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Canon HS10 camcorder and Imagemixer 3

Have Canon FS10 camcorder connected via usb cable. Imagemixer 3 captures audio / video and plays fine within that software. But if you load the file in Roxio Buzz, Picasa, Media Player, etc. get video but no audio.

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  • stacey0313 Dec 24, 2008

    it doesn't matter how i try to save the video I can't get any audio.

  • smarlena
    smarlena Dec 28, 2008

    I have a Canon FS100 and I use Imagemixer 3 se for sd (boundled) for retrieving movies from the cam.



    If I play the scenes within IM3, it's all right.



    If I store the movie into a multimedia HD or burn a CD, then dvd players can show the movie but no sound is coming out.



    This is very frustrating...i don't have other ideas and i cannot locate any settings into the Imagemixer program for controlling any kind of audio-related issues...



    Luca

  • Anonymous Dec 30, 2008

    fs100 with same problem - software SUCKS and there is no support anywhere

  • chrisvbklees Jan 30, 2009

    I have the same problem stored the files and they play on windows media player but no sound

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To play the audio you need to download the AC3 filter pack here: http://www.free-codecs.com/AC3_Filter_download.htm. I have no idea why Canon didn't bundle this codac with all of the software they provide, but it worked for me. I use a Canon FS100, and had no sound in WMP (or any other Windows apps except VLC Media Player) until installing this.

Posted on Feb 23, 2009

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Hi
I had the same problem. No picture and no sound.
Here is what I did to solve it.

1. I Un-installed the software and restarted the computer.
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I tried running my Camcorder through the software and Hey Presto that worked a treat.

So in order to get my VHS to play through the software I ended up having to buy a Scart OUT (very important "OUT") Red/Yellow/White adapter (see link for product image)

http://www.maplin.co.uk/Search.aspx?criteria=scart%20out&source=15&SD=Y

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