Question about Creative Labs Zen Digital Media Player

9 Answers

Creative zen i cant turn on my creative zen!! it wont even charge!! its showing no life at all i tried puting music on my creative zen but i had to download media player 11 then when i got done doing that my creative zen was pluged in into the usb cord and i tried to turn it on but it never came on can someone please help me. My ZEN shows no sign of life and will not charge.

Posted by on

  • 26 more comments 
  • LE Rick Nov 09, 2008

    Yeah same it was fine this morning and all of a sudden it just died and won't come back on, I've tried resetting plugging into a computer and still no life.

  • leapoffaith Nov 11, 2008

    My player froze then I got a fuzzy screen. I tried to reset it and it turned off and will not turn on or charge.

  • Anonymous Nov 11, 2008

    my problem is the same. The player was connected all night to PC but in the morning I found it dead.

  • brchavez Nov 14, 2008

    I have the same problem, the only lights I see on it is a blue light that flashes when it is connected to my usb port. The blue light is from the power button. It may be a l.e.d. error code. Does your Zens' do the same???

  • Anonymous Nov 15, 2008

    Showing as not connected and not recharging at all, this product is a grade one turkey

  • qtimes Nov 18, 2008

    I've gone through 2 of these. The power gets blown out when it is unplugged from USB. I would avoid these. I'm on my third one. Pain in the ***.

  • Anonymous Nov 21, 2008

    it just froze when i was trying to turn it off, it turned black, but was still on, so i left it on to drain the power. (this is my second zen, the first one froze one time, but after i drain the power and turn it on again, it worked.) But this one didn't fix itself like the last one. The blue light flashes on and off when i plug it in, but it's not connected.

  • briandonati Nov 23, 2008

    I have the same problem. when my zen is in the usb the blue light flashes. any solutions?

  • bd0010458 Nov 26, 2008

    How do you reset the creative zen to get it to turn on and off?

  • Anonymous Nov 28, 2008

    After trying to put music on my Zen again after five months use it stopped being recognised by the computer of even trying on.

  • simonagy Dec 01, 2008

    I have exactly the same problem. I cannot turn it on! what shall I do?

  • tiffiny31 Dec 17, 2008

    My ZEN just stopped working and now it won't charge, nor turn on. and when I plug in the USB cord, a faint light in the screen flashes and flickers. I only had this player for 8 months . Going with another brand.

  • Anonymous Jan 10, 2009

    volume control is quiet but on max - what do i do

  • Karz4kev Jan 14, 2009

    Mine wont turn on untill i reset it but once i put it on the charger it wont turn on or charge can anyone fix it plz help me

    i have had it for 3 weeks

  • eightytwo Jan 23, 2009

    My creative zen is not charging nor is it turning on.

  • Anonymous Jan 23, 2009

    the on light is on but the screen is blank whats that mean?

  • Anonymous Feb 05, 2009

    same problem

  • Anonymous Feb 06, 2009

    I put mine on the charger there's in no blue light, no life whatsoever. I tried reseting it and it still won't work. Oh yeah, my computer refuses to respond to it.

  • brennr04 Feb 14, 2009

    i have the same problem, my zen wont turn on or charge and is not recognized when i plug in the usb. The blue light is staying on but nothing is on the screen

  • Anonymous Feb 14, 2009

    my zen will turn on and the screen isn't fuzzy but it doesn't respond to anything except for charging.. i don't know what to do i've reset it and left it on the charger for days... nothing works... am i out a mp3 or what?

  • Anonymous Feb 15, 2009

    my creative zen is on hang was hanged on audio recording gets charged .it starts too but doesn't show menu only light is present on screen.can anyone solve my problem or suggest any service center in pune or ahmednagar.please contact me my e-mail id

  • elliottfam5 Feb 18, 2009

    Will not turn on, will not charge. The "creative" comes up, then the ZEN comes up then it goes blank, but the light is still on on the side so I know it is not out of juice.

