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Cannot send faxes when using cable company's digital voice modem

No problem sending faxes using land line from phone company.  However, no dial tone recognized when using cable company (Cablevision) phone service using digital voice modem. Thanks,  Steve R

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Fax machines must have a standard analog phone line. They won't work on a digital line and can actually be damaged if hooked up to one.

Posted on Nov 09, 2008

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Cant receive faxes. constant busy signal when dialing in.


Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"

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Try resetting the machine to it's defualt settings.

Jun 18, 2008 | HP Photosmart C6100 All-In-One Printer

Tip

Troubleshooting for modem.


Problem:-
User's modem does not dial or does not connect.
Tip:-
Prove that computer is connected with phone line and check that phone line contains dial tone.Therefor check that connection is connect or not.
  • Connection may not be less than six feet (1.8 meter).
  • Check dial tone by plug in the phone in phone jack.
  • If user has many more services (such as call waiting,call messaging OR voice mail) then check that these all are cleared or not and check call waiting is disabled while using modem.
  • Disconnect any answering machine,fax machine or printer which are on line with modem.
  • Check that are you not using digital,rollover or PBX line?These type of lines not works with modem.
  • Try with another phone line. (For this, you have another phone number or another phone line).If user connected with another line then you need to complain in phone company.
  • Try to connect modem with low connection speed.

on Apr 13, 2010 | Computers & Internet

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No dial tone. cannot receive or send faxes - it's not the phone line or the modem or the cable. not what?


Make sure the phone line from the wall is plugged into the "line in" jack on your machine

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I have a Canon MX850. I have tested the line to have dial tone and followed the instructions to setup the unit but cant send faxes. I dont know if i can receive but when sending it keeps keeping like the...


The fax will only work on an analog phone line, most offices these days especially if you have multiple lines, are digital. You may need the phone company to install a modem compatible phone line.

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No Dial tone using Symantec Winfax Pro 10 on Windows 98


Check the physical connection of the phone line to the computer make sure that it is connected to phone line symbol of the Ethernet adapter. Then make sure that the driver of the adapter is installed properly on the computer or you can try to scan the hardware first before the re-installation of the driver using the adapter.

May 26, 2009 | Conexant chipset 56K V.92 PCI Data/Fax...

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GET "NO DIAL TONE" ERROR.


I must tell you that this is not a printer issue, since printer does not have inbuilt fax capabilities....Actually you are trying to send fax from the computer using a Data Fax Modem. Printer just used for scanning and printing documents for fax...

1. Please check if your computer have Fax modem.
Look at the back of the system tower, if you see a phone jack port (probably two of them).

2. If yes then , you need to have a telephone cable directly from wall (not the ethernet cable coming from DSL modem), fax works on analog signals which is possible only from telehone line.

If your phone line is working, there is no chance the it will give you error again for NO Dial tone

Nov 07, 2008 | Dell 924 All-in-One InkJet Printer

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2410 xi all in one printer will not let the phone hang up in the fax mode


Hi,

Thanks for the additional info.

First of all, if you live in any of the following countries, you must make sure that you use the 2-wire phone cable that came with the printer instead of standard phone cable:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.

Secondly, I would strongly suggest that you download the latest copy of the users manual for your machine from the link below. Make sure that your connections are the same as those in the manual. There are also troubleshooting steps that are simply explained in the back of the manual:

http://h10032.www1.hp.com/ctg/Manual/bpu70241.pdf

The next thing to be sure of is that there is a dial tone at the phone that is built into your fax machine. If you are on a VOIP system (in other words, if your phone service comes into your home via your cable TV line or the cable company provides your phone service), then the cable modem/router must be configured to provide a dial tone to the outlet the fax machine is plugged into. To test if a dial tone is present, simply follow the normal fax procedures (they are also in the manual). When you tell the machine to fax, you should hear a dial tone just before your hear the tones of the fax number being dialed. If you don't, then your problem is with the cable company.

Sorry for the long-winded answer. Please let me know if this helps!
Bob

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Hp 7401 all in one will not send a fax it makes a wizzzzzing sound and than reads scanner failure. this machine is a little over 2 years old and seldem used.


If the fax is seldom used, the conditioning of the line could be different or the modem damaged.

Pick up the phone on the unit and see if you can hear a dial-tone, commonly when surges come in through the phone lines and damage the modem component of the printer it can cause this issue and trying to place a call from the device can be a good test.

However, if you can hear the dial-tone using the phone and can call out on your device, it is probably not the modem and is related instead to the line itself.

If your on a company network or have DSL at home remember that faxes typically need dedicated analog lines and that DSL service, IP phones, or digital phone systems will often cause the modem to malfunction.

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1 Answer

No phone service, no dial tone


First check the line with a stand alone phone.

If you have dial tone on the other phone. Plug the fax and make sure it is the line socket not the EXT socket otherwise you will have the same problem.

Other than that it is possible while the line was being worked there was a power surge on the line and it has caused the communications (modem, NCU) board to fail. In which case you will have to take it to a service agent.

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