Question about LG TROMM WM2688H 4.0 cu.ft. Front Loading SteamWasher
I bought my LG washer & dryer set in July of 2006 and have taken great care of these machines. Just 5 months ago the washer started smelling like mildew even though I dry inside the rubber seal on the door and leave the door open to air dry inside after I'm finished with the laundry. I've been in contact with LG & Home Depot where I bought them and they've advised me to run bleach through it, empty the drain located on the front, rund Whirl Out through it, etc... I've done all of these things and still have this horrible smell coming from inside the drum itself. The water that I emptied from the drain had no odor. When I clean under and in between the rubber seal on the door there is no sign of mildew or the odor on the towel that I use. I stick my head inside the washer and it's obvious that's where it's coming from. I was told the tub has a 5 year warranty on it. I don't know what else to do. I've wasted so much time of course trying to do everything possible (without taking this stupid thing apart) to make this smell go away or find the actual cause and no such luck. In researching the internet I've found where I'm not the only person having this problem, knor is LG the only washer that has the mildew smell, but they're all front loaders with the same problem. I've reported it to consumer affairs, but I don't know what else I can do! I spent so much money on this machine and it makes me sick to think that I'm stuck with a mildew smelling washing machine!!! HELP>>>>>>>PLEASE!!!!!!!!! I began noticing that my towels had a musty smell - like the "shower house at a campground in the mid-west - in July!" a couple months after purchasing it. I read in the manual to run a 'tub clean' cycle with bleach, so I did. The smell always came back, so I finally called a repair man. He checked some things out, and said I needed to buy "Afresh" tablets, and use one once a month, so I did. Three months later, my machine smells most of the time, and we can only use our towels after two or so showers. By the way, we live in dry Colorado. I finally decided I do not want smelly towels (or house) for the next 10 years, so I have spoken to the manager of the store we purchased it at, and he has (thankfully) agreed to exchange it :). Now, I don't know whether to risk trying another front loader or not!
If you're not used to seeing water come down the front of the inner glass portion, then your return tube, and/or gasket drainage is most likely clogged. I have the LG WM2277HW front loader and this is what worked for me:
1. Locate water recirculating outlet at the top inside of the gray rubber door gasket- it will have a white plastic piece that directs the water flow inward.
2. Check for blockage at that outlet. Mine had one about 2 inches long. Pull it out with your fingers or tweezers.
3. Check the 3 small rectangular drain holes at the bottom of the gasket; make sure they're not plugged up as well. This is where the smelly water pools from bacterial growth
4. Run through a sanitizing cycle- no detergent, just bleach and watch for more blockage that might come out the tube from the top...it collects on the glass before falling all the way in. Don't wash any clothes before this step, or the gunk will end up in your load.
Hope that helps...pictures posted.
Posted on Jan 20, 2010
I have LG Washing Machine WF-S6607 when I START after 5 Second it will be stop and alarm to come up on Rinse MODE. what I do?
Posted on Oct 17, 2009
I had the same problem. Tried all the recommended solutions I could find and they all only helped for a load or two. I finally switched to a powder HE detergent and have NO more problems. I don't even have to leave the door open more than 5 minutes or so after I wash a load. I was doubtful this would work, but desperate. This was about 6 months ago and still working.
Posted on Jan 12, 2010
We had the same problem. It took us a while to figure out there was a leak in the hose, whee it connects to the machine, in the rear. Just followed it down, and tightened the connection. GOOD LUCK to all !
Posted on Apr 12, 2009
I had the same problem of a very stinky smell in my brand new front loading washing machine. There is an easy solution available at Lowe's or Home Depot. Buy "Affresh" which is found in the appliance department. It is a simple tablet that you run through the washing machine like doing a load of hot water washing. It works! You do three tablets the first time and then just one tablet a month thereafter. It costs $6.99 for three tablets.
Posted on Feb 10, 2009
My mother was having the same problem with her machine. Then I moved in with my newborn. Instead of bleach, I use hydrogen peroxide on our clothing and I always add baking soda to my loads to deodorize & freshen them. I moved back in about 6 weeks ago and my mother mentioned last week she hasn't had that problem with the washer since...
Posted on Dec 26, 2008
I'm contacting LG's service department and I'll see what they intend to do.
Posted on Nov 08, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I have tried several different things for my stinky LG washing machine that I just bought September 2007, including "remedies" from the customer service at LG - nothing worked for me. FINALLY, I HAVE DISCOVERED A SOLUTION AND AM SOOOO THANKFUL! I removed the liquid detergent tray and sprinkled baking soda (probably 2-3 tablespoons) where powdered detergent goes, and ran a cycle with hot water, no clothes, no detergent. This got rid of the smell, but the very next time I did a load of clothes with detergent, the stinky smell came back. So I tried adding baking soda in the same manner with every load of laundry I did (underneath the liquid detergent tray) and it has worked!!! With every load of laundry, I remove the liquid detergent tray and sprinkle approximately a tablespoon of baking soda and then replace the tray and fill it as normal with my liquid detergent (whatever is on sale, the brand of detergent has not made a difference for me). This is ALL I do. No leaving the door open, cleaning the rubber seal, wiping anything out. I believe the smell is a result of stuff we can't see or even get to and that's why the baking soda works.
I hope this helps someone else.
Posted on Nov 06, 2007
Same here. We bought ours January 2005. Love the machines and take great care of them, too. Then the smell in the washer which seemed to affect certain clothes, like thick sweat pants and t-shirts (they smelled really "sour"). After doing some searches I found on this site where someone had recommended using a product called Affresh. I figured I might as well try it since my other attempts failed. This really worked for me. I bought it at Home Depot for $7 for a pkg of 3. I used 3 tablets per their directions, as this was my first time using it (afterwards they recommend using only 1 tablet per month). I was totally amazed as the smell was gone. I hope it works for you, too!
Posted on Oct 07, 2008
Causes of grease, slime and black mould inside washing machine Your problem has nothing to do with the washing machine, any washing machine - even the best can be affected. I suspect your problem is mostly related to using liquid detergents that contain no bleaching agents
Posted on Jan 13, 2009
Don't know if this is the same as your problem, but I had a Kenmore washer, (made by Whirlpool) that did the same thing. It was a high efficiency model without an agitator. I finally found out that this type of washer never drains completely but always has some water left in it. This water is somewhere internal that cannot be seen unless the machine is taken apart. That water goes bad and stinks. Everything smelled like mildew and for some while my husband thought I was was washing clothes and leaving them in until they dried. I ended up having to just buy a new machine and when the stinky washer was taken away, just tilting it caused all this foul water to come out everywhere. Also I found this on the internet http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
scroll down and see how other people feel about this machine. I decided that instead of buying the newest, latest, greatest, with all the bells and whistles appliances, from now on I will buy the time tested, plain jane models.
Posted on Jun 02, 2009
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