Question about Hotpoint RVM1325BW Microwave Oven

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"mute" Our microwave stopped working weeks ago. The word "mute" is stuck on the display and we can't get it off. When I press a button to start it, the seconds will tick down on the clock, but it makes no sound and remains dark. I called Hotpoint and they walked me through a few things but then gave up. Several people tell me it would cost $90 to fix it (min.) and maybe $150 to replace it. This kind of thing forces us to become a "throwaway society," even though we don't want to be. Is there anything else I should try?

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  • Hotpoint Master
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Assuming this is indeed your correct model number, I did not see any reference to the word "MUTE" in the manual! If you don't have the manual, you can download it in PDF format here: http://tinyurl.com/yjmhbq If you actually have a different model number, please reply to this post with your correct model. GE/Hotpoint probably directed you to press the "HELP" key and see if there is a useful option in the help menus. I would suggest diconnecting the power from the oven via the cord or breaker for a few minutes, then plugging it back in. Sometimes they sort of get their brains scrambled and neds a good reset. If that doesn't fix it, I would suspect trouble with your control panel. We repair the control panels for $32.50 nationwide, but your take on typical in-home service and replacement costs are pretty accurate. I would wonder if an excessive amount of moisture may have gotten into the controls... That can happen when you boil on the stove top without having the hood / exhaust fan running. It can also occur if one sprays a cleaner directly on the keypad instead of just wiping it with a soft, damp cloth. But that can often be repaired, too. Once you've digested this information, fel fre to post back and we can take it from there.

Posted on Oct 25, 2006

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