Question about Creative Labs ZEN SLEEK MP3 Player

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Doesn't display music being played and isn't recognized by my computer

I was uploading music onto my Creative Zen and when I was done, I unplugged as I had done times before and I tried turning it back on and it would not turn on. After panicking for about 20 minutes, I just decided to let it charge overnight and check it in the morning. In the morning, the problem of it not turning on was gone, but there was no data on mp3 player. The music was there, but once you played it, it display this on the screen: "Select music to play from Library." I can play the music, but I can't upload new music, and when I view details of the music, it's jibberish. I figured maybe I could go in and just retype all the data, letting go of the fact that the task would be tedious, but when I connect it to the computer now with the USB port, it's not recognized on my computer. It says docked on the mp3 player screen, but on my computer it is not recognized. And I don't think it's anything to do with the hardware because two other members of my family have the same mp3 player, and theirs works fine. I could be wrong, but I think I might need to troubleshoot it, but I have no clue how to do that. I like to pride myself on being pretty handy with computers, but this is a job I come to the experts for. I need your help very badly. Work your magic. Thanks.

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Re: Doesn't display music being played and isn't recognized by my computer - Creative Labs ZEN SLEEK MP3 Player MP3 &...

Same just happened for me too :-(

Posted on Jul 18, 2008

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Re: Doesn't display music being played and isn't...

Reformat the player or get the Recovery Tool:

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

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Creative zen became frozen

Let the battery completely drain, and after a while charge it using the charger available else thru computer without turning it on.. let it charge for 50% and then try switching it on. Try this if not get back to me.

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Support for Zen Mozaic on the site of Creative:
1. Firmware [for your player]
Get a download from the support site and install:
this will put maps onto the device. Communication with the software
on the computer is available after getting the next item (2.) is done.

2. Application software [for the computer]
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Once firmware is installed you can also use the drag and drop method. Move music, pictures, video inside maps on the computer into the corresponding map onto the player.

Don't hesitate to post a comment
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In case you want to avail a free technical support,
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technical support, you can find them on

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Problem with creative

Are you putting music on the player or on an SD card? What format are the files? If they are iTunes m4a files, the creative player won't read or play them. If they are not mp3 or wma files they have to be converted using 3rd party software.
If you put music on the SD card you have to either browse the card from the main menu or import the songs from the SD card to the player itself. The files won't just list from the main music menu. I have one of those players and it worked pretty well but it takes some playing with to get the hang of some of the features and so on.
Are you using the software that came with it? You may want to check the Creative site for updated software, and I also noticed there is an update for the firmware if it is not already updated.

Let me know if I can help further.


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I had the same problem. Couldn't turn on the Zen and computer wouldn't recognize it.

I took a safety pin and reset it. It works now! Thank goodness!

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I have the 8gb Zen and I usually end up with a frozen screen when I upload music. I unplugged the Zen and then use a needle to reset the player. It located at the bottom right.

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Hmmm when you plug it in to put music on it do you use the sync manager thing? thats what i use and sometimes it says theres no player connected even though there is, so i just keep plugging and unplugging until it works.. but then if that doesnt work i just go to  "Zen v series media explorer" it like lets you upload music there too.. hope you find something that works! 

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Sounds like the battery connector is loose and needs to be re-soldered onto the board. You need to make sure this is correct; connect your zen to a wall charger for 30 mins and see if it behaves the same way. If it does the same thing, its not the battery connector, its the motherboard. Is the zen recognized by the computer? If not, bad motherboard. If recognized, upgrade the firmware from --> downloads

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