Question about LG TROMM WM2688H 4.0 cu.ft. Front Loading SteamWasher

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LG washing machine has AWFUL mildew smell

I bought my LG washer & dryer set in July of 2006 and have taken great care of these machines. Just 5 months ago the washer started smelling like mildew even though I dry inside the rubber seal on the door and leave the door open to air dry inside after I'm finished with the laundry. I've been in contact with LG & Home Depot where I bought them and they've advised me to run bleach through it, empty the drain located on the front, rund Whirl Out through it, etc... I've done all of these things and still have this horrible smell coming from inside the drum itself. The water that I emptied from the drain had no odor. When I clean under and in between the rubber seal on the door there is no sign of mildew or the odor on the towel that I use. I stick my head inside the washer and it's obvious that's where it's coming from. I was told the tub has a 5 year warranty on it. I don't know what else to do. I've wasted so much time of course trying to do everything possible (without taking this stupid thing apart) to make this smell go away or find the actual cause and no such luck. In researching the internet I've found where I'm not the only person having this problem, knor is LG the only washer that has the mildew smell, but they're all front loaders with the same problem. I've reported it to consumer affairs, but I don't know what else I can do! I spent so much money on this machine and it makes me sick to think that I'm stuck with a mildew smelling washing machine!!! HELP>>>>>>>PLEASE!!!!!!!!! I began noticing that my towels had a musty smell - like the "shower house at a campground in the mid-west - in July!" a couple months after purchasing it. I read in the manual to run a 'tub clean' cycle with bleach, so I did. The smell always came back, so I finally called a repair man. He checked some things out, and said I needed to buy "Afresh" tablets, and use one once a month, so I did. Three months later, my machine smells most of the time, and we can only use our towels after two or so showers. By the way, we live in dry Colorado. I finally decided I do not want smelly towels (or house) for the next 10 years, so I have spoken to the manager of the store we purchased it at, and he has (thankfully) agreed to exchange it :). Now, I don't know whether to risk trying another front loader or not!

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  • ivanadj Nov 08, 2008

    I have the EXACT same problem. I bought the LG washer (front loader) in May of 2007.

  • concerrned Nov 13, 2008

    I have the same problem!!!! I am verry worried about the mold because I have two toddlers and am pregnant!!! How do we get the company to help us???

  • Anonymous Nov 14, 2008

    I have the same problem too!! I run bleach through once a month as well as dry the ring around the front and leave the door open after it runs. Despite all of this there is mold growing in the ring and despite my best efforts I cannot get it to go away. It is very frustrating to know how much money we spent on this machine. We purchased ours in May 2007.

  • cjmommy Nov 16, 2008

    I have the EXACT same problem. I just started looking online for solutions. Help us!!

  • sparkysmama Nov 19, 2008

    I have the same issue; we purchased ours last summer as well. Apparently Home Depot sells some kind of tablets that are supposed to eliminate the odor but maybe only for the first run and then it returns to that mildewy smell. Has anyone contacted/heard back from LG as to why this is happening and what to do??

  • jaymacat Dec 02, 2008

    I had a Maytag top loader for 18 years and never had a mold problem. My LG stinks, literally. I am sick to think i spent this much money on a washing machine and it obviously has a huge design flaw.

  • jaymiller900 Dec 05, 2008

    We have the LG Tromm front loader, and the machine has the exact same mildew odor described in this forum.  I've run the Tub Clean cycle once, and the problem remains.  I'm running the cycle again today, but after reading the posts here, i don't anticipate any change.  Hopefully, LG will have a remedy soon, because this machine is way too expensive to have to replace. 

  • theredhead98 Dec 06, 2008

    My Miele front loader is a Mildew machine. I hate the smell and can't get rid of it. I'm not supposed to put bleach in it. My repairman said to just leave the door open, but the smell doesn't go away even when I don't use the machine for 2 weeks.

  • Anonymous Mar 11, 2009

    Same -- all towels (and many clothes) smell strongly of mildew!

