Question about Cooktops
My 36" bisque colored cooktop (model #JGP636CEV1CC) has been replaced four times due to discoloration (it's not quite 8 years old). The gasket beneath the cooktop and my granite countertop continually bleeds through the top, leaving a light brown colored mark around the entire parameter of the cooktop. Although my warranty has expired, GE has informed me that the model has been discontinued and they would send me a new glass top for $141 dollars. I would be required to pay for installation. While I appreciate that GE can provide me with a new glasstop, I am concerned that since it has already been replaced four times, the same problem would reoccur. I questioned GE as to whether or not that particular model had been recalled due to this problem because I find it hard to believe that I'm the only customer who had this problem and they couldn't provide me with an answer. Any advice you could provide me re this problem would be sincerely appreciated. Thank you.
Wow, never heard of that,.... bleeding through glass? I checked the GE service web site and there are no Service Bulletins relating to anything like this. I guess if it were mine and I had that history with it, I'd try the new top, but removing the gasket and first putting a layer of foil duct tape on the underside of the new glass top, then use some new foam gasket material under the cooktop. Good luck. Please don't bother to rate this solution, as anything but a fixya will lower my rating. Thanks.
Posted on Nov 08, 2008
The gasket is obviously breaking down so don't use it. Use RTV sealant instead. If the glass top color is too light for the black RTV try clear hi-temp silicon sealant. Best!
Posted on Mar 23, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 27, 2015 | GE Profile JGP636 Gas Cooktop
Sep 24, 2015 | GE Cooktops
Mar 25, 2014 | GE 36 in. Profile JP968 Electric Cooktop
Feb 03, 2011 | GE 36 in. Profile JP968 Electric Cooktop
Jan 29, 2010 | GE 30 in. JGP328 Gas Cooktop
Feb 20, 2009 | GE 36 in. JGP628 Gas Cooktop
Jul 09, 2008 | Cooktops
Jun 28, 2008 | Kenmore 36 in. 33212 / 33214 / 33219 Gas...
May 25, 2008 | GE 36 in. JGP628 Gas Cooktop
240 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: