a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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f you are experiencing issues when using a Universal Media Disc (UMD™) on the PSP system, try these troubleshooting options:
Issues with PlayStation®Store contentClick here for help with content purchased from the PlayStation Store.
Restore Default Settings Restore Default settings will default the PSP system to its original settings. A setting change may be the reason the PSP system is having difficulties. Click here to learn how to restore default settings on the PSPgo / PSP system.
Confirm UMD is properly inserted
Make sure the UMD is properly inserted with the label facing the back of the PSP system. Try removing the UMD and reinserting it. Please note, it is normal for the PSP system to make noises while it is reading from a UMD.
For PSP-1001, slide the latch to open the UMD door. For the PSP-2001 and PSP-3001, simply lift the door open.
Try playing the UMD on a different PSP system If possible, try playing the UMD on a different PSP system. If the disc still does not function properly, it might need to be replaced. If the disc does function properly, the PSP system may need service, see PSP Service for details.
Try playing a different UMD on the PSP system If possible, try playing a different UMD on the PSP system. If another UMD plays, the original UMD may be the problem. If none of the UMD's play, the problem may be isolated to the PSP system.
Check for moisture Do not let the PSP system or any PSP® accessories come in contact with liquid. Also check for moisture condensation in the PSP system. If moisture condensation occurs, remove the disc from the PSP and do not use the PSP until the condensation has evaporated, which can take an hour or two. In general, if any part of the PSP gets wet, discontinue use until it is completely dry.
Check the regional code Check the regional code on the UMD™ Video. The only regional codes that the North American PSP® is tested to work properly with are "ALL" and "1. "
Tried these steps and still need help?
If you have tried the troubleshooting information above, but continue to experience problems, please contact our Consumer Services department to have your PSP system serviced.
Did you have a firmware upgrade? if you can detail your current firmware I might be able to help you. There are higher custom firmware (CFW) that has known issues with UMD reading. Don't worry, it's about your UMD, you can even try the same UMD to your friend's PSP and Im pretty it will run. It's your firmware that needs to be changed. However, you may need to downgrade first before upgrading to a new firmware again to solve your problem. Please get back here when you have the details...
Yeah you can update your psp, just make sure it has at least 70% charge, 100 would be be better, plug it in and make sure you don't switch it off during its update. if you do, it will be bricked. as long as you do it properly, it will be fine.
check first that you are using version 3.71 which i image you are if you bought in asia ( main menu system information)
regardles of wheter you are on this version or not i'm damm sure is not a sony release of the firmware you bough in asia :-)
shut down PSP hold power button 4 - 10 seconds or until light goes out.
restart PSP holding down R button to access recovery mode.
go to configuration,
check fake regioon currently disabled. and free umd region currently dissabled ( use x button to enter sub menus and toggle possible options)