Frozen player

Hi Franklin: Lets start all over. Verify your MP3 player is not connected to the computer. Now, remove your battery from your MP3 player. Start up your computer. Be sure your are not connected to the Internet. Close all of your background running programs, i.e. anti-spyware, anti-virus, firewalls, etc. Right click your Start button and click on Explore. Now, plug in your Mp3 player to your USB port. Verify that in the list in the left pane shows the Removable Drive or however they list it. Click on your MP3 drive to see all your music files. Be sure your have the folder option of showing hidden files selected. Look for a file in your MP3 player labeled Bootlog and is considered a hidden file in your MP3 player. Cut this file from your player and paste it to a Temp file in case you need to restore or copy it back. Shutdown the computer, remove your player and install the battery. See if that works for you.