  • Anonymous Feb 22, 2009

    my zen doesnt even have that blue light on the side when i plug it into the usb port the light still doesnt turn on and ive hit the reset button like a million times and it still wont turn on

  • Anonymous Feb 24, 2009

    the light wont come on and it wont even charge

  • Anonymous Feb 25, 2009

    My player is plugged and and the system tells me that the player is not plugged in and I cannot do anything

  • steelhorsey Feb 26, 2009

    well ma friends and i had this danced practice so wen ma friend connected it to the speaker system it just switched off......and then i put on the charge mode on the adapter it worked and i hit reset again and it went off...and wen i came homw and put it on ma comp it aint even respondin!!!! wat do i do!!!

  • Anonymous Mar 04, 2009

    re set not working - no blue light - no charge no nothing!

  • kingrajps2 May 11, 2010

    I tried reseting it and charging it and still nothing



9 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Here's the deal just reset it then put on the charger 

Posted on Jan 13, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

On the side there is a small hole, if you use a paper clip and press it in the hole for a few seconds the player will be reset. You will feel that you are pressing the reset button. My doughter had the same problem, dead to 100% but after reset it worked again.

Posted on Jan 11, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Don't buy this unit. The power system is prone to being blown out when disconnecting from USB. I've blown out two. I'm on my third. BAD DESIGN. AVOID IT!

Posted on Nov 18, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Could anyone please give me the address and/or contact no. of any zen creative service center in India/Pune ?
I have the same problems, and the reset is not working.
Please help, I wouldn't wanted to have spent 8000 for nothing.

Posted on Feb 22, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Holy **** guys, I just held down my reset button and it now works lol. Instead of just pressing it just hold it down for a few seconds, seems to work.

Posted on Feb 19, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Hey i had this same problem i went to change the song and the player turned off..i couldnt turn it on or anything for 4 hours, i plugged it into usb and the blue light at the side came on thats it, i hit the reset button a bunch of times, still nothing, so i just left it plugged in the usb. about 15 minutes later the player turned itself on, was "rebuilding", and now works like normal. ???? i dunno wtf happened or what i did butya... this thing is weird

Posted on Feb 05, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I really need help to so i got no solution :(

Posted on Nov 25, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

How to reset it

Posted on Nov 22, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.

    New Friend:

    An expert that has 1 follower.

  • Expert
  • 144 Answers

Just reset the Zen and the problem is solved. Worked for me :)

Posted on Nov 17, 2008

3 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

SOURCE: creative zen

get a paper clip and stick it in the reset hole....that worked for mine :)

Posted on Jun 23, 2008

nuwan chinth
  • 111 Answers

SOURCE: creative zen

itcan happen because of battery ded.can you remoove the battery and connect it again to usb and turn on if it is on ,problem is with your battery.isnt it????


Posted on Jan 12, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


Support for Zen Mozaic on the site of Creative:
1. Firmware [for your player]
Get a download from the support site and install:
this will put maps onto the device. Communication with the software
on the computer is available after getting the next item (2.) is done.

2. Application software [for the computer]
2.1 Creative Centrale (+ User Guide) is usefull to get songs on your Mozaic.
2.2 Windows Media Player 11 can be used as well. Note: You'll first have to make a playlist: Save the playlist: Next Synchronize it onto
the Zen.

3. Drag and drop
Once firmware is installed you can also use the drag and drop method. Move music, pictures, video inside maps on the computer into the corresponding map onto the player.

Don't hesitate to post a comment
when this will not get your Zen to play.

Aug 23, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Creative zen won't turn on

had same prob to the T...found this post and it fixed's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Creative zen won't turn on

I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.

May 27, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen

itcan happen because of battery ded.can you remoove the battery and connect it again to usb and turn on if it is on ,problem is with your battery.isnt it????


Jan 12, 2009 | Audio Players & Recorders

1 Answer

Computer doesn't recognize Zen V

you have to download a disk onto your computer or else try to reset it or try a diffrent USB plug in =]

Sep 28, 2008 | Creative Labs Zen Digital Media Player

5 Answers

Creative zen

Before coneccting player to the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. It worked for mine ! GOOD LUCK

Jun 19, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Feb 11, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Usb wont recognize

do you have media player 11?
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

Sep 16, 2007 | Creative Labs ZEN V Plus MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

742 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

620 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides