Kodak sent me a new printehead - which is great because it solved my problems with the printer! But the thing is, they told me I'm going to get a return shipping label, but there's no shipping label along with the printhead.
How will I return this to kodak?
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This is for Kodak AiO printer that has home center software installed 1.On your computer, start the KODAK AiO Home Center software. 2.Click the Help (?) icon located at the upper-right corner of the Home Center window 3.From the Help toolbar, select Maintenance. 4.Click Printhead Cleaning, and wait for the printer to complete the cleaning. If there is NO Kodak AiO home Center software installed 1.5100 printerHOME CENTERshould be use or open the printer access door wait for the printhead to move at the middle then close the printer access door forcing the printehead to eject ink on the printhead nozzle 2.5300 & 5500 printer press the MENU button > select CLEAN PRINTHEAD > then select BASIC/DEEP CLEAN 3.ESP3 printer [press and hold at the same time COPY and CANCEL button for atleast 10 sec or until the printer start moving]
It seems that this printer has issues, I called the number below and went through a few steps with them, my issue was the black printing and the printing of pictures being red.. they are sending me a new printhead...this might just be the issue
Troubleshooting with the Kodak tech (1-800-421-6699 US & Canada)
Return the printer to the store. I had to do it myself 3 times. First I got a 5100 with the printhead error, got a replacement the day after the scanner was producing distorted image. Upgraded to a 5300, the scanner wouldn't work at all.
To avoid problems get yourself a Canon or Epson.
I work for kodak with these printer's.
I provide tech support for them.
For this problem all i would recommend is doing the deep clean on the printhead twice, Doing it more then twice is a waste of ink and if it doesnt fix it the second time it won't.
Also replacing the black ink cartridge.
Also calibrating the printer has worked for me a few times.
I would not recommend cleaning the printhead manually, thats more of a chance to break it then fix it.
I would just recommend calling into the kodak tech support and getting a replacement printhead to fix that clogged nozzel problem.