Question about HP LaserJet P2015dn Printer

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HP P2015 Has Paper LED Solid Lit. Will not go off. Help!

I have two printers that do the exact same thing. The paper LED is solid. I have changed paper trays. changed the type of paper in the tray and it will not continue past that LED.

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  • 2 more comments 
  • mcanning Jan 22, 2009

    All 3 error lights are lit and the Go light is off (top 3 lit & bottom 3 are not lit)

  • Anonymous Mar 06, 2009

    same problem

  • kkao Mar 27, 2009

    Paper LED (not Paper Jam LED) is stuck on. Removing the memory upgrade solves the problem. But why is it stuck when memory is installed in the memory upgrade slot? I've tried different DIMMs from different memory manufacturers in several P2015 series printers with no luck.

  • Anonymous Mar 30, 2009

    Had the same issue and the solution resolved it for at leat the short term.

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3 Answers

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Hello,

It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
HP P2015 Has Paper LED Solid Lit. Will not go off. - c01553062.jpg
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

Posted on Nov 10, 2008

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GO TO THIS SITE.
http://www.fixyourownprinter.com/forums/laser/48992#22

THIS IS A KNOWN PROBLEM WITH THE P2015 PRINTERS AND PRINTER NEEDS TO GO BACK UNDER WARRANTY.
THE EPROM ON THE FORMATTER IS BAD

Posted on Nov 12, 2008

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Models P2015 and P2014, do the have the same formatter boards?

Posted on Jun 25, 2010

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Is there any text to indicate what this light refers to?

In general, you might want to remove paper trays, and use a compressed air can to spray inside the printer, especially the paper path. Oftentimes, paper dust will impede a photo-optic sensor, and keep an indicator light lit when there i no real reason for it. It can also give you a paper jam indication when there is none.

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Dear gentlemen,

Hope this helps you sort out the problem. Please check paper jammed pieces of paper remains from paper in to out paper path. Check if the paper is properly picked-up, else check rubber roller pick-up and the solinoid motors that control to fed on and off the tray to engage pick-up. Check paper path sensors if possible. If you can determine when is the paper Jam happens please advice. Other means you can also refer your manual and machine diagnostic menu which part of the operation the paper will jam.

Best regards,
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