Question about LeapFrog Toys

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LeapFrog Click Start mouse problem

Our mouse no longer seems to be working.

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  • 6 more comments 
  • k7384 Nov 09, 2008

    No, the ClickStart does not have a ball-type mouse.

  • Anonymous Nov 23, 2008

    mouse won't respond.  Can't find reset for key board or control other than off/on.

  • jdn12 Dec 25, 2008

    Movement of mouse and cursor on screen is very uncoordinated. When the mouse is moved the cursor may or may not move in the same direction.

  • Anonymous Dec 27, 2008

    I have the same problem, the mouse does not coordiante with the movement I want it to do, and it is not a ball mouse it is laser

  • ammyp_21 Jan 03, 2009

    The laser mouse doesn't respond when moved. How can I fix this? Or can I buy a replacement mouse?

  • Anonymous Jan 17, 2009

    The mouse acts as if it doesn't belong with computer.

  • Anonymous Jan 30, 2009

    My son's mouse just froze up after 1 month of use.

  • Anonymous Feb 01, 2009

    My mouse isn't working either - as soon as I turn the game on I see the cursor (arrow) move to the bottom left hand side of my TV screen and it just stays there. It won't move no matter how much I move the mouse?


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  • 132 Answers

If it is a ball type mouse unclip bottom of mouse take ball out and clean with metho and also clean inside where ball touches with cotton bud and metho put back together see if this helps

Posted on Nov 09, 2008

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SOURCE: LeapFrog Click Start mouse problem

I called leap frog about this same problem. They said to replace the batteries and this fixes the problem at most itmes.

Posted on Jan 16, 2009

  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

Having and issue with the audio download on the Leapfrog Tag system. I have Leapfrog Connect installed on my Mac. Audio for books previously downloaded and newly downloaded are not able to be put on pen. I...

Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:

Please try downloading and running this tool and connect the Tag Reader when prompted:

For Windows machines:

1. Close the LeapFrog Connect application.
2. Double-click on this link then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
6. Connect your Tag Reader to the computer. (Make sure your toy is powered on.)
7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.

Jul 26, 2012 | Toys

1 Answer

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I'm actually on the phone now with customer service, for the same issue.

The rep asked me to plug in earphones / earbuds and rotate the phone 260 degrees 2 times and turn it on.
I did and I have sound, thru the earphones.... but none without them.
I'm on hold.... Hopefully they will get this resolved and fixed...
We purchased 2 of these leappads and while I love LeapFrog products, we've had a LOT of trouble with them.

Ok, cs came back on the line and they are issuing a replacement one.
I have to deface this one, send a pic and they will send a replacement..

This will be the 2nd one they have had to send us, the first due to a cracked screen.

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1 Answer

Since updating my tag junior it wont work?

Contact customer service here:

Jan 30, 2012 | LeapFrog Toys

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Leappad tuneup stuck at 5%

This toy sucks. I've had a really crappy year, but three months ago I had a good month and had a little extra to spare so I decided to buy, for Christmas the Leappads my two daughters had been asking for since last year's Christmas.

All good? NO! After being very excited and seeing the happiness on my two little girls's faces when they saw their gifts I was very happy with the way this year was ending. Until it came time to get a few "apps" and connect to the internet etc. with these things. Nothing works, no updates, no registrations, nothing. To add insult to injury, I've my proof of purchase for these two items has been lost and I now have to sit my two little kids down tomorrow to let them know that their "dream gifts" are useless and may remain that way for the foreseeable future. I've plugged a lot of stuff into my computer and have never had any problems, until this little kid's toy came along and nothing works.

Way to go LeapFrog. I followed your instructions and am now stuck with two absolutely useless toys after spending the bulk of my Christmas day trying to get these stupid things to work!!!

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1 Answer

I have lost the cables and cd i need to plug my leapfrog tag pen into my computer. can i buy these anywhere?

Regards, Tony

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What category is LeaPfrog handheld games

Leapfrog is under the game console area also under Education & Reference Software

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Either the wire is broken inside the insulation, or the batteries are dead.

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This site has Leapfrog, and Vtech manuals.

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Need dvd set up codes for leap frog little leaps game

Here is all the codes for the little leaps from the little leaps website

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