Question about Creative Labs ZEN SLEEK MP3 Player

2 Answers

Doesn't display music being played and isn't recognized by my computer

I was uploading music onto my Creative Zen and when I was done, I unplugged as I had done times before and I tried turning it back on and it would not turn on. After panicking for about 20 minutes, I just decided to let it charge overnight and check it in the morning. In the morning, the problem of it not turning on was gone, but there was no data on mp3 player. The music was there, but once you played it, it display this on the screen: "Select music to play from Library." I can play the music, but I can't upload new music, and when I view details of the music, it's jibberish. I figured maybe I could go in and just retype all the data, letting go of the fact that the task would be tedious, but when I connect it to the computer now with the USB port, it's not recognized on my computer. It says docked on the mp3 player screen, but on my computer it is not recognized. And I don't think it's anything to do with the hardware because two other members of my family have the same mp3 player, and theirs works fine. I could be wrong, but I think I might need to troubleshoot it, but I have no clue how to do that. I like to pride myself on being pretty handy with computers, but this is a job I come to the experts for. I need your help very badly. Work your magic. Thanks.

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  • Sarah Phillips Nov 07, 2006

    Return it. You're basically screwed. Something in your hardware got messed up. Just return it and get a new one.

  • Anonymous Mar 13, 2008




2 Answers

Same just happened for me too :-(

Posted on Jul 18, 2008

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Reformat the player or get the Recovery Tool:

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Posted on Jul 06, 2008


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Posted on Jan 02, 2017

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