Help my creative zen v plus freezes and wouldnt start up.
I deleted a video from my zen v plus and later when i tried to turn it on it showed the creative logo and then froze showing zen v plus.it refused to turn off and so i left it till the battery died.when i then plugged it to my pc it displays blue light,then starts up and freezes on the zen v plus. my pc also dosnt recognize it.i tried reset it. but exactly the same thing happns.pls help meeee! i got it when i travelled on vacation and icant return it.......
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had this same exact problem. To solve it I plugged into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 seconds. you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. from ther you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress
Hi - I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.
But I found reformatting the entire zen totally fixed it.
-directions- Connect your zen to your computer, go to windows explorer, click computer on the side bar, and your zen should be under "portable devices". Click on it. You should now be viewing the "storage media". Right click and select "Format...". This completely resets the zen, clearing any preferences or media you put on it and the freezing problem.
It was annoying putting all the pictures, videos, and itunes back onto my zen, but at least it works now. Since I've reformatted it, I have had no problems.
Hopefully this helps others who experience this problem. --Lillian
I had the same repeating problem with my Zen V Plus 2GB. There is a tiny hole on the left side of the player, underneath the on/off switch. Stick a paperclip in there and press gently to reset your player. I lived for 6 months letting the battery wear itself out before I discovered this reset hole. I finally found the offending piece of music and deleted it from the player. I haven't had any problems with my Zen freezing since deleting that song. Pay attention to whether it always freezes on the same media, that might be the source of your problem.
ZenV Freezes Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?