When I turn on my steam cleaner the water pours out from underneath. I see there is a white hose inside. I do not know how to remove the bottom plate to see if the hose is broken. I removed 4 screw but this did not see to do the job. I do not want to break the plastic plate. Please help.
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Hey there! It sounds like your cleaner is leaking. That can mean an issue with your pump assembly. We recommend taking the cleaner in to a Hoover authorized service center for repair. Follow the link to locate the nearest service center to you. Service Center Locator
Uh, may I encourage everyone to check the trigger under the handle...we went through taking the whole thing apart and it was just that the trigger was stuck in the open position, which poured the water out continually!
I have the same problem with my hoover steam vac, different model but same problem. So I have had it for 2 years and never used the attachments because the thing leaked out the bottom when i tried. So today I tried to find a solution online and found nothing. So I started toying with the thing and found a solution for my model and I hope it will work for everyone else. I don't have a stair attachment so this goes for the upholstery cleaning attachment. I noticed right where my upholstery attachment connects to get soap, there is a second hole that is covered by a white rubber seal when the cover for the connection area is closed. I put a plastic bag, or anything to seal it, into this hole to make a tight seal. Tried the machine and worked like a champ. So Would be nice if hoover supplied a plug for that, but oh well worked for me hope it works for others with a hoover steam vac.
If you used any other cleaning solution other than Hoover, your Steam Cleaner will develop deposits in the turbine that drives the brushes. What happens is this: Users pour other store bought brand cleaners in the reservoir to clean. Then they store the Hoover Steam Vac. While sitting in storage, the residue dries in the turbine and develops hard deposites, which ruins it. It will cost you about $100 to have the Hoover Store repair.