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I have malware and trojon infections. desktop icons that have appeared and cant be removed permanently and computer is running very slow. please can you help me to resolve the problem as i dont have anything to format the laptop with i.e instructions or cds. many thanks scott

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Ok
install free avast antivirus then update it with internet.
then u see boot time scanning option.
then if u found any virus delete it witjhpressing "1" key.

Posted on Nov 09, 2008

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My pc is infected by best malware protection.i cannot access my programs.how do i get rid of it/


Download Malwarebytes Anti-Malware(MBAM) from here.
Download Spybot Search & Destroy from here.
Install, update, and run full scans using both MBAM and Spybot.
Once they are finished scanning you can review the results and have the software remove the infections.
Once the infections are removed I would recommend rebooting the computer then running the scans a second time.

If you are not able to download and install these two pieces of software on your infected computer then you may need to download them to a different computer then transfer to the infected computer via USB Flash drive or CD, etc.

Mar 31, 2011 | IBM PC 300PL Mini Tower PIII-733MHz/...

Tip

Removing Viruses and Malware


This is the best way I have found to cure a machine infected with Viruses or malware<br /><br /><span style="font-weight: bold;">If your computer has an internet connection and you can access http://www.malwarebytes.org</span><br /><br />--download the free edition of malware bytes antimalware install and update it to the latest definitions and run a quick scan this is the best software available for free to fix infected pcs once the scan has finished and the computer restarted your virus and malware woes are over<br /><br />i<span style="font-weight: bold;">f the virus or malware is blocking your internet and you are unable to access http://www.malwarebytes.org it becomes a little more complicated</span><br /><br />--you will need access to a machine that is not infected use this to download the latest version of malware bytes and place it on a usb stick<br /><br />--next download the manual update definitions from http://malwarebytes.gt500.org/ transfer these with the usb to the infected machine run the install and the updates then quick scan and your golden<br /><br /><span style="font-weight: bold;">if for some reason you cant access malwarebytes.org and you cant install software on the infected machine </span><br /><br />--this is the most difficult and not recommended if you don't know your way around a computer you will have to open up the computer<br /><br />-- once the computer is open remove the hard drive and install it as a secondary drive on a non infected machine<br /><br />--on the non infected machine install malwarebytes and update and run a quick scan it will scan the infected hdd as well and cure it take the now clean hdd out and install it in the original machine<br /><br />--boot up the original machine download malwarebytes on it and run another scan just to be sure<br /><br /><span style="font-weight: bold;">99% of viruses and malware can be removed from the above methods however sometimes and infection is so bad that the drive has to be wiped and the operating system reinstalled</span><br />

on May 13, 2011 | PC Desktops

Tip

Red Cross (Fake) Antivirus Removal


This Tip is a copy and edit of a couple of existing guides.
Screenshot Of Red Cross (Fake)
pappapumpdaf_5.jpg
1. Print out these instructions as we may need to close every window that is open later in the fix.
2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
(Note: Either of these operations can be performed in Safe Mode with networking. You will NEED networking to update Malwarebytes, otherwise your definitions will be obsolete)
3. Before we can do anything we must first end the processes that belong to Red Cross Antivirus so that it does not interfere with the cleaning procedure. To do this, download the following file to your desktop. Rkill.com
4. Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Red Cross Antivirus and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Red Cross Antivirus when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Red Cross Antivirus . So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the guide.
Do not reboot your computer after running rkill as the malware programs will start again.
5. Now you should download malwarebytes-anti-malware, from the following location and save it to your desktop Download Link (Download page will open in a new window)
6. Once downloaded, close all programs and Windows on your computer, including this one.
7. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.
9. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below. MalwareBytes Anti-Malware Screen
pappapumpdaf_6.jpg
10. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Red Cross Antivirus related files.
11. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
When MBAM is scanning it will look like the image below.
pappapumpdaf_7.jpg
12. When the scan is finished a message box will appear as shown in the image below.
MalwareBytes Anti-Malware Scan Finished Screen
pappapumpdaf_8.jpg
You should click on the OK button to close the message box and continue with the Red Cross Antivirus removal process. 13. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
14. A screen displaying all the malware that the program found will be shown as seen in the image below.
pappapumpdaf_9.jpg
Please note that the infections found may be different than what is shown in the image. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine.
(Remove those files in Quarantine BEFORE you reboot! The files Malwarebytes can't remove at that point will still be displayed OR will be associated files that aren't displayed on the screen)
When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
15. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
16. You can now exit the MBAM program.
Added: Though at this point your existing infection may be removed, there exists the chance that Cache files in internet explorer and other Temp files on your computer may still contain unassembled parts of this infection. To be sure these temporary files are deleted use a cache cleaner such as Advanced System Care (Click to download). This program will not only clean out your cache, but will also fix your registry and defrag it. Your computer should now be free of the Red Cross Antivirus program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. Associated Red Cross Antivirus Files:

%UserProfile%Application DataPAV %UserProfile%Application Dataantispy.exe
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:Documents and Settings for Windows 2000/XP, C:Users for Windows Vista/7, and c:winntprofiles for Windows NT.
Associated Red Cross Antivirus Windows Registry Information:
HKEY_CURRENT_USERSoftwarePAV HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon "Shell" = "%UserProfile%Application Dataantispy.exe"

on Nov 02, 2010 | PC Desktops

2 Answers

My computer keeps freezing up... Error message


Sounds like you have been infected with malware.
make sure your anti-virus software is working and up to date.
You may need to purchase and run software to remove the infection
Ad-Aware is a good product for that
SpyBot Search and Destroy is another

Jan 23, 2011 | E-Machines eMachines Desktop PC

3 Answers

I keep getting a virus alert and when I ask to remove viruses it brings me to a page to buy virus protection. I already have virus protection on Windows. What can I do to resolve this annoying problem...


You are infected with a Trojan or Malware. The pop-ups are bogus.. You are only infected with the product they are trying to sell you. What is the name of the Virus Protection they are trying to sell you? First thing to do is restart your computer in Safe Mode and run all your security scans. See it they find the culprit.If not post back,

Sep 25, 2010 | PC Desktops

1 Answer

Computer running very slow at start up and beyond


It is likely that you have some kind of infection spyware/malware. Us the following instructions to resolve issue:
  1. Download and install Combofix and Malwarebytes. Boot Windows in Safe-Mode (press <F8> before Windows starts).
  2. Run Combofix first. A reboot may occur for the scanning to complete.
  3. Ran Malwarebytes and do a Full-Scan. Remove any infections found.

Jul 11, 2010 | Dell Inspiron 531s Desktop Computer

1 Answer

D drive is almost full. Is this normal?


hello, I recommend running a computer drive defragment.

also run a spyware/malware check. your computer may be infected.

Apr 14, 2010 | HP Pavilion A520n (DW233A#ABA) PC Desktop

2 Answers

Computer freezes must unplug to restart, what can I do?


The first thing I would do is check for Malware.
This type of infection causes computer slowness, freezing and sometimes rebooting.
You can get a Malware scanner for this from this link.
Download install and scan your PC. Follow the suggested removal for ay infections you find.

Mar 29, 2010 | HP Compaq Presario SR1215CL (82916052980)...

4 Answers

I have a virus in my C:\Document and Settings called tazebama.dll, hook and another tazebama.dl_ which i cant seem to remove them. the task manager, regedit, msconfig, are all disabled and any application...


Good morning! please try to download CCleaner thru CCleaner.com website and try if the problem issue can be fix. Otherwise, we have to reinstall the Windows Operating System again. best regards.

May 05, 2009 | PC Desktops

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