Question about Vision HDV-42P2 Television
Tv is only 3 weeks old mada a loud crack and started to buzz turned off TV and Noticed a large u shaped crack in top left of screen. contacted supplier. engineer stated it was possibly an iverter fault which cracked the glass when it failed. however teh supplier now state cracks can only occur when tv is accidently damaged.
can i prove teh inverter cracked the plasma tube? I have a 50" samsung plasma TV and after 2 days of watching it the screen went blank and had a u shaped crack at the top left hand corner of the screen. the store nor the manufacturer will replace it. what should i do? Vizio 42" Plasma... about six weeks old... using the internet when suddenly heard a loud pop... a buzz and the screen went dark... turn off the T.V. and found a large U shaped cracked on the left hand side facing the screen, about half way down the screen and the crack measures approximately, looking at the screen, crack is about a foot long down the screen and 4 to 6 inches wide. Called Vizio support they said I did it....
which is a bunch of BULL!
I have created a group so we can join and try to solve this issue, please register at email@example.com so we can get organized and get a lawyer, I have seen more than 30 people online... hopefully there are even more. Thanks! Suarez
Posted on May 16, 2009
I purchased a 50 inch Plasma Samsung TV last June 2009. The plasma screen cracked as well in December 2009. No evidence of physical damage. Samsung first said it was normal wear and tear. So we argued that it was still under warranty. I had the TV less than 5 months. As well they refused to send a technician to look at it because I am from a small town, but they do sell the TV's here. So we sent in pictures as per request of Samsung customer service. Then then changed their story and said it was physical damage. To top it off, the customer service rep refused to even talk to us anymore to try and explain their decision.
So after a month of fighting and getting nowhere, we went to the business where we bought the TV. They told us they would fight Samsung over this issue. After a week they told us the same thing. So now I was supposed to just accept the fact my TV was broken and walk away, however, the fight was not over. My girlfriend messaged the head office of the company from which we bought the TV, and they said they would try and work with samsung to resolved the issue. Two months of waiting to find that Samsung refuses to answer them as well. So we made arrangements to have the TV driven to closest city 3 hours away, where it was taken t an approved Samsung repair center. Their technician says it wasn't our fault and forwards the paperwork to Samsung. STILL Samsung refuses to replace our TV. They say they are going to still go by the pictures, instead of listening to the repair center. We immediately launched a complaint with the Better Business Bureau. I advise everyone else to do the same. Get the word out how crooked Samsung really is to everybody.
I started a facebook page to promote this fact. "Samsung is screwing me Around". Please join and tell your story. Invite anyone you know that may be fighting with Samsung as well.
Posted on Apr 24, 2010
I have the same issue. Just happened two days ago while watching TV. Had the Best Buy Geek Squad come out and they are telling me that is was a transportation issue and that they will not cover it. I have had this TV for 2 weeks and it made a loud pop, screen went black, sound quit about 5 seconds later, and then started making a buzzing sound. Best Buy will do nothing for me, Samsung is sending their certified repair company out next week to likely tell me the same thing, that somehow I magically caused my TV screen to crack w/o zero damage to the TV weeks after it was delivered.
Posted on Aug 28, 2009
I have a 50" Panasonic Plasma Television that suddenly went black while watching a morning television show with the both of my children.....Within seconds the sound went and then a loud buzzing sound started. Geek Squad finally got out here on Thursday, January 7, 2010 and he spotted a large crack in the panel of the plasma television. He is claiming that the only way that this crack could have formed was from physical damage....I asked him what kind of physical damage would cause such damage because I thought the glass was pretty strong in order to protect the panel of the plasma television? He stated to me that if it wasn't me or my husband, then it MUST have been one of my children that threw something at the television and caused this crack! I was absolutely shocked and insulted at the same time. Our plasma television was put up in a "high" position in a casing just for the telelvison so that no one could get to it. I am 5'7" and I even had a hard time cleaning the glass of the telelvision. So, there is no way that my children could reach it either, obviously...DUH! I know for a fact that no one touched our television....Well, anyways, Geek Squad is not willing to do anything to rectify the situation and neither is Best Buy...Where we purchased the televison. Now, I waiting to hear back from Panasonic. I e-mailed a "Manager" regarding the accusations and some pictures to show them where the crack in the panel is. I even e-mailed them a video showing them that there is no damage whatsoever to the glass itself...no cracks, scratches, fog markes, etc....So, there is no way physical damage could be the culprit. This is the third time that we are having a problem with our televison, so for all we know this televison was damaged when we received it. It is so frustrating to see a $3500.00 plasma television sitting on the floor of our family room with a comforter over it. This is not a matter that I am willing to frop. If Panasonic is not willing to help us, then I will be sending a consumer complaint to out Attorney General, and then go from there. Our television will be fixed if it is the last thing that I do.
Posted on Jan 09, 2010
Same issue with a 42" Samsung Plasma. Watching TV and this black blob came in from all four corners and took over the tv until it blacked out completely, then this loud noise which is all the TV now does. Total waste of money. The screen is now cracked so the repair people wont fix it!!! VERY UNFAIR AND VERY EXPENSIVE!
Posted on Jan 19, 2010
SOURCE: 50 " Samsung Plasma TV
Get the tech supplier to tell to the manufacture and the store what he told you.
Physical damage on any electronic device is very hard to have serviced under warranty. I have never seen a plasma display crack on its own. But, anything can happen.
I once saw a man drop a newly bought plasma TV in a parking lot outside from where he bought it and the screen broke. He never even made it home from the store!
Maybe you should contact a lawyer or someone who can give you legal advice about how to proceed with this. In different countries and different states the consumer protection laws are different.
Posted on Sep 26, 2008
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