Question about Sony Ericsson Walkman W810i Cellular Phone

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My phones software got somehow deleted. I got a sony k810i

I installed a theme, and my phone got frozen. I took the battery out and, when i put the phone on there is a blank white screen. can i reset it?

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  • 56 Answers

Yes, you can reinstall the operating software used by the phone.

Follow these steps:

1) You will need to make sure the phone is completely charged up first.
2) With the data interface cable (you should have gotten this item when you purchased the phone. Item # DCU-65 USB cable) plug it into the phone and an open USB port on your PC (You MUST have a Windows based PC, Sorry not available for Mac's).
3) Go to Sony Ericsson website, just follow this link for the file download.

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/w810i?cc=us&lc=en

4) Open the software and follow the onscreen prompts carefully. This process can take up to 10 minutes to complete. Under NO circumstances should you disconnect the phone while the update is taking place. Once it has completed the phone update software will prompt you to restart your phone as normal.

If the phone does NOT reboot as normal, I'm afraid that you might need to send it into Sony for repair. I had a similar problem with a Sony w600i a few years ago and I tried to update the software first as I have described above, but it did not work. They had the phone at the repair center for about a week. If you need to do this, call the Sony Ericsson support line for the country you live in and get a tracking number BEFORE you send the unit.

Hope this helps you out.

Cheers,

Keith

Posted on Nov 09, 2008

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