Question about Xerox WorkCentre M20i All-In-One Laser Printer

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M20i Power Tried letting my M20i sit for an hour unplugged. Machine is still dead. Other ideas?? LC

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The power supply will need to be replaced. Look up on Google a business called The Parts Drop.
Call and talk to Britt. He will have the part and at the best price.
Not hard to replace, you go to the left side of the machine, where the on off switch it and remove the cover that catches the paper. 2 Screws. Then remove 3 screws that hold on the metal cover, disconnect the connectors from the power supply, then slide the entire metal bracket out, unscrew the old power supply, install the new one, and do everything in reverse to reinstall it.
You may have to swap the on off switch from the old to the new.
Oh yes. please unplug it from the wall when replacing.

Posted on Nov 09, 2008


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I have Xerox M 20i .When ever I feed papers from ADf. Print is not coming normal.Some time it shrink the text,I checked the roller are fine.

The Xerox is a business machine and has a setting to reduce the size of scans by percentage.

Read the instruction manual to turn it off or play with the buttons.

WorkCentre M20/M20i Documentation - Xerox Support and Drivers
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Product documentation for WorkCentre M20/M20i. ... WorkCentre M20/M20i Firmware Installation Instructions. Setup and Installation Guides. Description.

[PDF]WorkCentre M20i System Administration Guide - Xerox Support and ... Xerox WorkCentre M20i System Administration Guide. Page i. Table of Contents. 1 Welcome ................................................................................. 1-1. Introduction .
Xerox 20i Google Search

Nov 19, 2016 | Xerox Office Equipment & Supplies

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-Xerox workcentre m20i. -Yesterday turned machine

hi enviro,

so its the supply inside the Xerox is the next to be checked or fuse too..a technician nearest you can help open it.


Jan 21, 2011 | Xerox WorkCentre M20 Black and White...

1 Answer

Pcl6 error - false

Some ideas.
First , go to the back of the machine, there is a panel about 6 inches square with a couple of tabs on it to remove that panel. Turn the machine off, remove the panel. Remove BOTH memory sticks. With the memory sticks removed, turn the machine back on and let it come to ready. Then reinsert the memory sticks and power the machine back on.

Second, Go to Click downloads and drivers. Then enter M20i in the search box. Go to downloads and drivers and scroll down to the FIRMWARE download, It should probably be version 2.9. May be higher like 3.1. Anyhow, Download the newest version of machine firmware and install it on your machine.
Other things to try if one of the first 2 dont help.

Change the ethernet speed (auto, 10M half, 10M full, 100M half, 100M full)
Reset NIC card
Reset copier back to factory default
Clear all the memory in copier

Mar 29, 2010 | Xerox WorkCentre M20i All-In-One Laser...

3 Answers

What is the expected life of the M20i, before things start to break down. ie: scanner head etc..

This is a very good machine. The self life for the machine depends on Xerox when they end the service life.
The Copy machine is like a car, as long as you keep up the repairs and replace the worn out parts, it will last for a long time.
What you have no control over is if the plastic starts to fall apart due to time. Especially in the main frames. Stress cracks on parts that cannot be replaced.
Otherwise it can go on for a very long time.
Good luck.

Nov 06, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

WorkCentre M20i will not power on

Most likely on this machine the Low voltage power supply is out.
Before ordering parts, check the back of the power supply to make sure the connectors, 110 volt on the back of the plug have not slipped off. Sometimes they are not slipped on the connector very good and come off. Also, make sure the switch is good, sometimes these switches are just mechanically bad inside.
Disconnect the power and disconnect the main motor plugs, power back on the machine and see if the machine at least comes on, even with an error messege on the console. Sometimes a bad main motor will cause the main board to drain power.

Also, make sure before ordering this power supply, the correct part is ordered for this model machine.
Let us know what you find, just becareful with the power plug in the machine when working in the electrical circuits. Unplug the copier when needed.

Oct 02, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Xerox workcentre m 20i does not power up

First of all try unplugging it for a half an hour. Not just turning it off but remove the power cord. Very often there is a capacitor in that power supply filter you have to let discharge totally.The only way that will discharge is to remove all power for a half an hour.
A dead machine otherwise , would he a bad power supply. It is located under the cover where the copies come out. There is also a couple of fuses on that power supply. To access it, go to the left side of the machine, the side where the on off switch is and remove the 2 silver Philips screws on that side. There is also a tab on that cover, so don't be afraid to pull it pretty hard to remove, It will Pop, but not break. There are 3 screws in the metal cover over the power supply to remove the cover, check the fuses, if they are good the power supply is bad. Google a business called The Parts Drop, call Britt and he will have that part. There is a really good chance that unplugging it for the half an hour will work. I have taken tons of calls and canceled calls where that is all you have to do. Let me know please.
The main board is highly unlikely to cause a dead machine, very unlikely. Actually it can happen, but I have never seen a main board cause a machine to be dead.

Mar 02, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Short or something like it on M20i

There are a couple of things to try. The first one will most likely resolve your problem.
Unplug the machine and go to the back. On the back cover, you will see another cover, about 4 inches x 4 inches. That cover is just held in with two plastic latches. Just flex them and remove that small cover. Inside there, you will see 2 memory sticks. Just move the white tabs outward and remove both memory sticks, just note which is the top and bottom stick, it does make a difference.
With the memory sticks removed, plug the machine back in and turn it on. Allow it to power up. Once the machine powers up, shut the machine down , insert the memory sticks, then power the machine back up. Your machine should return to normal operation.
The memory you removed is the difference between a M20 and an M20i.
Now, if that doesn't work, you may have a shorted heating element in fuser. To eliminate that issue, you have to open the right hand door, on the upper , ( I would say 2/3rds) of the rear side you will see a thin plastic cover with a white wire running under it. Remove that silver screw, pop the white connector out and try starting the machine with the fuser unplugged, you will most likely get a message that says " Open Heat Error" but it should not reset.
If that is the case and the fuser is bad, you will want to go onto google and look up ' the parts drop'. Call them and ask for Britt,he will have the part at a better price than Xerox. You can't just replace that heat roller, its a weird setup on the M20.
I dont work for the parts drop, but I have done business with them for years and they are the best in the business.
If both of those fail to resolve your problem let me know. Would be very odd if one of those 2 items doesn't recsolve your issue.
Most likely the memory removal will resolve it. Please let me know so I can be sure this helped.

Dec 16, 2008 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer


You can only do scanning on an M20i with a USB or parallel cable. That machine does not support scanning via an ethernet cable.

Oct 25, 2008 | Xerox WorkCentre M20i All-In-One Laser...

3 Answers

Xerox workcentre m20i power off

First off try unplugging it and leaving it unpluged for 30 minutes. Not just turned off, but unplugged, then plug it back in and see if it works. There are filter capicitors in the low voltage power supply that sometimes have to sit with power removed for 30 minutes before they discharge and allow the power supply to turn on.
Sounds weird but I have seen it fix a dead machine probably 50 times or more. If that doesn't restart then you will have to replace the power supply. If that is the case let me know and I can tell you where to get it from and ho\w to replace it.
Try leaving it unpluged for 30 minutes. not less than 30 minutes.

Oct 16, 2008 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer


It sounds like the fuser rollers are not at the proper temperature to work.

They should be inspected by a technician.

Jun 19, 2008 | Xerox WorkCentre M20i All-In-One Laser...

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