Question about Insignia Kix MP3 Player

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Protected Every month I renew my track licenses and then I renew my insignia license but it still says songs are protected. I then clear them out and reload them. It still says protected. Help. I can't play any of my songs.

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  • jennylynne27 Nov 26, 2008

    I have the same problem. I gave my boyfriend this MP3 player and it worked great until a couple of weeks ago and now all the songs are protected. I pay for a monthly subscription to Rhapsody and I have plugged it in and went on there and they all still say protected.

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  • 229 Answers

Clean out your device completely and then use www.limewire.com
I download from here all the time and have had no problems with my Mp3 player to speak of. Hope this helps!!!

Posted on Nov 09, 2008

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Posted on Jan 02, 2017

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1 Answer

My player will not update its library when i disconnect it from the computer so i cant change the songs on it at all


Hi there.

I can understand the issue.

When you say not able to update the library or can't change the songs. I'd say may be license for the songs got expired. So kindly connect the device to the computer and update the license for the tracks, provided you have to have the same application which you used to transfer these protected songs.. Kindly revert if any issues...

Jan 12, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

On all tracks when i press play i get message ''media engine error! drm license not available'' i have a gogear sa1942


Your song (.WMA) are copy protected by 'Microsoft Windows Media digital rights management (DRM)' and appears to be requesting a license key which needs to be loaded to your player.
Solution:
- Media Player will automatically load those licences keys to your player for your authorised music/media files.
- Alternatively, remove DRM (for song that you own ...) by some third party means software (including burning them on CD with appropriate options)
- Use alternative songs encoding (such as .mp3) that do not this protection.

Dec 28, 2009 | Philips Audio Players & Recorders

1 Answer

Not working


The license on the songs has expired, and that's the problem with DRM-protected WMA's. You will need to renew the license through the music service from which you downloaded the songs. If your subscription has lapsed, you will need to renew it. Then, you'll have to delete the songs on your Walkman, and reload them once you have updated the license.

If you only download and transfer files in mp3 format you will never have this problem, and you can keep the songs forever.

-Tha Mp3 Doctor

Mar 06, 2009 | Sony NW-E405 MP3 Player

1 Answer

How do i synchronize my subscribtion


Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 
 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

E250r shows as e200 when I plug it in to renew.


http://www.anythingbutipod.com/forum/showthread.php?t=11233

Other solutions are in the above link, make sure u follow directions for 2xxR and not the 2xx..............


How to get rid of the "synchronize to continue music subscription" message if it just appears out of nowhere on your player- this fixed mine when it gave me that message:

delete the STORE.HDS file in the system/wmdrmpd directory of your sansa (optional)

import your protected songs into WMP, and resync your protected music (with WMP) in MTP mode

play a protected song and let it rebuild the store.hds file (you will experience severe lag for about 15 seconds as it rebuilds) and the music should play.

Sep 25, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Transferring Audio Filles


The songs are perhaps in the wrong format.  This player will not accept copy-protected iTunes (AAC) files.  Also, the license on your files may not permit transfer to mp3 players. Definitely check the bitrates on your files, b/c this Sony can only accept certain ranges of bit rate.
This is my general spiel about music formats, but note that your Sony does accept DRM-protected files with transfer rights, so not everything in the following blurb applies fully to you: All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
Mp3 player product documentation is not straightforward.  If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.  A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).  DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.  It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.  Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”  Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.  Burn rights mean that the song can be burned to CD.  Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.  Then, there are unlimited licenses and limited licenses.  Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer.
-Tha Mp3 Doctor

Sep 09, 2008 | Sony NWZ-S615F Walkman Video MP3 Player

1 Answer

How do I fix a drm problem in windows media player 11


DRM, which specifies whether tracks copied from CDs in Windows Media Audio (WMA) format are protected files. A license, which helps protect the copyrights of artists by preventing unauthorized distribution, is required to play protected files.
If you're trying to play your copy-protected files on a new computer, you can migrate your protected music from one computer to another by doing the following:
Windows Media Player 7.1 or later
1.
Try to play the copy-protected file again.
2.
In the message that appears, click the More Information button.
3.
Follow the instructions for migrating your licenses.
Windows Media Player 7
1.
Download the Personal License Update Wizard for Windows Media Player (http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0048.mspx)and follow the instructions.
2.
Try to play the copy-protected file again.
3.
In the message that appears, click the More Information button.
4.
Follow the instructions for migrating your licenses.
A license can be migrated ten times. After this limit is reached, you will receive an error when you try to migrate the license again (for more information, see the Windows Media Player FAQ). When this occurs, you will need to rip the file from the CD again.
note.gif Note If you still have the CD in your possession, you can rip the tracks from the CD again, but with copy protection turned off.

May 09, 2008 | Computers & Internet

1 Answer

Downloaded Songs


read licenses carefully before you pay for any downloads

FROM SPIRALFROG FAQ's:

Please remember that our music files only play if you continue to renew your monthly membership at SpiralFrog. If you renew every 30 days, all the music you download from SpiralFrog is good to go – however, you need to sync your portable devices every month as well in order to update the licenses on the songs you’ve transferred so they’ll play as well.

Feb 25, 2008 | Memorex MMP8567 MP3 Player

1 Answer

Sansa e250


That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

Dec 31, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

When trying to play song it says no license to play track


Have you tried plugging your player into the PC and syncing some tracks to see if the licenses get renewed?

Dec 21, 2007 | Creative Labs Zen Micro MP3 Player

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