Question about DISH Network 311 DTV Receiver
See above, pretty clear.
Dilon, 311's have no aspect ratio adjustment and is not able to switch from the standard 4:3 setting therfore if it is connected to a TV with a large screen the TV has to stretch the picture to fill the screen thus cutting off portions of the picture. I suggest you get a HD receiver as they will be able to change the format and aspect ratio but even these make some sacrifices to fill the screen as well. Most notable of the losses will be the ticker tape at the bottom of the screen where sports scores usually are displayed. Thhis is all a result of the plethora of screen sizes on the market and will not be resolved anytime soon that I am aware. Dish has a 211 which is a one room HD receiver, 612 which is a one room dual tuner receiver with DVR, 222 which is a dual tuner two room receiver with HD capability to the first location and SD to the second, 622 and 722 which are both dual tuner two room DVR receivers with HD to the first location and SD to second. I am sorry I could not bear better news but I wanted to thank you for using Fix Ya and if you need further assistance please let me know.
Posted on Nov 10, 2008
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Hello, this is Matthew Gonzales with DISH Network customer service. A fuzzy/distorted picture can be caused by a couple different things. First of all, although your TV is 1080p HD, the 625 DVR is a standard definition receiver so the picture may not be as clear as expected. You should be getting a clear picture, but it will not be HD. First thing I would do is check the cables, making sure that any cables that you use are secured, and not damaged. If possible you may even want to try replacing cables. You can also try performing a reset on your receiver if you haven't. To reset your receiver, you simply unplug it from its power outlet for about 15 seconds, then plug it back in. Your receiver will reboot, which takes about 5 minutes. If you have performed all of these steps, or continue to have the issues, please email me at firstname.lastname@example.org.
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