  • jennski21 Apr 21, 2009

    I have the same problem, I am so upset about it. I'm on my second set of new towles.. some of my clothes smell as well. Please... any tips, how to get rid of this, how can i take out the rubber gasket that is around the front door of the washer? Where is the mildew smell coming from so I can clean it out... I hate this washer!

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If you're not used to seeing water come down the front of the inner glass portion, then your return tube, and/or gasket drainage is most likely clogged. I have the LG WM2277HW front loader and this is what worked for me:

1. Locate water recirculating outlet at the top inside of the gray rubber door gasket- it will have a white plastic piece that directs the water flow inward.

2. Check for blockage at that outlet. Mine had one about 2 inches long. Pull it out with your fingers or tweezers.

3. Check the 3 small rectangular drain holes at the bottom of the gasket; make sure they're not plugged up as well. This is where the smelly water pools from bacterial growth

4. Run through a sanitizing cycle- no detergent, just bleach and watch for more blockage that might come out the tube from the top...it collects on the glass before falling all the way in. Don't wash any clothes before this step, or the gunk will end up in your load.


Hope that helps...pictures posted.

LG washing machine has AWFUL mildew smell - 7d40c49.jpga6LG washing machine has AWFUL mildew smell - cf5a3e0.jpgclass=cf5aLG washing machine has AWFUL mildew smell - 45b3f7a.jpgass=a27149f.jpg45b3f7a.jpg

Posted on Jan 20, 2010

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I have LG Washing Machine WF-S6607 when I START after 5 Second it will be stop and alarm to come up on Rinse MODE. what I do?

Posted on Oct 17, 2009

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I had the same problem. Tried all the recommended solutions I could find and they all only helped for a load or two. I finally switched to a powder HE detergent and have NO more problems. I don't even have to leave the door open more than 5 minutes or so after I wash a load. I was doubtful this would work, but desperate. This was about 6 months ago and still working.

Posted on Jan 12, 2010

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We had the same problem. It took us a while to figure out there was a leak in the hose, whee it connects to the machine, in the rear. Just followed it down, and tightened the connection. GOOD LUCK to all !

Posted on Apr 12, 2009

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I had the same problem of a very stinky smell in my brand new front loading washing machine. There is an easy solution available at Lowe's or Home Depot. Buy "Affresh" which is found in the appliance department. It is a simple tablet that you run through the washing machine like doing a load of hot water washing. It works! You do three tablets the first time and then just one tablet a month thereafter. It costs $6.99 for three tablets.

Posted on Feb 10, 2009

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My mother was having the same problem with her machine. Then I moved in with my newborn. Instead of bleach, I use hydrogen peroxide on our clothing and I always add baking soda to my loads to deodorize & freshen them. I moved back in about 6 weeks ago and my mother mentioned last week she hasn't had that problem with the washer since...

Posted on Dec 26, 2008

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I'm contacting LG's service department and I'll see what they intend to do.

Posted on Nov 08, 2008

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SOURCE: LG washing machine has AWFUL mildew smell

I have tried several different things for my stinky LG washing machine that I just bought September 2007, including "remedies" from the customer service at LG - nothing worked for me. FINALLY, I HAVE DISCOVERED A SOLUTION AND AM SOOOO THANKFUL! I removed the liquid detergent tray and sprinkled baking soda (probably 2-3 tablespoons) where powdered detergent goes, and ran a cycle with hot water, no clothes, no detergent. This got rid of the smell, but the very next time I did a load of clothes with detergent, the stinky smell came back. So I tried adding baking soda in the same manner with every load of laundry I did (underneath the liquid detergent tray) and it has worked!!! With every load of laundry, I remove the liquid detergent tray and sprinkle approximately a tablespoon of baking soda and then replace the tray and fill it as normal with my liquid detergent (whatever is on sale, the brand of detergent has not made a difference for me). This is ALL I do. No leaving the door open, cleaning the rubber seal, wiping anything out. I believe the smell is a result of stuff we can't see or even get to and that's why the baking soda works.
I hope this helps someone else.

