Question about Vision HDV-42P2 Television

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50 " Samsung Plasma TV

Tv is only 3 weeks old mada a loud crack and started to buzz turned off TV and Noticed a large u shaped crack in top left of screen. contacted supplier. engineer stated it was possibly an iverter fault which cracked the glass when it failed. however teh supplier now state cracks can only occur when tv is accidently damaged.
can i prove teh inverter cracked the plasma tube? I have a 50" samsung plasma TV and after 2 days of watching it the screen went blank and had a u shaped crack at the top left hand corner of the screen. the store nor the manufacturer will replace it. what should i do? Vizio 42" Plasma... about six weeks old... using the internet when suddenly heard a loud pop... a buzz and the screen went dark... turn off the T.V. and found a large U shaped cracked on the left hand side facing the screen, about half way down the screen and the crack measures approximately, looking at the screen, crack is about a foot long down the screen and 4 to 6 inches wide. Called Vizio support they said I did it....
which is a bunch of BULL!

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  • zbb1 Dec 15, 2008

    I have Samsung 42" plasma...same thing happened last night...less than 2 days old...we'll see how the return process goes. The crack in mine goes all the way across left to right

  • Anonymous Jan 15, 2009

    I have a 42'" same thing loud buzz no picture crack in screen.  Had the tv less than two months.  Will try to return see what happens.

  • Johndoe16 Feb 04, 2009

    I have the exact same problem with my 52' Samsung Plasma... I was watching TV, had the DVR on pause for a second to talk to my gf then we heard a cracking/popping sound followed by a buzzing sound.. we didn't know what it was but then noticed the picture on the tv starting to fade colors eventually going completely black. I immediately unplugged the tv figuring it was either going to catch on fire or blow up. Then, after further inspection I noticed a small crack had formed in the upper right hand corner of the "inner" plasma screen. I called Samsung customer support figuring it was an easy fix (obviously I didn't cause it, no physical damage to the outside of the tv anywhere, its been sitting there for 3 months untouched!) and they were very eagar to immediately tell me any type of crack in the screen is considered "Physical damage" and not covered under their warranty. Anyhow, after further explanation and pursuasion they scheduled a service tech to take a look at it. The service tech agreed there was no signs of any physical damage to the outside of the tv, and it puzzled him how the crack occured. He seemed confident that Samsung would honor the warranty and have him replace or fix it and went on his way... Anyways, I called Samsung shortly thereafter and there seems to be a loophole. What the service tech told me at my home compared to what he wrote in his report to Samsung was completely biased against me. He danced around his words stating he didnt see any outside physical damage, but Samsung considers cracks as physical damage... which is what the customer service rep on the phone started to reiterate. Now, my question is how could I damage the inside of the tv without first damaging some exterior part of the tv? and how do they come to the conclusion that it is considered physical damage? I became agtiated. After an hour of arguments I quizzed the customer service rep on his knowledge of plasma tvs, he stated "I dont know much really, besides they are different that LCD's"... This is the guy who will make the final call if I get a replacement or repair and he has no personal knowledge whatsover of plasma tv's to make any type of educated or informed decision. I was blown away. At this point I ended the call, he informed me he will call the service tech that came to my home to get some more info and call me back. If they do not agree to honor the warranty I will be taking them to court indefinately... now its coming down to principles. If anyone has the same problem please post it here.

  • angelvasaby1 Feb 17, 2009

    yes!! i have the same problem the plasma 50" Samsung we bought it in november by january we were watching tv and we heard a cracking/popping sound followed by a buzzing sound the screen went black and it has inside crack on the screen. they say is phisical damage they dont want to replace it. dont know what to do

  • ywong91301 Feb 20, 2009

    WE purchased a 42" Samsung Plasma TV at the Black Friday after Thanksgiving sale. At the beginning of Feb, my wife was watching it and all of a sudden a pop noise came from the TV and the picture gone away, followed by a buzzing electrical noise. She called me and I noticed a crack along the upper right hand coener on the internal panel. The outside glass is OK. Called Samsung's 800 number and a tech. showed up a week later. He look at it and agreed that the damage was not due to extrenal force, because there was any sign of external damage exxept the internal crank. He said he has to report to Samsung and they will get back to him. Today, a week later, after not hearing anything from them, I call Samsung and talked to a Tech. Rep. and was told that the TV has "physical damage" and is not covered under warranty. What nare my options other than takling them to court? Are there any class action law suit going on regarding this?

    Thanks,


  • mysonvin1 Feb 21, 2009

    I just bought my panasonic 50 inch plasma tv today 02/20/09 from circuit city, when i opened the box the screen internal screen has like 20 huge cracks in it, I took it back to circuit city and they said since they are going out of business there is not a thing they can do for me I would have to go through panasonic warranty to have it addressed will they replace it? Cracked out of box.

  • seemab19 Mar 05, 2009

    OMG... I cant believe it just happened to me but my tv is 2years old and out of warranty. It is Samsung 42" plasma screen tv. I heard a noise like pop and i straight away switched off from the mains. It has a massive crack from top to bottom in the middle of the screen. I dont know what to do or how much would it cost me to get it fixed. This is a fault with Samsung TV's by the looks of it. Can we not do anything about it.

