Question about ATI RADEON 9800 PRO (256 MB) Graphic Card

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Ati radeon 9800 error message on bootup

During bootup i get an error message that says "you have not connected the power extension cable to yoru radeon 9800 video card"

i do not have the getting started guide and was looking for one on-line

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  • rick480 Nov 08, 2008

    voodomox



    thanks - i had just added another hard drive. the computer ran for an hour and i had updated windows xp pro to service pack 3. after the final reboot i came up with that error.



    the power supply is 350 watts - i took out the other drive and it is working again. i'm getting a bigger ps.



    your help is greatly appreciated.

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I had the same problem today with my Radeon 9800 Pro. In my case, when I removed the 9800 card to check it out (posts elsewhere suggest a power supply issues causing a burnt out pin4 on the molex), I noticed the heat sink was loose. As I could see no other problems, I tightened up the two securing bolts, replaced the card ... and bingo! The PC boots, no red error message and the monitors are fine.

Posted on Nov 03, 2009

  • gladtobegrey Mar 20, 2011

    A year on, and we had a repeat of the 'red line' error message across both monitors. Fortunately again, just removing the card, vacuuming the inside of the tower and especially the card's heat-sink and fan, and tightening the heat sink bolts and replacing the card seems to have done the trick. I do wonder if there is a slightly dodgy connection in the power connector from the PSU, or perhaps on the card itself.

    BTW 600W PSU suggested above seems OTT; my venerable Dimension 8300 runs fine on the original 250W PSU, though I have seen posts elsewhere that suggest around 300-350W would be prudent. My venerable tower system runs 2xHDD, 2xCD/DVD, plus 9800XT dual-monitor graphics, NIC etc etc.

  • gladtobegrey Jan 27, 2012

    313 days since my last post, and the card finally gave up the ghost. Same symptoms/message, but this time I find several capacitors on the card have blown. I could buy new capacitors and repair the card - I've done this successfully with an LCD monitor power supply - but time and guaranteed access is critical I've opted to buy a replacement card instead. Fortunately they are still available if you look around.

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The error means that you do not have a power cod connected on the card or the power supplied by the PS is not enough for the card to run.

Remove power from the parts in the PC that you are not using anymore and try to reinstall the card.

worst case is getting another power supply about 600 watts

Posted on Nov 08, 2008

  • marlon john madrid
    marlon john madrid Nov 08, 2008

    no problem, if you have other issue just lemme know, i'd be more than willing to help out

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