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I have an HP Photosmart printer/scanner on an olde computer running under Windows 2000. I've just bought a new computer with Vista, and it doesn't accept the HP software on the CD that came with the printer. Can you advise what I should do please? Thanks, Richard.

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You will have to be a little more specific as to what model Photosmart printer you have to get the correct driver. You can Click Here to go to the HP support site. Type your exact printer model in the search box where it says "Search Products" and it should take you to a list of available drivers for your printer.

Posted on Nov 08, 2008

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If you ahve teh software installed, right click the icon and select the properties option then locate the tab that has the option to run in compatibility mode. Set the software to run in Windows XP or Vista compatibility. If it is stopping the installation, right click the installation file and tell it to run in compatibility mode with a previous version of windows to install.

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Try to scan using the below steps
1.Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47754-1&lc=en&dlc=en&cc=us&product=439488&os=2093&lang=en





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I looked it up and it is indeed compatible but before you buy a new one try this link:

http://driver-pro.com/related/english/hardware-drivers/?gclid=CMjGvKnP55kCFQ9JagodE3OySQ&hit=1&adurl=12709

You should be able to use the printer with vista once you download the utility the program recommends.

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Hi,
Here's the link ro download the Vista driver for your Printer/Scanner:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=1146331

You should uninstall the XP driver for the Printer and install this instead: HP Photosmart Full Feature Software and Drivers

You should use the uninstaller utility on the HP support page on the link provided, and after installing the new driver.

You can also scan and copy in Vista by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP C3180) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

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Here is a link to HP Support to download the Vista software and driver.

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Uninstall any current software you have installed and reboot before downloading and installing the new software.

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