  • Johndoe16 Mar 11, 2009

    I'm Johndoe16, the guy who posted the message above. After 2 months of arguing with Samsung over the phone, they have finally refused to replace or fix my Plasma TV. I've placed over 20 calls to them so far (hours upon hours of wasted time... they never call me back, I keep getting the run around). In the end they basically called me a liar and said the TV popping then cracking on its own was impossible, basically saying im crazy. To top it off they said cracks are "physical damage" no matter how it got there, which I replied.. what if that crack formed (repeated heating and cooling causes this) from a hairline fracture defect in the glass from fabrication? Of course he couldn't answer that. In the end, during my last call I threated legal action (last resort), which I don't think they took very seriously. Unfortunately for them, a good friend of mine is a lawyer who's aware of my situation and helping me out. Our initial plan is to send a letter of intent to their legal department (see if that stirs up the pot), then file a claim with small claims court. If I have too I will hire some company to take apart my TV and analyze the glass for defects (The warranty states the plasma screen is covered for defects). If any of you guys/gals above want to participate in suing these guys, let me know, I'm starting to make preparations. Like I told them on my last phone call... I'm NOT going to let this go. This IS a factory defect in the glass, not matter what BS they tell you on the phone.

    Contact me at Higgins_jr@hotmail.com if interested.

    Maybe a letter to their legal department stating our case would be enough for them to replace our televisions. Prove that these are not isolated incidents, its a real problem.

  • Anonymous Apr 14, 2009

    Have had the same problem with a 50" samsung plasma tv. Have found no solution to the problem either.

  • Anonymous Apr 22, 2009

    This happened about a year ago, I was watching my 42" Samsung plasma, and heard a popping sound and then a buzzing sound after the screen went blank. Contacted the Brandsmart and Samsung. They both claimed physical damage and refused to do anything about it . The TV now lives in my garage.

  • Anonymous Apr 24, 2009

    Samsung 50 in- Model PN 50 : same problems (loud crack and started to buzz turned off TV and Noticed a large u shaped crack)

  • Anonymous May 08, 2009

    Same problem, PN50A450. Crack in internal plasma display and loud buzzing sound. I am 1 month into this process and I am so upset. What a waste of $1500.

  • misuarez May 16, 2009

    We had been using our new 50" Samsung plasma TV for 5
    weeks, all of the sudden while we're watching TV a loud noise comes out of it
    and a line starts appearing on the screen. It turned out to be a crack on the
    panel, but in the inside. The TV is not even mounted, we didn't touch it,
    didn't do anything to it and it's been sitting there for 5 weeks. A Tech sent
    by Samsung looked at it and specify to Samsung that there was no external
    damage, not a a scratch... NOTHING, still they refuse cover the TV because they
    say we damaged the TV.... HOW????? BY WATCHING TV????

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I have created a group so we can join and try to solve this issue, please register at against_samsung@yahoogroups.com so we can get organized and get a lawyer, I have seen more than 30 people online... hopefully there are even more. Thanks! Suarez

Posted on May 16, 2009

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I purchased a 50 inch Plasma Samsung TV last June 2009. The plasma screen cracked as well in December 2009. No evidence of physical damage. Samsung first said it was normal wear and tear. So we argued that it was still under warranty. I had the TV less than 5 months. As well they refused to send a technician to look at it because I am from a small town, but they do sell the TV's here. So we sent in pictures as per request of Samsung customer service. Then then changed their story and said it was physical damage. To top it off, the customer service rep refused to even talk to us anymore to try and explain their decision.

So after a month of fighting and getting nowhere, we went to the business where we bought the TV. They told us they would fight Samsung over this issue. After a week they told us the same thing. So now I was supposed to just accept the fact my TV was broken and walk away, however, the fight was not over. My girlfriend messaged the head office of the company from which we bought the TV, and they said they would try and work with samsung to resolved the issue. Two months of waiting to find that Samsung refuses to answer them as well. So we made arrangements to have the TV driven to closest city 3 hours away, where it was taken t an approved Samsung repair center. Their technician says it wasn't our fault and forwards the paperwork to Samsung. STILL Samsung refuses to replace our TV. They say they are going to still go by the pictures, instead of listening to the repair center. We immediately launched a complaint with the Better Business Bureau. I advise everyone else to do the same. Get the word out how crooked Samsung really is to everybody.

I started a facebook page to promote this fact. "Samsung is screwing me Around". Please join and tell your story. Invite anyone you know that may be fighting with Samsung as well.

Posted on Apr 24, 2010

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I have the same issue. Just happened two days ago while watching TV. Had the Best Buy Geek Squad come out and they are telling me that is was a transportation issue and that they will not cover it. I have had this TV for 2 weeks and it made a loud pop, screen went black, sound quit about 5 seconds later, and then started making a buzzing sound. Best Buy will do nothing for me, Samsung is sending their certified repair company out next week to likely tell me the same thing, that somehow I magically caused my TV screen to crack w/o zero damage to the TV weeks after it was delivered.

