I've had my zune for 6 months ish. Yesterday I noticed that the battery had died (completely, so that it only showed the red battery symbol) and I went to charge it. It started charging, but didn't have enough battery to connect to the zune program. Then it went to the Zune start-up screen and went black. It won't charge, so I can't turn it on, and it won't respond to either of my computers. I tried the reset button combo, but nothing happened. I also have flipped the hold switch multiple times. It seems to have frozen because now it won't even show the dead battery sign when I hold the play button.
If it matters, I had just recently upgraded the zune software on my computer.
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Re: unresponsive (and dead battery) zune o' saddness
If nothing seems to revive it, you
most likely need a new battery or new logic board which both can be replaced without
problems. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide,
soyoucan do it yourself too, not that difficult. Part is availableon
Ebay. If you can't do it yourself, have a tech savy friend do itfor
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Ok, So this happened to me when I bought my first 120 GB Zune. If its totally frozen and it is totally unresponsive, then you have to wait till it dies and try to recharge it, and if it still has that issue try to return it if you can or if its still under Microsofts warranty, file a claim and send it to them to fix it. I just returned mine to Walmart since I bought it less then 24 hours when I bough it.
It is known to happen. Electronical devices are made very cheaply these days as I'm sure you know. The capacitors in the circuits and also the firmware, only have about 1/4 -1/2 the lifetime as the old school stuff. I would bring it in to carrier
It sounds like you guys might be suffering from the Infamous zune new year bug. Let your Zune completely die (leave it for a few days if you have to). After doing this plug it into a computer or wall out let to charge. Leave it to charge for at least an hour. Come back and unpluge the zune and reconnect it to a different usb port if possible. Let it continue to charge.
Letting it die should fix the freeze and swapping ports during the charge will help the computer detect the zune as when their batteries are 100% dead they do not have enough power to say that they are there.
Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely. Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.
To restart the Zune device, follow these steps:
1. Set the Hold switch to the unlocked position.
Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position.
2. Press and hold the Back button while you press the top of the Zune pad