Question about SimpleTech Signature Mini 250GB External USB 2.0 Hard Drive - White Marshmallow

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My computer won't recognize the drive

I plug the drive with BOTH USB ports into the back of my laptop (I have a Dell Latitude D510 and it makes the noise suggesting that new hardware has been attached, but nothing comes up in My Computer. Does my laptop not have enough power to make this work? The hard drive is brand new I literally just opened it.

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  • Anonymous Nov 24, 2008

    When I plug the device into the computer, the device lights up, but nothing appears under "my computer" and no icon appears on the computer screen to indicate that the device was recognized.

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  • 175 Answers

Check the power for the drive and also try changing the cable.
does the system display that usb device not recognised if it doesnt then the problem is with the wire.

Posted on Nov 08, 2008

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MY COMPUTER WON'T RECOGNIZE MY EXTERNAL HARD


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I have an Engage wireless mouse that has worked fine for about 6 months and now when I plug the adapter into my laptop (Windows 7), a message shows up USB Device not recognized. I have search for driver...


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Computer says this drive is not accessible. It has worked fine for two years. It will work on my laptop. I am using Windows Vista


A couple of things here. First, make sure your usb ports are working on your computer. Try plugging the unit into a different usb port. For example, if you usually plug it into the back, try plugging it into the front. If this doesn't work, get a "Powered" usb hub. Your usb ports work on 5volts. Even when they start to fail, they will recognize "non powered" devices like thumb drives or camera cards. Another issue is that the power supply may be failing. Make sure you're using the power supply that came with the drive. If you say it works on your laptop, I'm thinking that your pc's usb port might be failing. A powered hub should resolve this issue. Hope this helps.

Jan 04, 2011 | SimpleTech FS-U25/500E 500 GB USB 2.0 Hard...

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Brand new, not recognized by hardrive


Try plugging it into the back ports of your computer haven't already. The clicking is from the reading head not finding zero on the platter, which means its either a bad drive or a lack of power. So try the back ports first if you haven't already, because they usually supply more power than any front ports. It also depends on how old your computer is, but in general if it has XP on it it should have enough juice to power the drive.

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Beeps and computer not reading USB port


usb drive get faulty. replace it.

Oct 03, 2008 | Computers & Internet

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My drive is not recognized


I've had this problem before.

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

Jun 27, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

1 Answer

Trouble


Did you try a different USB port?

If the drive has a power switch on the back, make sure it is off when you plug it into the laptop. Once it is plugged in, then power it on.

One other option is to plug it in before powering on your laptop and seeing if it recognizes it after boot-up.

It is always important to use the Safe Removal method when detaching USB drives from your computer...

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Transfering data


If you are having issues accessing the drive i've encountered that situation before

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

Mar 12, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

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