Question about 2wire 1800HG Router (RG1800HG00)

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Pvs connection hello, i have a 2wire wireless modem, i recently moved and re established my internet service through att/sbc. my modem is 2701hg-b. i have a local only connection with full signal strength. when i attempt to launch mozilla fire fox, it says that it could not establish a connection to the internet service provider. i tried the auto test and it said that it had no pvc connection. i have the power hooked up to the modem and the phone line from there directly into the wall jack. is there something that i am missing? thank you for your help.

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  • Jannette Amandy May 11, 2010

    If you connect your computer, wired into the modem, do you have Internet access?

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I had AT&T internet service with the 2-Wire wireless router (combined modem and router). You probably might have been given an installation CD but that often does not work well. You should be able to interface directly with the modem or router with your web browser possibly (http://gateway.2wire.net), and see the status of the connection, although to talk to these devices you must put in a username (usually "admin") and a password to enter the interface.

Your best bet is to actually call the technical support for the Internet service. Look on the AT&T paperwork you go with the modem or modem+router or any billing statement that show the possibly 877 number for HighSpeed Internet technical support. They will walk you through step-by-step until you get your connection; listen carefully to the often heavily accented voice. It usually never fails.

Posted on Nov 09, 2008

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2 Answers

I have an at&t 2wire 2701hg-b but i dont have at&t internet i have charter and i am not able to figure out how to get my internet to work with this router please help


att 2 wire is a Adsl Modem (Requires a telephone line jack to get the signals) but charter communication is a cable internet service (not DSL) , Requires a TV cable service for internet .
These two jacks differs and there working differs ..
Means : Att works with the username and password type of authentication but charter requires the MAC address of modem for authentication .
Therefore for a cable internet 2wire 2701hg-b modem cant be used . But yes in case charters has username and password authentication and works with the telephone jack in house then its possible to use the same modem.

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Try this links:
2wire installation guide: http://support.2wire.com/?page=view&article=765
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47
note: 2wire is already a wireless router / modem need for other modem to have a good network at home
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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Try this links:
2wire installation guide: http://support.2wire.com/?page=view&article=765
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47


note: 2wire is already a wireless router / modem need for other modem to have a good network at home

if you are with At&T AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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the email server is not dependent on the 2wire wireless router but rather to the email server
if you using yahoo you may need to contact yahoo.. if your email is associated with your internet service provided need to contact your internet service provider:
if your with AT&T AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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1 Answer

We haven`t wireless.It`sgone


Wireless light on the modem would only lit up once a device had succesfully connected to it:
what is the operating system of your laptop?

you can also Try this links: complete walkthrough and screenshot is in the link... thanks...
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47

if your with AT&T try calling this number
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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1 Answer

How do I add additional devices (laptop computer) to the router?


Try this links:
2wire installation guide: http://support.2wire.com/?page=view&article=765
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47
note: 2wire is already a wireless router / modem need for other modem to have a good network at home
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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1 Answer

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Wireless light ont he modem would only lit up once a device had succesfully connected to it:
what is the operating system of your laptop?

you can also Try this links: complete walkthrough and screenshot is in the link... thanks...
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47

if your with AT&T try calling this number
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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1 Answer

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Try this links: complete walkthrough and screenshot is in the link... thanks...
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47

if your with AT&T try calling this number
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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1 Answer

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NOTE: make sure you know what your username and password is... for authentication purpose...
links that may help: 2 WIRE Activation keys
http://www.2wire.com/?p=268
Try this links:
2wire installation guide: http://support.2wire.com/?page=view&article=765
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47


note: 2wire is already a wireless router / modem need for other modem to have a good network at home

if you are with At&T AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

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