to it in little white writing.

if it doesn't work then let me know,


Apr 01, 2009 | Creative Labs Zen Digital Media Player

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i Had this problem two but after a couple of hours of googl'ing i got the answer.
the #14 post on this thread:

Aug 10, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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Circuit City, Radio Shack - anywhere really

Apr 25, 2008 | Creative Labs ZEN SLEEK MP3 Player

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sorry my expertise is in appliance repair only, no knowledge of electronicrepair, please repost with a diff tech with experience in that field

Mar 30, 2008 | Creative Labs Zen Nano Plus MP3 Player

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Creative Zen V

from the main music screen hit the back button until you see all the option listed below...
music library
now playing
FM radio

go to system
go to player settings
go to idle sleep
push in the middle button
and select off

im a drummer 2 so i understand how annoying that can be

Mar 24, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

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remove the usb adaptor and remove the battery from the back.
and then put the battery back in and try it

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Dec 14, 2007 | Creative Labs Zen Digital Media Player

1 Answer


Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

Aug 21, 2007 | Creative Labs Zen Touch MP3 Player

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