Posted on Aug 28, 2009

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I have a 50" Panasonic Plasma Television that suddenly went black while watching a morning television show with the both of my children.....Within seconds the sound went and then a loud buzzing sound started. Geek Squad finally got out here on Thursday, January 7, 2010 and he spotted a large crack in the panel of the plasma television. He is claiming that the only way that this crack could have formed was from physical damage....I asked him what kind of physical damage would cause such damage because I thought the glass was pretty strong in order to protect the panel of the plasma television? He stated to me that if it wasn't me or my husband, then it MUST have been one of my children that threw something at the television and caused this crack! I was absolutely shocked and insulted at the same time. Our plasma television was put up in a "high" position in a casing just for the telelvison so that no one could get to it. I am 5'7" and I even had a hard time cleaning the glass of the telelvision. So, there is no way that my children could reach it either, obviously...DUH! I know for a fact that no one touched our television....Well, anyways, Geek Squad is not willing to do anything to rectify the situation and neither is Best Buy...Where we purchased the televison. Now, I waiting to hear back from Panasonic. I e-mailed a "Manager" regarding the accusations and some pictures to show them where the crack in the panel is. I even e-mailed them a video showing them that there is no damage whatsoever to the glass itself...no cracks, scratches, fog markes, etc....So, there is no way physical damage could be the culprit. This is the third time that we are having a problem with our televison, so for all we know this televison was damaged when we received it. It is so frustrating to see a $3500.00 plasma television sitting on the floor of our family room with a comforter over it. This is not a matter that I am willing to frop. If Panasonic is not willing to help us, then I will be sending a consumer complaint to out Attorney General, and then go from there. Our television will be fixed if it is the last thing that I do.

Posted on Jan 09, 2010

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Same issue with a 42" Samsung Plasma. Watching TV and this black blob came in from all four corners and took over the tv until it blacked out completely, then this loud noise which is all the TV now does. Total waste of money. The screen is now cracked so the repair people wont fix it!!! VERY UNFAIR AND VERY EXPENSIVE!

Posted on Jan 19, 2010

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jerryg50
  • 1635 Answers

SOURCE: 50 " Samsung Plasma TV

Get the tech supplier to tell to the manufacture and the store what he told you.

Physical damage on any electronic device is very hard to have serviced under warranty. I have never seen a plasma display crack on its own. But, anything can happen.

I once saw a man drop a newly bought plasma TV in a parking lot outside from where he bought it and the screen broke. He never even made it home from the store!

Maybe you should contact a lawyer or someone who can give you legal advice about how to proceed with this. In different countries and different states the consumer protection laws are different.


Jerry G.

Posted on Sep 26, 2008

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Hello,

First of all if this problem happens to you I am very sorry - it puts consumers in a very bad situation because any retailer or manufacturer will typically deem a screen crack as damage caused by the owner and therefore not honor return policies and/or warranty coverage.

With that said, please remember the golden rule of retail, "If you b*tch enough you get what you want."

I am young @ 20 years old and have worked in retail (specifically electronics stores) for 4 years. I recently purchased a Samsung 50" Plasma series 4 from Sears and experienced the problem described above in almost the exact fashion except my tv was only 8 days old.

After reading this post, I immediately called Samsung @ 1-800-726-7864 and notified them of the problem and declined service (because I was still within Sears return policy) but made sure to get a reference number which proved I contacted Samsung.

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Now, explain to the manager what happened all over again. You will hear many rebuttals but what is important is to remain confident that the problem was not caused by you, the owner but was actually a manufacturers defect right out of the box. Prove this by demanding the manager to find any physical damage on the screen casing - also since only the internal screen is cracked, ask him to touch the screen. If he's still not convinced have him google, "samsung plasma loud noise cracked screen." This issue is widespread and well known in forums.

If all else fails, ask the manager for the district or regional manager's telephone number. Remember the golden rule and don't leave the store without a refund or exchange.

------------------------------------------------------------------------------------------------------

If you're outside the return policy, contact Samsung and schedule a technician to come to your home. Again, stress the fact that many people are experiencing the same problem and the crack is internal (there is no external damage).

Make sure to get a copy of the technician's report because many people have said the technician agrees in person, "oh yeah, the problem seems to be a manufacturers defect" but writes on the report, "no picture - screen cracked." Do not let the tech leave until he provides an accurate, non-biased, and detailed report.

If Samsung still doesn't approve the repair/replacement then file a formal complaint with the Better Business Bureau. I have read in many forums that this method seems to be the quickest and surest way to get Samsung to take responsibility for their defective tvs.

I wish everyone the best of luck in correcting this issue - and please if you're reading this before considering buying a Samsung plasma tv - DON'T - stick with lcd. I've owned three Samsung lcds for years with no problems.

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I have the same problem with my 50' plasma samsung tv. About two weeks ago I was watching tv I left the room to use the restroom and when I came back the tv was making a buzzing sound and I quickly turned...


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