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found the problem after reading a post on this site. Last thing I used was DVD player so disconnected DVD Sony player, followed the factory reset instructions and now the volume works normally! It was the DVD player. Thank you so much for the info and lead. The problem is DVD not TV,
Drawing audio from a TV has its limitations. Refer to the TV's manual regarding volume control of the audio OUTPUT.
If you MUST go this way, I'd still suggest using a Fixed output so you can turn the TV's speakers down or off without killing the signal to the Curtis. (TV's are on the low end of the audio food chain and actually will degrade rather than improve it.)
You could get the BEST possible TV-related audio directly and digitally from the source you're watching.
If you mean you want to hear TV programs through this unit, you can't. It has no inputs.
But you could try this. Many cable boxes have internal volume controls or a variable output. Find that first or else FULL volume may be sent to the speakers after the following steps.
Disconnect the cables from the Front Left and Front Right inputs on the powered subwoofer, select 2 channel mode (just below the Input section) and plug in an a pair of RCA analog audio cables from the cable box Audio Out. It may work but I don't know if you can control the volume at the Curtis this way.
TV remote varies the TV amplifier drive - you are probably plugged into the "line" output of the TV (which is before the TV amplifier). Line out is a fixed level (your DVD preamplifier is controlled by the DVD remote).
Anyway, with the TV on - go to the home theater box and increase the volume there. Once you get that set, you should be able to use the Home theater remote to always control the volume for everything displayed on your TV (except channel changes)