Question about Gateway Computers & Internet

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I have a gateway notebook MT3708 that no longer has any audio sounds. I've had it about 1.5 years, and the software trial stopped, so I purchased the microsoft 2007 home, business and student edition, and installed it and it didn't fix the audio problem. What next? I get an error message that that is no audio device. But, there was sound when I first got it, but not anymore.

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  • 6 more comments 
  • gatheredblos Nov 09, 2008

    I was told to reinstall the audio driver with proper updates....well, how do I do this?

  • gatheredblos Nov 10, 2008

    I have checked the device manager and there is no indication that it has been disabled or needs updating. My audio is a sigma Tel High Definition Audio CODEC. It spits out a warning that installing this device driver is not recommended. and in another spot that I checked, it said that it is working properly........which it is not. Help..

  • gatheredblos Nov 10, 2008

    Thank you for your suggestions. I hope that I can get it resolved with them. It's been really frustrating.

  • gatheredblos Nov 10, 2008

    I will look for my disc, but everything came installed at time of purchase. So, if I find it, I will uninstall and reinstall with any updates. thanks for the suggestion.

  • gatheredblos Nov 10, 2008

    I looked for any updates, and there was one that I installed, and then restarted the notebook, and nothing happened. So, I guess I'm out of luck on the update idea.

  • gatheredblos Nov 10, 2008

    Ginko,



    I'm trying this download as we wait.

  • gatheredblos Nov 10, 2008

    Ginko,



    The driver download is on a dial-up system so its going to take some time.

    I will just take all the suggestions and see what may work, and let you know.

  • gatheredblos Nov 10, 2008

    I downloaded a "driver detective" and it found 6 drivers out of date. So hopefully this will fix the problem. Thank you.

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9 Answers

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  • 191 Answers

Hi restart ur lap & check ur setup if the onboard audio is dissable and enable it . check on control panel audio & sound device if the device is there, if its there & working properly as commet by the window, plug a headphone to its port the go to start ,program,accessory,system tools,system restore. restore to the last time u remember that the sound work last & restart ur lap

Posted on Nov 10, 2008

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  • Master
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Probably you already tried this audio driver file from Gateway computers for your computer, install it anyway before the next step.

After the driver installation Windows will ask for a reboot, choose not to.

Go back to the Device Manager and Uninstall the Sigmatel Audio Driver then reboot the computer.

Windows will automatically re-install the driver on start.

Might as well check the Volume Control (the level or if it's Muted) and the manual volume control if yours have.

Posted on Nov 10, 2008

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  • 6,966 Answers

Hi,

For a Gateway MT3708 notebook, it may be necessary to re-install the audio drivers/software. They are:

  • for notebooks using Windows Vista, (32-bit/64-bit) Sigmatel Audio Driver version: 6.10.5337.0 (ftp://esupport:vImvF88@ftp.gateway.com/pub/hardware_support/drivers/win_vista/audio/D20007-003-001.exe)
  • for notebooks using Windows XP, Sigmatel Audio Driver version: 5.10.5615.0 (ftp://esupport:vImvF88@ftp.gateway.com/pub/hardware_support/drivers/win_xp/sound/D00800-001-001.exe)
Should that be not corrective, pls start here or click here.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 10, 2008

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  • Master
  • 2,712 Answers

Download this file and run it on your laptop:
http://support.gateway.com/support/drivers/search.asp?ref=nofind&ct=fn&param=gtwupd.exe

It automatically updates all drivers for your laptop. Should you still have problems after installing the updated driver, I would reckon you have a faulty sound card.

Posted on Nov 10, 2008

  • 1 more comment 
  • Swilin Sampson
    Swilin Sampson Nov 10, 2008

    If the problem is not with the driver or sound card (not sure if this is onboard sound), then you may want to check and see if the built-in speakers in your laptop are actually functioning or not..

  • Swilin Sampson
    Swilin Sampson Nov 10, 2008

    Check using a headphone. If you get sound through headphones, then the problem is with the speakers. However if there is no sound even in the headphones, it could indicate a faulty sound card.

    Also, have you checked the audio properties to see if you have selected the correct playback and mixing device? (Ensure nothing is muted, of course). Try going into the driver details (by right clicking and selecting
    Properties on My Computer, finding device manager, and double click the
    sound card) and try rolling back the driver to the older version. It
    could be a sneaky windows update that has updated the driver but
    rendered it useless in the mean time.

  • Swilin Sampson
    Swilin Sampson Nov 10, 2008

    Tell me, did you have the audio issue immediately after installing MS Office 2007, or before?

    If it happened right after installation of Office 2007, I think there me be some software conflict. I would recommend uninstalling Office 2007 (through control panel) and re-run the driver update. Now see if you have sound. If you do, then it was a software clash issue.

    Now you can reinstall Office 2007 using a 'clean boot' method as outlined here:
    If you have XP:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart

    After restarting, reinstall the MS Office 2007 software. Next, do the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. Replace checkmarks in the items that you previously removed them from.
    3. On the General tab, choose Normal Startup
    4. Click OK
    5. Click YES, when asked to restart your computer

    If you have Vista, go here.


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  • Gateway Master
  • 19,396 Answers

Click on this link here : GATEWAY Drivers Download.

Insert serial number on Gateway website, and follow instructions to re install audio driver.

Let me know how it goes.

Thanks.

Posted on Nov 10, 2008

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  • 449 Answers

Hi!!

may the driver has been corrupted
try to unstall
and installed your audio driver
and try to update

Posted on Nov 10, 2008

  • ronald suboc
    ronald suboc Nov 10, 2008

    may be there is an error in your operating system
    during installation
    or the audio driver is not compatible with your
    operating system
    try to reformat your hardrive


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  • 196 Answers

Get the drivers loaded for your device from any computer engineer as it is not a problem anywhere in your system.the files r either deleted or got corrupted.so its not supporting.just get it loaded again and every thing will be fine again.

Posted on Nov 09, 2008

  • mmechanics Nov 10, 2008

    http://support.gateway.com/support/drive...




    to download on your own this is the link if you know the procedure u can but.technician is a safer and better option.as they will also clean the viruses in the system if any.and load the antivirus software in your system to avoid this types of problems again.
    thanks

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  • Gateway Master
  • 6,487 Answers

First thing you need to do here is to check the status of your audio device under Device manager, because I'm sure that its not installed properly and it don;t have the driver for it, Go to device manager and look for any device that has an exclamation or has an Xmark under sound and video controller, if you see there an audio device that is disable just right click on it and click Enable, but if you have a audio device there that has an exclamation mark you need to run the setup cd for your audio device to install the driver for it...

Posted on Nov 09, 2008

  • Mark Gil
    Mark Gil Nov 10, 2008

    The high definition CODEC is not the one that we're looking for you should see there something that says high definition audio , if its not there it only mean one thing the audio device cxan be already bad because it not being detected by your computer, by the way did you already tried doing a system restore to the date when the audio is working fine? if not I suggest you do a syetm restore...

  • Mark Gil
    Mark Gil Nov 10, 2008

    Feel free to post here again so we know the update about this problem of yours....

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  • 1,550 Answers

Reinstall audio driver with proper updates in your pc .

This will fix your problem .

Posted on Nov 09, 2008

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