Question about Microsoft Zune JS8-00001 Digital Media Player

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Unresponsive (and dead battery) zune o' saddness

I've had my zune for 6 months ish. Yesterday I noticed that the battery had died (completely, so that it only showed the red battery symbol) and I went to charge it. It started charging, but didn't have enough battery to connect to the zune program. Then it went to the Zune start-up screen and went black. It won't charge, so I can't turn it on, and it won't respond to either of my computers. I tried the reset button combo, but nothing happened. I also have flipped the hold switch multiple times. It seems to have frozen because now it won't even show the dead battery sign when I hold the play button.
If it matters, I had just recently upgraded the zune software on my computer.

Any help would be appreciated. Thanks!!

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  • 5 more comments 
  • Anonymous Dec 14, 2008

    I ran into the same problem recently. I have noticed that my battery power has been dwindiling and now my Zune will not boot up. This is why the IPOD and Apple are winning the MP3 and computer war. I am fed up with Microsoft and there inferior products.

  • Anonymous Dec 17, 2008

    same here-after upgrading. zune is brown bread

  • zuneman Dec 29, 2008

    I just got mine for christmas I wasn't at home so I couldn't really do anything with it and the muthafcka died on me, so when I got home I tried to charge the ************** up and wouldn't do a thing help.

    p.s. i already tried the restart bull. Lets just say it wasn't any help.

  • Anonymous Jan 03, 2009

    i had the same problem after i upgraded to 3.1 software.

  • Anonymous Mar 07, 2009

    I got the problem after an update as well and have been stuck with it for months.

  • Anonymous Mar 14, 2009

    Mine just won't charge at all!

  • lisa493 Apr 04, 2009

    I upgraded the software (as recommended), and shortly after my 8G Zune wouldn't turn on. I kept it plugged into my pc to charge for 2 days, tried starting it again and it powered up, YAY! But then the next day I went to listen to music I just synced to it and it would only play the background and the lead vocal was real quiet. Then, it just died on me again! ARGHH!! HELP!! I am regretting not following the masses and buying an IPod.



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If nothing seems to revive it, you most likely need a new battery or new logic board which both can be replaced without problems. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, soyoucan do it yourself too, not that difficult. Part is availableon Ebay. If you can't do it yourself, have a tech savy friend do itfor you.

Posted on Aug 24, 2010

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Power sources that are supported loadTOCNode(2, 'moreinformation'); To charge the battery in your Zune device, you must connect the Zune device to one of the following supported power sources:

  • A computer’s USB port that you can connect to by using a Zune Sync Cable.
  • A Zune AC Adapter that you can connect to by using a Zune Sync Cable. Note The Zune AC Adapter is sold separately.
  • A Zune Car Charger or a Zune FM Transmitter/Charger. Note These items are sold separately.
  • An Xbox 360 console's USB port that you can connect to by using a Zune Sync Cable.
  • A “Designed for Zune” mobile battery pack

Posted on Jun 02, 2009


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Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.

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