Question about Quantum DLT 8000 DLT Tape Drive

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Quantum DLT8000 Drivers not installing properly

Something strange going on with the installation of the drivers on my DLT8000. I'm able to use the xTalk program to run tests and stuff on the tape drive from windows so I know it's working properly. However, this is what the device manager says:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

and it shows the little red exclamation point. Getting to this spot was difficult because of some issue with the INF file which (I guess) I was able to fix via this blog post:

http://www.loosewireblog.com/2006/07/how_to_fix_a_br.html

I added the [ClassInstall32] to the very end of the INF file that came with the downloaded drivers from the Quantum website. I was able to determine that the key name for this type of device is:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}

and sure enough, there is a subkey 0000 which contains all the info about my tape drive.

This is what my setupapi.log file is showing:

#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{A270A48C-25F4-4B08-8975-00D9D0356FF2}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): scsi\sequentialquantum_dlt8000_________0257,scsi\sequentialquantum_dlt8000_________,scsi\sequentialquantum_,scsi\quantum_dlt8000_________0,quantum_dlt8000_________0
#-018 Searching for compatible ID(s): scsi\sequential,scsi\raw
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): scsi\sequentialquantum_dlt8000_________0257,scsi\sequentialquantum_dlt8000_________,scsi\sequentialquantum_,scsi\quantum_dlt8000_________0,quantum_dlt8000_________0
#-018 Searching for compatible ID(s): scsi\sequential,scsi\raw
#-019 Searching for hardware ID(s): scsi\sequentialquantum_dlt8000_________0257,scsi\sequentialquantum_dlt8000_________,scsi\sequentialquantum_,scsi\quantum_dlt8000_________0,quantum_dlt8000_________0
#-018 Searching for compatible ID(s): scsi\sequential,scsi\raw
#I022 Found "SCSI\SequentialQUANTUM_DLT8000_________" in c:\documents and settings\mike\desktop\dltdriver\QntmDlt.inf; Device: "Quantum DLT8000 Tape Drive"; Driver: "Quantum DLT8000 Tape Drive"; Provider: "Quantum Corporation"; Mfg: "Quantum"; Section name: "qntmdrv_Inst".
#I087 Driver node not trusted, rank changed from 0x00000001 to 0x00008001.
#I023 Actual install section: [qntmdrv_Inst.NTx86]. Rank: 0x00008001. Effective driver date: 10/19/2006.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [qntmdrv_Inst] in "c:\documents and settings\mike\desktop\dltdriver\qntmdlt.inf".
#I320 Class GUID of device remains: {6D807884-7D21-11CF-801C-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "SCSI\SEQUENTIAL&VEN_QUANTUM&PROD_DLT8000&REV_0257\4&156FABA9&0&030".
#E366 An unsigned or incorrectly signed file "c:\documents and settings\mike\desktop\dltdriver\qntmdlt.inf" for driver "Quantum DLT8000 Tape Drive" will be installed (Policy=Warn, user said ok). Error 0x800b0100: No signature was present in the subject.
#W187 Install failed, attempting to restore original files.
#E362 An unsigned or incorrectly signed file "c:\documents and settings\mike\desktop\dltdriver\qntmdlt.inf" for driver "Quantum DLT8000 Tape Drive" will be installed (Policy=Warn). Error 0x800b0100: No signature was present in the subject.
#-024 Copying file "c:\documents and settings\mike\desktop\dltdriver\QDLTx32.sys" to "C:\WINDOWS\system32\DRIVERS\QDLTx32.sys".
#E362 An unsigned or incorrectly signed file "c:\documents and settings\mike\desktop\dltdriver\QDLTx32.sys" for driver "Quantum DLT8000 Tape Drive" will be installed (Policy=Warn). Error 0x800b0100: No signature was present in the subject.
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [qntmdrv_Inst.NTx86.Interfaces] from "c:\documents and settings\mike\desktop\dltdriver\qntmdlt.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "SCSI\SEQUENTIAL&VEN_QUANTUM&PROD_DLT8000&REV_0257\4&156FABA9&0&030".
#E362 An unsigned or incorrectly signed file "c:\documents and settings\mike\desktop\dltdriver\qntmdlt.inf" for driver "Quantum DLT8000 Tape Drive" will be installed (Policy=Warn). Error 0x800b0100: No signature was present in the subject.
#I163 Device not started: Device has problem: 0x27: CM_PROB_DRIVER_FAILED_LOAD.
#I121 Device install of "SCSI\SEQUENTIAL&VEN_QUANTUM&PROD_DLT8000&REV_0257\4&156FABA9&0&030" finished successfully.

That #I163 error is probably what the problem is but I don't know what to do now... Any help is greatly appreciated.

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  • chrisrun May 11, 2010

    Are there any answers for this problem?

  • chrisrun May 11, 2010

    Any answer to this problem?

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1 Suggested Answer

JaxPlanet
  • 921 Answers

SOURCE: Quantum superloader not showing in windows device manager

First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

Posted on Aug 11, 2009

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