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Our canon i9900 printer keeps putting blach smudged parallel lines on the white non printed back areas of greeting cards we are printing. How do we get rid of these?

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  • zorie Nov 08, 2008

    I got the advise to clean the printer but what I really NEED is HOW exactly to clean the printer where the smudges appear. I understand that some ink rubbing is happening I just don't know the proper procedure. It appears that it is smudging as it comes out of the printer-- on the back side mostly but I can't see where the smudge issue is coming from. Please advise... I am sure this is a common problem and I love this printer. So hopefully you can help me. Dan

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Dear Sir/Madam,

Have you replaced the toner cartridge since 95% of image issues are caused by bad toner cartridges.

1. Take the paper out of the printer.
2. Turn the printer on.
3. With the printer on, hold down the form feed button (the other button, there are only two: power and the form feed) and watch the status light.
4. When the status light has blinked three times, let go. The printer will make some noise and attempt to feed paper and it will keep doing this cycle 4-5 times. When it’s done you can put paper back in and print.
I did this maintenance routine one time and reprinted the tendrils that were smudging and they turned out perfectly. I printed 4 copies and each one was perfect.
I don’t think there’s any downside to doing this cleaning routine, it uses no ink like a head cleaning does so I plan to do it after any long printing session just to keep the rollers clean.

thanks
goodluck





Posted on Nov 08, 2008

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You should follow the printer maintenace wizard on how you will clean the print head. thhis utility always come when you install the printer driver.

Posted on Nov 08, 2008

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Sir you can try printing a thick paper (not so thick) to remove the smudges and do this repeatedly until the smudges are gone. Also look for your software of printer and see the calibrate option. check also the cartridge if connected properly.

thank you for using fixya
CHARCOIS

Posted on Nov 08, 2008

  • Charris Suaybaguio
    Charris Suaybaguio Nov 08, 2008

    have you tried bubble jet utility software? On that software there is a way you can eliminate smudges and perform some utilities on your printer. Can you look that on your CD software camed with your printer? I believe that is included if not then i will find one for you.





    CHARCOIS

  • Charris Suaybaguio
    Charris Suaybaguio Nov 08, 2008

    try this color calibration utility



    http://www.canon.ca/sd_busdrivers/buzdri...

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Do a test print on a regular paper to see if the lines show up, if it doesn't - card used is either too thick or wide.

locate the area where the lines came and swab it.

Posted on Nov 08, 2008

  • monk3ybidzness
    monk3ybidzness Nov 08, 2008

    card comes out face up - depending on "how you flip" the card will give you the idea where the lines of ink originates.

    confused ? swab both sides where the paper is moving and up to where you can stick your hands into.

  • monk3ybidzness
    monk3ybidzness Nov 08, 2008

    look closer and closer where the paper moves - you wont get lost, theres only one lane where the paper moves.

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The area from where the paper comes out has the ink leak there and it needs cleaning to avoid these problem.

Posted on Nov 08, 2008

  • mmechanics Nov 08, 2008

    the ink leaks in that area and get dried after sometime and become stiff at some part of that area .so when ever the paper passes through that area the stuck ink touches the paper and gives that strips on the back side of the paper.

  • mmechanics Nov 08, 2008

    in the area from where the printout comes.just lift the printer cover and u can see the area from where the paper exactly comes out when you give the printout.the area is black in colour and the length of that black area is near to 12"inches.and there are small steel like fittings in that area.you ust have to clean that area of steel and also the sides of that steel area.u can clean it with isoprophyll and tissue paper.just OFF the printer and then take some isoprorhyll in the tissue and rub the wet tissue on that area properly.

    if this does not helps the printer needs to be opened and that cleaned part by part.

    taking it to the repair center is much advisable.as your printer is absolutely ok.and just needs servicing it will not be to costly.







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