Question about Canon PIXMA MX310 All-In-One Printer

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When Trying To Scan, ScanGear Message Comes Up Saying Cannot Comminate With Printer.

Whenever I try to scan, no matter if im using the included software or have pressed a button on my printer and used the software from there. A Message appears says that it cannot communicate with the scanner Error Code 2,155,0. Its really annoying because I cannot scan anything.

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Make sure the "Still Image Service" is running on your system. Right-click "My Computer", select "Manage", then open "Services" applet. Scroll down to the "Still Image Service", right-click it and set its properties to "Automatic", then right-click it and "Start" it.

Posted on Jan 04, 2009

  • unfadingbeau
    unfadingbeau Sep 25, 2012

    Now a days the service is called WIA or Windows Image Acquisition, not Still Image Service


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I have the exact same problem, when I tried to access the WIA through services and I told it to start I got an error code: 1068 " the dependency service or group failed to start. Now I have a HP all-one hooked up and It works just fine. I have reloaded the software three time and I am in contact with Canon Support. This is the pitts.

Posted on Aug 11, 2013

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Does ScanGear run on a Server?

Posted on Jul 23, 2009

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Try to check if the cables are connected from the back of printer to your computer, try unplugging and replugging it. then try scanning again.

Hope this helps

Posted on Nov 08, 2008

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