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The reference to Zone 2 means that your Onkyo receiver is set to be remotely controlled from another location. Normally, this arrangement would be initiated at the time of set up but could be done later. You may have to repeat the initial set up routine to get things back to normal
I don't think its a harmless coincidence that it happened while you were touching it.
Assuming 'damp' means 'no dripping' I'd discount mositure as the cause. Was there something else you may have touched or caused to move during your actions, like speaker wires? Retrace your steps (with power off) and imagine what may have moved.
Disconnect the speaker wires at the receiver and see if that helps. If so, you just need to start adding speakers until it fails again or not, then isolate the cause if it is related to specific channel(s). If it doesn't come up 'naked' something cooked inside and a hands-on tech needs to get involved.
In the future - turn it off when manilpulating anything on, near or attached to it.
First of all verify that there is no need for a "shorting plug" on the back of the receiver. Look for Pre-amp IN and Amp-IN RCa jacks. These may need to be connected. Also verify that the tape monitor switch has not been engaged. This too will result in only hearing crosstalk when the volume is all the way up. Update this with your results and we'll continue from there if the problem remains.
if you are using hdmi cable, you should switch to using component cables for the video - (red/blue/green) - you will need to use the white/red for your sound (or the optical cable) - uverse is aware of the issue and if you call they probably wont be able to send someone out but they can give you a credit for buying the cables
HI,in the speaker set up menu on your amp there should be a 6ohm setting but if not don,t worry as it won,t cause any problems.You will have to set the levels for your speakers so they match each other to keep sound right.
All speakers and lines OK? Sorry for basic approach!! Protection is supposed to work when speaker outputs are loaded under recommended Z. speaker Z is a setting too ... along with several other paramenters. Also, re the "last return" ... Maybe the back surround speakers were turned off in settings? Again, apologies if you've tried all this basic stuff. I've just bought one of these amps and have probs with the FM tuner not tuning anything. Mmmm. Back to the shop?? Cheers, Chris