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Canon HS10 camcorder and Imagemixer 3

Have Canon FS10 camcorder connected via usb cable. Imagemixer 3 captures audio / video and plays fine within that software. But if you load the file in Roxio Buzz, Picasa, Media Player, etc. get video but no audio.

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  • stacey0313 Dec 24, 2008

    it doesn't matter how i try to save the video I can't get any audio.

  • smarlena
    smarlena Dec 28, 2008

    I have a Canon FS100 and I use Imagemixer 3 se for sd (boundled) for retrieving movies from the cam.



    If I play the scenes within IM3, it's all right.



    If I store the movie into a multimedia HD or burn a CD, then dvd players can show the movie but no sound is coming out.



    This is very frustrating...i don't have other ideas and i cannot locate any settings into the Imagemixer program for controlling any kind of audio-related issues...



    Luca

  • Anonymous Dec 30, 2008

    fs100 with same problem - software SUCKS and there is no support anywhere

  • chrisvbklees Jan 30, 2009

    I have the same problem stored the files and they play on windows media player but no sound

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To play the audio you need to download the AC3 filter pack here: http://www.free-codecs.com/AC3_Filter_download.htm. I have no idea why Canon didn't bundle this codac with all of the software they provide, but it worked for me. I use a Canon FS100, and had no sound in WMP (or any other Windows apps except VLC Media Player) until installing this.

Posted on Feb 23, 2009

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When I try to capture a video into the imagemixer software, it says it does not recognize the camcorder.


lets see if it's a software issue or not.try to use windows moviemaker as your video capturing software instead of imagemixer. if issue is with imagemixer alone, you may want to uninstall and reinstall and update the software.check website for update: http://support.d-imaging.sony.co.jp/www/disoft/int/pixela/imx/dl/index.html and download the free update for imagemixer ver.1.5 for sony.
if still it's not recognize we can isolate the issue with the camera or connection. if your using usb,make sure you have the usb driver installed properly.you can download the device driver at this website: http://esupport.sony.com/US/perl/swu-list.pl?mdl=DCRTRV350 and make sure you don't have the camcorder connected during the installation.also have the usb stream setting (under setup menu) set to on (see:p.221 of your manual). after that the camcorder should be recognized. if your link connection (ieee1394 or dv) it should be a plug-and-play connection. better check computer connections and connected device in device manager screen to see if the cam is listed as an unknown device.if it does, you can be sure nothing is wrong with the usb cable. it can be a connection.issue.try diff ports if available (usb back port at the back is recommended for use, that is directly connected to the motherboard) and check. if the cam doesn't show or you don't have any indication that it's connected.try using a diff usb cable.if still doesn't try using a diff compatible PC.use same procedure.if' it's still the same, unit may require service.hope this helps.thanks:)

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1 Answer

When I transfer videos from canon fs100 into my pc, it wouldn't transfer any sound. thank you


I also am facing the same problem. Even the videos can be played in PC, then don't give any sound at all. And I have no idea about it too. Really stuck at that point. Another thing is; how to disconnect the camcorder from PC although I remove the hard disk of it via safely remove, as it always warn "PC connected, WHILE THE CAMCORDER IS CONNECTED TO A PC DO NOT DISCONNECT THE USB CABLE OR POWER SOURCE, CANNOT TURN OFF POWER OR CHANGE MODES" in its display LCD. So, What I am gonna do???? Actually for transfering the images and videos from your camcorder to PC is; you need to install PIXELA ImageMixer 3 SE first, which is aldy in your kit. Then, you can edit and browse the videos and images from your camcorder.
P.S: If somebody knows how to solve these, please share the solutions. Thanks! Am I wrong to purchase that Canon FS200 because of its external audio jack(whereas others don't have that access), compact design and reasonable pricing ?

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This is only a suggestion: If you want to use the software that comes with the camera, PIXELA ImageMixer 3 SE, this needs to be installed first. Also make sure the camcorder is set on Play mode and that you have chosen which memory you want to transfer data from.
Alternatively, you can transfer the movies through iMovie, which is usually the easiest way. If you are not familiar with transfering and editing movie clips, I would recommend this.
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Sony got back to me with the answer, so I will post it here for future reference.
If there is no audio when USB streaming with PIXELA ImageMixer version 1.5 software on the Microsoft Windows XP operating system, change the USB capture device setting for sound to USB Audio Device. In the Image Mixer Tool settings, confirm the USB Capture Device settings are set for an available USB Audio Device. This setting is not defaulted to the USB streaming mode.

This would be the icon of an open end wrench in the top right hand corner of the capture environment screen.

Follow this procedure to change the USB capture device setting for sound in the Pixela ImageMixer 1.5 software.

1. In the ImageMixer window, click the USB Device Capture icon.

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3. In the Capturing/Recording Preferences window, in the USB Capture Device Setting section, click the down arrow to select the desired sound device.

4. Click the OK button.

For any request for processing or editing assistance you may visit the PIXELA help file. You may also contact them at the following website:

www.imagemixer.com

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