Posted on Nov 06, 2007

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SOURCE: LG washing machine has AWFUL mildew smell

Same here. We bought ours January 2005. Love the machines and take great care of them, too. Then the smell in the washer which seemed to affect certain clothes, like thick sweat pants and t-shirts (they smelled really "sour"). After doing some searches I found on this site where someone had recommended using a product called Affresh. I figured I might as well try it since my other attempts failed. This really worked for me. I bought it at Home Depot for $7 for a pkg of 3. I used 3 tablets per their directions, as this was my first time using it (afterwards they recommend using only 1 tablet per month). I was totally amazed as the smell was gone. I hope it works for you, too!

Posted on Oct 07, 2008

thaurfen
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SOURCE: LG washing machine has AWFUL mildew smell

Causes of grease, slime and black mould inside washing machine Your problem has nothing to do with the washing machine, any washing machine - even the best can be affected. I suspect your problem is mostly related to using liquid detergents that contain no bleaching agents

Posted on Jan 13, 2009

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SOURCE: LG washing machine has AWFUL mildew smell

have you tryed a boil wash with nothing in the washer to soften and expel any caked powder in the drum?i know this does help

Posted on May 27, 2009

SOURCE: LG washing machine has AWFUL mildew smell

Don't know if this is the same as your problem, but I had a Kenmore washer, (made by Whirlpool) that did the same thing. It was a high efficiency model without an agitator. I finally found out that this type of washer never drains completely but always has some water left in it. This water is somewhere internal that cannot be seen unless the machine is taken apart. That water goes bad and stinks. Everything smelled like mildew and for some while my husband thought I was was washing clothes and leaving them in until they dried. I ended up having to just buy a new machine and when the stinky washer was taken away, just tilting it caused all this foul water to come out everywhere. Also I found this on the internet http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
scroll down and see how other people feel about this machine. I decided that instead of buying the newest, latest, greatest, with all the bells and whistles appliances, from now on I will buy the time tested, plain jane models.

Posted on Jun 02, 2009

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2 Answers

Awful smell! I drain it every cycle, I use the washer cleaner, everything! I am so sick of my towels smelling awful.


Sounds like the little flexible apron just in front of your washer drum has mildewed. Take a look and see if it is holding water, and look for mold while your'e at it. Use a good bathroom mold and mildew remover to kill the mess and deodorize it.

Mar 24, 2010 | LG WM-2277HW Front Load Washer

1 Answer

Musty/Mildew smelling clothes...


lg has a known problem with smelly mildew cloths. If you call LG they will tell you its not there problem. Cheapest solution is to wash door gasket with some clorox and then betwen washes leave door open. On the washing supply shelves there is a product you put in the washing machine run a wash without cloths and it does the same thing except it costs $7.If you bought it a t Lowes go back and ***** to store manager my friend did exactly that and got the machinje replaced

Sep 30, 2009 | LG WM2688HWM TROMM SteamWasher

1 Answer

LG washing machine has AWFUL mildew smell


Don't know if this is the same as your problem, but I had a Kenmore washer, (made by Whirlpool) that did the same thing. It was a high efficiency model without an agitator. I finally found out that this type of washer never drains completely but always has some water left in it. This water is somewhere internal that cannot be seen unless the machine is taken apart. That water goes bad and stinks. Everything smelled like mildew and for some while my husband thought I was was washing clothes and leaving them in until they dried. I ended up having to just buy a new machine and when the stinky washer was taken away, just tilting it caused all this foul water to come out everywhere. Also I found this on the internet http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
scroll down and see how other people feel about this machine. I decided that instead of buying the newest, latest, greatest, with all the bells and whistles appliances, from now on I will buy the time tested, plain jane models.

