I just asked you how to get rid of the smudges on both sides of the paper on our i9900-- and you said to clean it. That much I figured out... what I need to know from you is HOW I clean it-- the exact procedure-- or the 10 dollars I just spent is wasted... Thank you for your help.
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Re: smudges on both sides of paper
In the area from where the printout comes.just lift the printer cover and u can see the area from where the paper exactly comes out when you give the printout.the area is black in colour and the length of that black area is near to 12"inches.and there are small steel like fittings in that area.you ust have to clean that area of steel and also the sides of that steel area.u can clean it with isoprophyll and tissue paper.just OFF the printer and then take some isoprorhyll in the tissue and rub the wet tissue on that area properly. if this does not helps the printer needs to be opened and that cleaned part by part. taking it to the repair center is much advisable.as your printer is absolutely ok.and just needs servicing it will not be to costly.
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check to see if nothing has fallen inside via the paper input from the top.you may have to open it.you might find an office pin or pen or its cock or any other thing that has fallen inside...a printer tech like me can solve this problem.
You have a mark on the drum. Find the drum cartridge and rotate the drum by the gear until you find a mark on the surface of the drum. You can try wipe it off with a very soft dry cloth but it is unlikely that this will be a cure and you will probably have replace the drum cartridge (+ $70). Do not try to clean it with any solvents or polishing material.
It seems like your PCU's are dirty and are picking up extra toner. Take them out and look at the green rollers, any extra finger prints or dirt on them? Clean them with a clean paper towel.
Also, check your transfer unit below the PCU's, that may need cleaning or replacing. You can pull that out after removing both PCUs, turn the little screww and look at it. That can also be cleaned with a cleaning wipe or a damp paper towel. There's a little tab that you can turn to free the rollers (they'll still be a little tight) bu then you can turn the rollers to expose more surface area.
Good luck. Be sure to rate the post if it works for you.
Do a thorough manual cleaning of printerheads (where the cartridges sit). Many printers are notorious for clogged nozzles and the ink dries on he prinheads until it becomes a bandind issue or ladders appear, smudges too. Use a proper cleaning solution and cotton buds, until most colour is gone off cotton buds. Reinsert cartridges and try again.