When i turn it on it goes to the opening sandisk screen. after that it just keeps turning off and turning back on, going to the same screen everytime right before it turns off. it just keeps reseting. when i plug it in nothing will read it at all and it doesnt make the mp3 player stop reseting itself. it just keeps doing it.
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Take the back cover off and remove the battery. If there's a memory card in it, remove it also. Let it sit for a minute and put the battery back in and turn it on. If it still doesn't turn on and locks up, then take the battery out and plug it into your computer with the battery out. Copy everything from the device and format it. Unplug it from the computer and put the battery back in and see if it turns on.
Here's a new tip from another user - let me knwo if it works, b/c I have loads more advice: ok so i called 1-866-sandisk and she told me how to fix it. you just flip the key lock at the top so you see orange, then hold down the record button. then you should get some sort of message on the screen. then you plug it in and under my computer a file should show up. you open it and make a folder in it called sansa.fwm (i think thats the right folder name, if not, try sansa.tmp or email me). then you unplug it and it should say formatting or something like that. once its done it should work.
You can try to reset the device by pressing the power button for about
15 to 20 seconds..if that doesnt work I would recommend you to go to
site to update the firmware on your device or you can contact sandisk
to they can help you with updating the firmware on your device..Please
follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
With the Sandisk you can just open up the battery compartment and pop the battery out for a second, then if you put it back in and turn the mp3 player on, it should work just fine. This is easier to do with the older ones that take AAA's, but unfortunately with the e250 you need a little screwdriver to remove the battery. (But the other day I used the flat part of a piece of jewelry; you can use whatever you have :D )
Do a Firmware upgrade first - http://www.sandisk.com/sansa/#/support-0/ Enter Sansa e200 series
If this does not work, try the other methods I suggest in my Sansa player "Tips and Tricks" - click on My Profile if you do not see the article in the solutions section (no offense to Fixya, but your website is not yet user-friendly - needs some work).