Jun 02, 2009 | LG WM-2277HW Front Load Washer

1 Answer

LG washing machine has AWFUL mildew smell


have you tryed a boil wash with nothing in the washer to soften and expel any caked powder in the drum?i know this does help

May 27, 2009 | LG WM-2277HW Front Load Washer

2 Answers

LG washing machine has AWFUL mildew smell


Causes of grease, slime and black mould inside washing machine Your problem has nothing to do with the washing machine, any washing machine - even the best can be affected. I suspect your problem is mostly related to using liquid detergents that contain no bleaching agents

Jan 13, 2009 | Washing Machines

3 Answers

LG washing machine has AWFUL mildew smell


I have an LG washer that had the same problem. Go to the site www.nufreshnow.com and read all about why this is happening, how to fix it and how to keep it from comming back. A few different ways of cleaning the machine are explained.

The site sells a product that you may or may not need but the explanations are really good.

Nov 12, 2008 | Washing Machines

6 Answers

LG washing machine has AWFUL mildew smell


Same here. We bought ours January 2005. Love the machines and take great care of them, too. Then the smell in the washer which seemed to affect certain clothes, like thick sweat pants and t-shirts (they smelled really "sour"). After doing some searches I found on this site where someone had recommended using a product called Affresh. I figured I might as well try it since my other attempts failed. This really worked for me. I bought it at Home Depot for $7 for a pkg of 3. I used 3 tablets per their directions, as this was my first time using it (afterwards they recommend using only 1 tablet per month). I was totally amazed as the smell was gone. I hope it works for you, too!

Oct 05, 2008 | LG TROMM WM2688H 4.0 cu.ft. Front Loading...

1 Answer

LG washing machine has AWFUL mildew smell


Same problem and I was told to only use detergents with "HE" on the front of them for high energy. the soap without HE is too foamy and hence never truly drains out and causes a mildew smell. I also purchased something called "A" Fresh that I run in the washer every 6 weeks to keep the smell out. I got it at an appliance store for about $11.00 for 3 tablets

Sep 04, 2008 | LG WM-2277HW Front Load Washer

8 Answers

LG washing machine has AWFUL mildew smell


LG model WM2688H front load washer Once you follow this, the smell will go & you only need to run the tub clean mode with oxiclean once a month. This has worked for my client. Her washer made the entire house smell & your eyes tear when you got near it...not any more. 1) Leave the door open! Detergent door too when not in use. 2) Clean the filter (bottom left below door on front) You need a container to catch about a cup of water, or a towel to clean up the cup of water that will spill. Remove the rubber hose...twist off the cap...drain water out of tube. replace cap, replace tube. Next to tube is a twist cap. Turn counter clockwise, remove and clean filter, put back in. 3) I boil water (2 gallons) mix in some bleach 1/2 cup, and put the solution inside the washer. I let it sit for 10 minutes. With my hand I rotate the drum 1/5 of a turn and let soak for 10 minutes. rotate 1/5, sit, rotate, sit until entire tub has sat in the boiling water for 10 minutes. Boiling =212 degrees. Kill Mold= 108 degrees. Water Heater= 120 typically 4) If there is a sink nearby, run the hot water prior to starting a cleaning cycle!!! Screw the environmentalists. (sorry, but you want to get rid of your mold) Because of the minimal quantities of water used in a wash cycle, the water in your pipes does not remain hot all night long, and the washer does not have a built in heater to raise the temp. So you're using cold water to wash everything...including the clean cycles &/or bleaching. 5) I leave the boiling water in, add a scoop of Oxiclean. There is a "Tub Clean" mode on the LG. It's a 1 1/2 hour hot wash made especially to clean the inner tub. Check your owners manual!!! It's in there, for some reason they think people read these things...or if you don't like reading on this model it's the 3rd button on the right side options. The button says EXTRA RINSE in BIG BOLD Letters and in smaller letters...tub clean. Hold the button down for 3-5 seconds, the door will lock & it will ask you to add bleach. Fill the bleach compartment. Use liquid bleach Clorox, NOT the HE gel bleach. 6) Don't use AFFRESH!!! Oxiclean 1,000 times better. 7) HE Powder over HE liquids definately. You should be mold free. Do this once a month.

Jul 05, 2008 | Washing Machines

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