Question about Plantronics Discovery 925 Bluetooth Headset

2 Answers

Callers cannot hear me.

When I make or recive a call using my Plantronics Discovery 925. They all say that I sound very far away. But this is a new fault this is a problem that has just started to happen after my last charge.

thanks for any help.

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  • jzasowski20 Dec 13, 2008

    I just got my Plantronics Discovery 925, I charged it fully, successfully connected it to my phone, and made my first call. I could hear the person just fine, however, they could not hear me at all. I tried turning the headset in my ear to have it point toward my mouth, yelling loudly but still nothing. Any suggestions?

  • craftyone01 Jan 09, 2009

    I have the exact same problem....it started out so they can barely hear me, not they can't hear me at all????

  • jodalynholla Jan 21, 2009

    Same issue!! Was working fine for about 4 months now everyone says they can't hear me and I sound far away!

  • angorama47 Jan 23, 2009

    i've had mine for 9 months with no problems, and suddenly this week i can hear callers fine but they can't hear me unless i yell. if anyone finds a solution, i'm desperate!

  • Anonymous Jan 29, 2009

    I have the exact same problem after using it for over 3 months. I thought the problem was with my iPhone. So, I switched it with my Blackberry & still have the same issue. Logged the call with Plantronics for replacement but still haven't heard back from them yet.

  • justvalerie Feb 20, 2009

    I bought the 925 and it worked great for about 3 months then out of the blue callers couldn't hear me. I exchanged it for a new one! It worked fine, Ive only had this one for about a month, was working one night and the next morning same problem, callers could barely hear me! I even got a new phone, so it's not the phone's it the bluetooth! I called plantronics they sent me some troubleshooting tips! Nothing worked!



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I've had the same problem where no one is able to hear me. I finally discovered by looking at the opening where the mic is that it was plugged up with debris. I took a soft brush (toothbrush) and cleaned the debris from the opening and and like magic it cleared it up. Everyone said I sounded fine and clear. Make sure the opening is clear of any debris and remember not to put the narrow part of the headset where the mic is located inside your ear canal. Use a cotton swab to clean your ear (lol)
I hope this helps

Posted on Apr 24, 2009

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Same exact problem...Sorry!

Posted on Feb 13, 2009

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1 Answer

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Good luck from Headsets Direct!

Jul 01, 2011 | Plantronics Discovery 925 Bluetooth...

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Try using the headset on a different phone. This will narrow down if it's a compatibility issue with your phone or a defective headset. If you pair to a different phone and experience the same dead microphone, that means the headset is the issue. If it's less than a year old, you can have it replaced directly from Plantronics. Plantronics tech support can be reached at 1-800-544-4660 x 5538.

Good Luck from Headsets Direct!

May 18, 2011 | Plantronics Discovery 925 Bluetooth...

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When I make a call using the bluetooth, I can hear who I am talking to through the bluetooth, but they can't hear me?????


Make sure both devices are fully charged. Turn off your phone and disconnect the battery for about 30 seconds (this helps to reset the phone). Make sure there are no other bluetooth devices interfering with the connection. Turn off your headset and carefully follow the pairing instructions on the link below for the Plantronics Discovery 925.

Plantronics Discovery 925 User's Guide

Good luck from Headsets Direct!

May 12, 2011 | Plantronics Discovery 925 Bluetooth...

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  • Turn on Bluetooth within your phone - Consult phone instruction booklet
  • Put phone into pairing mode - Consult phone instruction booklet
  • Put headset into pairing mode - With headset off, press and hold Call Control Button
    until the headset begins to flash red and blue.
  • Select "Add new device" on your phone.
  • Select the Plantronics headset when prompted. Enter "0000" as passcode.
  • Your 925 headset will now have a continuous blue light blinking.
  • Choose "Yes" if your phones asks if you want to bond to the 925 headset.
  • Your phone is now paired with the Plantronics 925 headset and ready for use.
  • Please leave me a good rating!

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    Once you make your LG Lotus discoverable, then put the Plantronics Discovery 925 into pairing mode by holding the call control button until the headset flashes red and blue. Here is the link below for the Discovery 925 pairing instructions.

    Plantronics Discovery Pairing Instructions

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    Dec 12, 2009 | Plantronics Discovery 925 Bluetooth...

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    Apr 20, 2009 | Plantronics Discovery 925 Bluetooth...

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