Question about HP OfficeJet 7410 All-In-One InkJet Printer

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How to replace a print cartridge carriage in HP 7410xi

I was getting an error message after friend replaced a cartridge in HP7410xi printer. It said to replace a cartridge in right stall. After doing that I got the same message. So I started to investigate and found that the ribbon in the back of the stall for the black cartridge has a little tear in it. I am sure it would be much harder to fix it so I found a new replacement of the whole carriage ($70) online. I am ready to order it, but before I do so I would like to know how hard and what steps need to be taken to replace it. So can somebody please help and describe in details the steps on how to do that? I don't realy want to brake something else during the process. Thank you very much.

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  • robndd Nov 19, 2008

    I am having the same problem but with the color cartridge. When we called HP & the company they referred us to, they say they do not have the part. Where can you find the part? I have a guy at Staples that will put it in for me & he says it is an easy fix but we can't find the part.

  • tom0468 Dec 04, 2008

    I'm looking for the correct instruction to replace the whole carriage, NOT just the ink cartridge. I need the correct access to be able to lift the carriage off the slide and plug in the pc board leads to the back. Trying to get the entire top off the printer so I can access the screws to get the top housing off.

  • Anonymous Dec 05, 2008

    I found a carriage complete with pc board from Partshere.com, Ontario, CA.

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This sounds like the "broken carriage chute and print cartridge rejection" which has been a common problem with the OfficeJet 7410 and similar models. There's some possibility that you might get a replacement printer from HP if you contact them before the end of 2008 and use the right magic words.

There have been lots of posts about it here on Fixya and on other forums, so I won't repeat it here. People have had mixed results when calling HP, so I would suggest reading through the posts about the 7410 here on Fixya before you make any calls. Here are a couple of good ones to start with.

http://www.fixya.com/support/t564780-need_more_help

http://www.fixya.com/support/t480592-7310_office_jet_all_in_one_black_ink

Posted on Dec 05, 2008

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There are limit switches all over the place in this machine & they need to give the correct permissives. So make surre the top of the cartridge access door (essentially the upper portion of the unit) is completely open & the cartridge positioner has moved to the location (slightly to the left of its parking position) where the cartidges can be most easily accessed & where the machine will allow (if you anthropomorphise: expect) the carteidge lever-lock to be lifted. If the carteidge is diffivult to get to or if the lever is difficult to lift then it's in the wrong position & applying excess force will cause damage.

You can also use the built-in HP printer status monitor. You can view it on your computer monitor. It tells you ink levels & a number of other printer stats. It also has links to the HP help page.

Posted on Nov 13, 2008

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The black printer cartridge leaked a fair amount of ink in to the printer. I am getting all lights flashing and the printer won't even turn off when I hit the power button. I did some cleaning and it...


Sorry to hear that.. here are some instructions that should help you out:

Instructions

things you'll need: Microfiber cloth

1. Ink Cartridge Errors
2. Turn the printer on and open the ink cartridge cover. Wait for the cartridge carriage to stop completely before reaching into the printer.
3. Press on the top of each print cartridge, then pull the cartridges free from the carriage. Make sure you are only using HP cartridges labeled as "HP 60" or "HP 60XL."
4. Reinstall the ink cartridges and close the cover. If the ink cartridge error message displays again, remove the ink cartridges as before.
5. Clean the copper metal contacts on the cartridges using a dry microfiber cloth. If you still see the error message after you reinstall the ink cartridges, replace hem with new cartridges.

Print using the device's ink backup mode if you do not have a replacement for one of the cartridges. Remove the cartridge you cannot replace and close the cover and continue printing. The printer will automatically use the backup mode until you install a new cartridge.

Mar 21, 2011 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

Error message "remove and check cartridge on right" Did that and shook up the cartridge still feels like it has ink but when I replace it the message does not go away. If it is truly out of ink why doesn't...


