Question about Zanussi WJD1667W Front Load Washer / Dryer

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Sometimed error being displayed but also not completing cycles and not performing a fast spin

Bit of a strange one so i hope someone can help...please? First happened yesterday and had an E20 message appear. Turned it off and on and it came back with the machine on pause half way through the i unpaused and left it...came back and my mother had visited, and found a similar issue so turned off the machine. When i turned it back on it just had 3 straight lines on the digital readout...and the washing was soaking. So...i put it on a quick fast spin just to dry the washing but it just seemed to go round slow for 4 mins and left it as wet as it started. So...I turned it off and then started it from scratch again over night..(I am starting to think this is a software issue??) and it started fine so i left it. This morning i came back in it had errored again. Turned it off and on again and it was this time flashing on pause and 29mins left showing in the readout. This seems wierd as i am getting errors during the cycle and also it not going into a fast spin as well... Anyone any thoughts? Gratefully appreciated! IAn

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Re: Sometimed error being displayed but also not...

Hi there, I've also had this problem a few times. I've found cleaning out the filter can help solve the problem of the E20 message. Also when it doesn't spin fast it usually means the load is uneven. I found it happens with towels or bedcovers, heavier loads, if the load is uneven it will spin slowly for a good few minutes and then just stop with the clothes still dripping. I found rearranging the load more evenly usually sorts it out. I've had my machine for 18months now and usually love it. It washes and dries well, however, my dryer has stopped working again! I'd only had the machine 7 months when the dryer first stopped working another 11 months down the line and it's not working again! Hope this helps. Lelly2003

Posted on Oct 31, 2006

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Hello AlpineCA,

I believe you are failing in spin cycle but that’s a wag without any error codes to go on.

With no error code it will require a bit more troubleshooting. If you start a Quick Wash cycle with minimal spin/soil settings I believe you will stop at the 21 min mark.

Not sure what wash cycle you are in and Spin/Soil settings for that cycle but I believe this is the spin cycle of that wash cycle (34 min).

I assume the washer did not pump out the water. The FAV6800A/FAV9800A is designed to start in the spin cycle with a fair amount of water in the wash tub so I assume you have water in the wash tub. You can enter Service Mode and turn on the drain pump to pump out the excess water. I’ll attach the process at the end of this post.

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My standard links for the DIY’er and can you let me know if you want to DIY the fix? Some folks can’t tolerate the down time and if you feel your aren’t qualified then I would recommend a qualified repair service. I’ll work with you until you decide to pull the plug on the DIY process.

FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference

Pump out the excess water in the tub when failing in Spin Cycle;

I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.

Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.

I’ll check back from time to time for your response. This board will not auto notify by e-mail of your response and most recently won’t let me post pics for troubleshooting support.

If you are going to DIY and we have no error code to the display the next step is to remove the front cover of the machine start up a Spin Only cycle and see if the motor will turn the clutch pulley CCW. Just be careful of the belt and follow safety warnings in the Service Manual…..Rich

If you want to work on this a bit quicker e-mail me at

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If your are failing in that part of the cycle with dc/UC errors and you have no grinding noise or belt screech (possible hard failure of the clutch) then the clutch may just need some maintenance clean up. If you are failing in spin cycle with dc or UC errors or both this is what I believe is happening. I feel the tumblers in your machine are trying to rotate in spin cycle because of a clutch malfunction. If you can do the maintenance I discuss below or have a friend that can help perform this maintenance it may just solve your issue. After I did thiis clutch maintenance I can wash a single pair of socks or a full load of bath towels and the machine works as designed. Prior to that maintenance fix I could only complete a wash cycle if there were no clothes in the wash basket. I will try to help you solve this and hopefully extend the service life of your machine. Look at the Service Manual page 47 and see what is involved in the clutch removal. It's not too bad just a tight work area. If you want to give it a try I can supplement the manual info. You can download the SM from this site. FAV6800A/9800A Service Manual
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My Mainteb fix performed in mid Dec. 08

""I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine without trying a fix. ""

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1 Answer

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2 Answers

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Hi Mate;

Just had the exact same problem with the spin cylec and now its stopped completely, I was getting ERR 7 on the display, its telling you that there is something wrong with the motor.checked the motor and found that one of the Carbon Brushes was sticking/Stuck, Just 2 phillips head screws and the carbon brush is out, mine had a bit of melted plastic/casing snagging the Carbon brush, i just jusd a bit of fine sand paper to clean the Brush, put it all back together and lo and behold everyting works.
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Listed below are all the error codes:

Display messages:
Err1: Error message. Door is not properly shut 20s after program is started.
Correction: Shut the door properly.
Err2: Error message. Drainage error, water not emptied within 4 min.
Correction: Clean the filter and check the drain hose for blockage. If error still exists, please contact the maintenance personnel.
Err3: Error message. Temperature sensor is not properly connected or damaged (display at the end of a program).
Correction: Contact the maintenance personnel.
Err4: Error message. The heater may be broken or the desired temperature is not met within the specified time due to an overloaded laundry (display at the end of a program).
Correction: Reduce the load and restart, or contact the maintenance personnel.
Err5: Error message. The required water level is not reached within 10 min, or the water level exceeds the protection value.
Correction: Check to see if the tap is turned on and the water pressure is correct. If error still exists, contact the maintenance personnel.
Err6: Error message. Motor speed error. It may be not properly connected or damaged.
Correction: Contact the maintenance personnel.
Err7: Error message. Motor overheat protection or is damaged.
Correction: Contact the maintenance personnel.
Err8: Error message. Water level exceeds protection value.
Correction: Contact the maintenance personnel.



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1 Answer

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1 Answer

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