Question about HP OfficeJet 7410 All-In-One InkJet Printer
I was getting an error message after friend replaced a cartridge in HP7410xi printer. It said to replace a cartridge in right stall. After doing that I got the same message. So I started to investigate and found that the ribbon in the back of the stall for the black cartridge has a little tear in it. I am sure it would be much harder to fix it so I found a new replacement of the whole carriage ($70) online. I am ready to order it, but before I do so I would like to know how hard and what steps need to be taken to replace it. So can somebody please help and describe in details the steps on how to do that? I don't realy want to brake something else during the process. Thank you very much.
This sounds like the "broken carriage chute and print cartridge rejection" which has been a common problem with the OfficeJet 7410 and similar models. There's some possibility that you might get a replacement printer from HP if you contact them before the end of 2008 and use the right magic words.
There have been lots of posts about it here on Fixya and on other forums, so I won't repeat it here. People have had mixed results when calling HP, so I would suggest reading through the posts about the 7410 here on Fixya before you make any calls. Here are a couple of good ones to start with.
Posted on Dec 05, 2008
There are limit switches all over the place in this machine & they need to give the correct permissives. So make surre the top of the cartridge access door (essentially the upper portion of the unit) is completely open & the cartridge positioner has moved to the location (slightly to the left of its parking position) where the cartidges can be most easily accessed & where the machine will allow (if you anthropomorphise: expect) the carteidge lever-lock to be lifted. If the carteidge is diffivult to get to or if the lever is difficult to lift then it's in the wrong position & applying excess force will cause damage.
You can also use the built-in HP printer status monitor. You can view it on your computer monitor. It tells you ink levels & a number of other printer stats. It also has links to the HP help page.
Posted on Nov 13, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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