Step 1 - Remove and reseat the cartridge
NOTE: The "problem" cartridge is the cartridge indicated by the error message.
  1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge. Figure 1: Removing the cartridgec00143341.gif
  3. Pull the problem cartridge out of the print carriage.
  4. Inspect the cartridge. If the cartridge is new, make sure to remove the protective tape covering the nozzles.
  5. Reinsert the cartridge into the carriage at a slight angle, as shown in the illustration below. When the cartridge is fully inserted into the carriage, rock it upright. Figure 2: Reseating the cartridgec00143342.gif
  6. Hold the hinged flap of the latch out while lowering the latch.
  7. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration below. Figure 3: Closing the cartridge latchc00143343.gif
  8. Close the cartridge access door.
  9. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Step 2 - Clean the contacts
NOTE: Try to clean the contacts quickly enough that the cartridges are not outside of the unit for more than 30 minutes. The ink can dry and clog the nozzles if the cartridges are outside of the unit for too long.
  1. Gather the following items to clean the cartridges and print carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Remove the problem cartridge.
  3. Place the cartridge on a piece of paper with the nozzle plate facing up.
  4. Unplug the unit power cord.
  5. Lightly moisten the lint-free cleaning material with clean water.
  6. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty. Figure 4: Cleaning contacts (avoid nozzles)c00143349.gif
  7. Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
  8. Let the parts dry for five minutes before reinserting the cartridges. Figure 5: Cleaning carriage contacts c00143350.gif
Step 3 - Remove cartridges and shut down the printer If the steps above have not helped and the error message is "Remove and check the right cartridge ," the following steps may help:
  1. Remove both cartridges, lower the latches, and close the printer access door.
  2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
  3. Turn the printer back on by pressing the On button.
  4. When the message display reads Insert right cartridge , open the access door and replace the cartridges.
Step 4 - Download a firmware updateIf the error is still displayed, follow the steps below to see if downloading a firmware update from HP might help:
  1. With the power on, open the printer and remove the cartridges.
  2. Relatch the empty carriages and close the printer.
  3. Open the printer and reinsert and relatch the cartridges.
  4. Close the printer and look at the LCD display.
    • If the LCD now shows no error, the original error was caused by a problem that is fixed by HP's firmware update. Though the error has cleared, it may come back in the future, or other problems such as slow printing may occur. To fix these problems, download the latest firmware update from HP. Click here to see how. Make sure to download the firmware update, rather than a driver or other software.
    • If the error message is still displayed on the LCD, the firmware update probably will not fix the problem. The update does fix other problems however, and it should be installed when it is convenient.
Step 5 - Replace the cartridge or service the printerIf the steps above have not helped, replace the cartridges or service the printer. Replacing the cartridges can help determine whether a problem is caused by the cartridges or the unit. However, cartridge replacement will not solve problems that are caused by the unit.
  • If you have not previously tried replacing the cartridges to solve the problem, or if replacing the cartridges solved a similar problem in the past, replace the cartridges now.
  • If you have already tried cartridge replacement without fixing the problem, the unit may need to be serviced. Contact HP to see how to proceed. Click the link at the top of this page for contact information.

Nov 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

HP printer PSC 1410 ALL in one printer showing "Check print cartridge" error


This eror usually mean that the printer cartridge has not been installed correctly. Try re-installing the cartridge. This error can also be generated by a logic fault within the printer.. if this is the case, replace the printer.. trying another new cartridge can be expensive so try and get a second hand cartridge, maybe from a friend and try that one.. Otherwise, replace the printer..

Oct 27, 2009 | HP PSC 1410 All-In-One InkJet Printer

2 Answers

Keep getting replace yellow ink cartridge error message


Hi,

Where did you get the error message on printer or computer?

If you get the message on printer remove all cartridges and reinsert the cartridges and align the ink cartridges. If the alignment page prints successfully then the problem is resolved.

If you get the message on the computer disconnect the usb from computer. uninstall the software and reinstall the full feature software by selecting connect USB later.

