Question about HP Office Equipment & Supplies
When scanning photos with a scanner and having difficulties processing the photo's, it can be a number of problems.
1.) Make sure the Scanner's Ports are clean, blow into them and get any dust out.
2.) Make sure the Scanner's Ports are plugged in fine.
3.) Replug the scanner, and wait a couple minutes.
A nifty trick I found when Having problems such as this, is to Screenshot your photos.
What this means, if you don't already know, is if you can get the photo's to show up on your PC and just can't save them, just Hit the "prt sc" button on your keyboard, this stands for Print Screen, then open paint and hit CTRL + V, or Right-Click and Paste. This will enable you to save it in paint, and then just open it as a .JPG file. the PRT SC button is right above the Backspace button usually, and if your on a laptop, you will have to hit FN which is to the left of the spacebar, hold FN and hit prt sc.
Hope this helped - CA
Posted on Nov 09, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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