Question about Canon Digital Cameras

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I have a G9 camera. I woke up this morning and the lens was extended. I tried turning it on ans it says "lens error, restart camera". The instruction manual does not give me any options on how to restart the camera. I have take the battery off and putit back on. It still won;t work. I purchased the camerain Feb of this year. Help I need to use it this week

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Unfortunately a lens error means the lens is damaged in some way, and will usually only work after repairs by Canon...

Give Canon a call they may have more specifics on how to fix this, but expect to be shipping it in.

Support page with explanation + solution is HERE

Good luck.

Posted on Nov 10, 2008

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I turned my Cannon G9 camera on and 'lens error. restart camera' is the message I see. The lens will not retract and the camera does not function at all except for the message and the opening...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

Aug 31, 2011 | Canon PowerShot G9 Digital Camera

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When i want to turn on the camera , a massage comes as below "lens error restart camera " . i did several time but still there is problem .what should i do?


Unfortunately, restarting the camera rarely corrects a lens error problem. Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

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My G9 was dropped 4 feet onto cement. I already have a G12, but is it worth having the G9 checked? The lens will not retract & the message upon powering up is "Lens error. Restart camera."


Definitely worth fixing, the G9 is an amazing camera and many will argue it is better than most of the other models that came out after. Since you have a Powershot, you can have it repaired through www.camerasandparts.com They just deal with the Canons and they are not expensive at all. It runs $89 for everything if you just get their lens error service package. They cover parts, labor, servicing of the whole camera, with shipping back included for $89. The best part, they do outstanding work on the Powershots. If you're going to have it serviced, I would go through them. Ultimately you'd need to decide if it's worth the $89 to have a good backup camera, if not I'll take it off your hands. In all honesty, the G9's are great cameras, don't think twice. Have it serviced and enjoy the camera again. That would be my advice.

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Our G9 is stuck with the lens zoomed out. If we turn it on or turn it off, no change, stuck.


Go with this place: www.camerasandparts.com They charge $89 for the lens error service package on the G9 and they do excellent work. The neat thing with them is they don't just do the repair, they service the camera up as well, plus shipping going back is included in their service package too which is nice. Much more affordable than Canon and they are experts on the Powershots, the Canons are all they specialize in! I hope that helps you with getting it going again.

Apr 02, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

Lens error, restart camera comes up on screen when starting camera


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try:

Mar 18, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

Lens error, restart camera


Hi,

This error occured when lens is prevented from properly extending or retracting. When pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed due External shock or liquid, sand & dirt etc. enters the camera.

Avoid applying pressure to the lens and surrounding area:

1) Do not touch Lens while shooting.
2) Make sure the camera is off before the camera is placed back in the case.

If you cannot clear the error code by turning the camera OFF and then ON again then your device need to be repaired.

Have a nice day Rating the solution is highly appreciated.

Mar 06, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

How do you restart the Canon G9 camera?


There is not way to reset it if you get “lens error”. The lens stuck, you need to send it for repair.

Aug 03, 2009 | Canon PowerShot G9 Digital Camera

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Canon power shot g9 lens


Your best bet would be to have it serviced by a professional to get you going again, those are really excellent cameras. If you'd like to have it repaired, you can have the G9's repaired here: www.camerasandparts.com This place just does the Canons exclusively, they don't work on any other models. The best part, the work through them is superb and they are not expensive at all. It runs $89 for parts / labor on the repair and the servicing for the camera included. Plus they cover shipping back which we like. The best part is the work through them just excellent on the Canons, they'd be the place if you want to have it fixed. Hope that helps you with it, all the best. That's a great little camera.

May 10, 2009 | Canon Digital Cameras

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