May 23, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Hp 1410 all in one keeps saying prin cartridge error


Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
  1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
  2. Open the unit to access the print cartridges.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
  4. Remove both print cartridges.
  5. Verify that the part number on the cartridge is the correct part number for the unit.
  6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts c00055424.jpg NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
  7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  8. Reinsert the cartridges and lock them in place.
  9. Close the top cover or access door and plug in the power cord.
  10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:
  • Cotton swabs or any soft material that will not come apart or leave fibers.
  • Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
  1. If the unit is off, turn it on.
  2. Open the unit to access the print cartridges.
  3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
  4. Remove both print cartridges.
  5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different) c00130268.jpg
  6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different) c00055427.jpg
  7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
  8. Reinsert the print cartridges when prompted and then close the top cover or access door.
  9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
  10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

May 17, 2009 | HP PSC 1410 All-In-One InkJet Printer

2 Answers

HP 7410xi small plastic piece in print cartridge carrier broken


If the spring did not damage the carriage flex I would suggest just using some epoxy to hold the spring properly in place. If the spring did damage the flex (as shown in this picture) then you might contact HP and enquire about an extended warranty for this issue. In the US call HP at 1-800-HPINVENt.

Regards,
Bob Headrick, MS MVP Printing/Imaging

Dec 13, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Remove and checl color cartridge


The problem most likely is with the electrical contact between the color cartridge and print carriage. Even if you've replaced the cartridge, if the contacts on the carriage are still dirty, it won't make a good connection with the new cartridge and the error message will still appear.

Fortunately, the HP web site has a solution posted at the following link:

Cleaning Cartridge and Print Carriage Contacts

Good luck.

Sep 04, 2008 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Color Cartridge error messages requiring replacement every few months


Issue The message Insert color Cartridge displays on the control panel of the product. This error usually occurs when the print cartridge or the print carriage contacts need cleaning, or when a remanufactured or refilled ink cartridge is being used. Solution To resolve the issue, follow these steps in the order given. Step one: Remove the print cartridge
  1. Turn the product on.
  2. Open the product to access the print cartridge.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord. NOTE: Do not use the power button to turn off the product because the print cartridge will not be able to be removed.
  4. Remove the color print cartridge.
  5. Make sure that the part number on the cartridge is the correct part number for the product.
Step two: Clean the cartridge contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridge.
  2. Clean the electrical contacts of the cartridge with the swab or cloth. Figure 1: Electrical contacts c00055424.jpg
  3. Wipe the contacts with a dry, cotton cloth to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  4. Reinsert the cartridge and lock it in place.
  5. Close the product and plug in the power cord.
  6. If the error message continues, repeat the steps to clean the cartridge contacts once more.
Step three: Clean the print carriage contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridges.
  2. Remove both print cartridges in order to access the print carriage contacts.
  3. Clean the electrical contacts of the print carriage with the swab or cloth. Figure 3: Cleaning the carriage contacts (the model might look slightly different) c00130268.jpg
  4. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (the model might look slightly different) c00055427.jpg
  5. Wait five minutes for the contacts to dry.
  6. Plug in the power cord. The product will begin to reinitialize. Wait until the process is complete before proceeding.
  7. When prompted, reinsert the print cartridges and then close the product.
Step four: Replace the print cartridge Replace the print cartridge indicated by the error message. If the error message continues, replace both cartridges. NOTE: If using refilled or remanufactured cartridges, or non-HP cartridges, replace them with new HP cartridges . HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement. Step five: Service the Product If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The error message could display for one of the following reasons:
  • Even if the cartridge is new, it might need to be cleaned. Print cartridges have a substance on the contacts to keep them from corroding during storage. This substance may cause poor electrical contact between the print carriage and the print cartridge.
  • The cartridge that is indicated in the message might not be the one that is causing the failure. The cartridges are electronically connected through the printed circuit board.

Apr 22, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Carriage Jam Error from replacing refilled cartridge


Cleaned the roller & carriage assembly, If possible service the printer your printer will work fine.

Mar 10, 2008 | HP PSC 750 All-In-One InkJet Printer

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