Question about Logitech Webcam

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Logitech webcam comm. MP s5500 Can not use( HELP)

I have a logitech web cam comm.MP S 5500 got 3 weeks ago can see self
but no one else Yahoo messenger module is 8.0. I downloaded 11.8 Logitech and yahoo suggested.this, not a comp. geek here, What is my problem and how do I fix it? Have sent e-mail's to logitech and not solved I have AT&T ,Really need help here trying last 3 weeks for answers. NONE!
Can you or someone help me my e-mail is
product name is Logitech QuickCam Communicate MP 1.3MP Do I need to change my module? I don't know so frustrated here, "Help"!!!
Please reply soon with mail, or suggest something can not use audio either.Want to use and see my family. If need more info. contact me.
Thank You, Antonio Blint

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You mean to say that you are unable to use the webcam in yahoo messenger? Are you on Vista or XP?

Posted on Nov 09, 2008

  • Swilin Sampson
    Swilin Sampson Nov 09, 2008
  • Swilin Sampson
    Swilin Sampson Nov 09, 2008

    • Yahoo! Messenger might have the wrong camera selected. Follow the steps below to change your camera source.

    1. Click "Messenger"

    2. Click "My Webcam.

    3. Click "Messenger" again.

    4. Select "Preferences."

    5. Click "Webcam."

    6. Click "Camera Source."

    7. Click the pull-down menu and select the camera you want to use.

    8. Click "OK."

    If that doesn't work, your friend might have one of the same
    problems with the camera on his or her end. They should try the same
    steps to see if that helps.


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Hello Antonio,

Have you already instaled the software/driver that came with your Camera?
If so, let me know and i will help you set it up on messenger.

Posted on Nov 09, 2008

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Reinstall teh webcam software first.

Posted on Nov 09, 2008

  • Ginko
    Ginko Nov 09, 2008

    Start reinstalling the software using the disk provided with the webcam.

    Start software installation with webcam USB cable unplugged.

    This alone probably wont solve the problem.

    Use webcam software to test webcam (not yahoo) .

    If webcam does not work on webcam Logitech software, then check audio and camera settings in control panel.
    If there is no sound check that mic is not muted in audio setting in control panel.

    If camera instead works well on Logitech software but does not work in Yahoo, then check yahoo messenger settings, there is on setting to set the default device, ensure your camera is set , both for picture and for audio.

    See also:

    Webcam - Yahoo! Messenger



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