Question about Creative Labs ZEN V Plus MP3 Player

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How do I get my mp3 out of recovery mode?

I've tried to reset it. It doesn't do anything when I say yes to clean it up? I can't figure out what to do!

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  • larin Nov 10, 2008

    I can't get my Creative Zen V PLUS out off of the recovery mode screen.... the reset button on the side hasn't helped... I've tried selecting 'clean up' and 'format all' and 'erasing firmware'... now i've deleted the firmware and don't have any songs on my mp3 player when i pull up windows media player... but the problem isn't fixed.. i still can't get it off that screen.. and I don't know what to do next!!!!! Please help!

  • Marlow514 Nov 10, 2008

    Okay, I just got a new MP3 Player, the Creative Zen V Plus 2 GB. I had just turned it on and I was syncing some files to it and it worked fine. I went to my room and played with the radio on it and listened to a couple files, but then it shut off on me and when I turned it back on, the screen saysit's in Recovery Mode and it won't come off!!!! Please help me!

  • spodi7 Dec 25, 2008

    Have a recovery mode, using the v2.1.10 software. Can't get out of the mode.

  • hudsonchosen Dec 27, 2008

    i have a zen v plus 2gb mp3 player. when i first synced the music everything was fine. now the player shows that there are no tracks. i tried syncing more music on it and all it does is show error on my windows media player. everything works except the music and the photos that i put on it. i tried the recovery mode but it didn't work.

  • Anonymous Feb 10, 2009

    I can't get my zen out of recovery mode. I've tried to reset it. It doesn't do anything when I say yes to clean it up. When I open my media library it says there's no music there. Help?



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My zen wont get out of recovery mode.i dont know what to do.

Posted on Nov 12, 2008

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Download the firmware for your Zen ( run it and follow the steps.If ther is appers an error such us your dewice is not connected (but you have connect it) then follow this steps.Insert your zen Cd,then open Control Panel>Add hardware and then you will see what to do:)When you have finished the software installation,run your firmware upgrader again and like that..

Posted on Feb 21, 2009


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The Sansa Connect Recovery Tool can be used to reformat and install firmware version to a Sansa Connect. This version is used in the current selling Sansa Connect products.

If for some reason device becomes unstable and resetting and erasing content doesn't resolve the issue, the Sansa Connect Recovery Tool would clean up your device and restore it to factory settings

2 things to check before starting the Recovery Mode and to use the Recovery Tool:

- First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem.

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After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.

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to reset this player -- take out the battery and put back again.
In the recovery mode do the following: format the HD, clean the firmware. If those two go smoothly, go to and download the firmware, connect player to PC(still in recovery mode) and run the downloaded firmware.

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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

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If your Zen is in recovery mode, simply reboot it, and it should go back to its normal screen.

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To reset the player hold in the power button for at least 20 seconds, when you release the button the player should restart on it's own. If it doesn't then try again holding the power button for a little longer. If for some reason the player becomes unstable and resetting doesn?t resolve the issue, then try the Sansa Connect Recovery Tool which will clean up your player and restore it to factory settings. You can download this tool & get instructions on it's use on the following link: Please update the question & let us know if the information given was useful to you - Good Luck!

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