Question about SanDisk Sansa e250 MP3 Player
When i plug the mp3 in the computer its like i never connected it.the computer doesnt respond to it.i tried changing the battery and usb cable but still nothing.
If a specific solution does not work here, then
The user guide specifies several things you might try:
Page 7 of the guide takes about charging the battery (which might be need replacing if you have recharged it for many cycles). When charging through the USB cable on the computer it will stay "connected". There is no indication of what it says when connected to the AC adapter you are using.
Page 8 says none of the keys will operate when the buttons are locked out because the Hold switch is set to lock...so unlock the functions, and then start charging.
Have you "reset" your Sansa? Some times memory chips and other parts of the device get into a misconfigured state, perhaps because you disconnected the USB cable while transferrring files or doing some other operation with the computer. SanDisk specifically tells you NOT to disconnect the USB cable while an operation is going on, or you can actually DAMAGE the device. Only disconnect the cable when you have issued a command to SAFELY DISCONNECT the MP3 player from the computer. This is usually done on Windows systems with the SAFELY REMOVE or EJECT the MP3 player, which shows up on Windows Explorer.
At any rate, to "reset" the Sansa, which will possibly delete your files and set it back to a factory default state, page 33 of the guide (FAQs and troubleshooting) says to hold down the Power key for at least 15 seconds. This might clean up all your troubles.
ALSO: Download the latest firmware for the MP3 player from the SanDisk web site. Follow the directions for uploading the firmware to the MP3 player once it is communicating with your computer properly. (see page 8)
Posted on Nov 09, 2008
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