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This worked for me. You want to start fresh so delete your HP printer in "Printers and Faxes". Also delete any HP software that loaded in Control Panel "Add and Remove Programs". Next in Control Panel under "Add and Remove Programs", the "Add and Remove Windows Components" TAB, check mark the file to add called "Other Network File and Print Services". After clicking next, the extra print files will load. Reload your software/ HP drivers and it should be fine.
If you do not have the disk you can use the links below to download the driver (copy and paste):
Setup and install HP Officejet 6310 All-in-One Printer:
Select your operating system HP Officejet 6310 All-in-One Printer:
I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.