Question about HP LaserJet P2015dn Printer
I have two printers that do the exact same thing. The paper LED is solid. I have changed paper trays. changed the type of paper in the tray and it will not continue past that LED.
It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.
Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.
HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx
If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.
Please let me know the next update.
Posted on Nov 10, 2008
GO TO THIS SITE.
THIS IS A KNOWN PROBLEM WITH THE P2015 PRINTERS AND PRINTER NEEDS TO GO BACK UNDER WARRANTY.
THE EPROM ON THE FORMATTER IS BAD
Posted on Nov 12, 2008
Models P2015 and P2014, do the have the same formatter boards?
Posted on Jun 25, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 10, 2012 | HP LaserJet P2015dn Printer
Jan 28, 2011 | HP LaserJet P2015 Printer
Nov 09, 2009 | HP LaserJet P2015 Printer
Jul 01, 2009 | HP Office Equipment & Supplies
Jun 20, 2009 | HP LaserJet P2015d Printer
Apr 20, 2009 | HP LaserJet P2015dn Printer
Mar 23, 2009 | HP LaserJet P2015dn Printer
Dec 22, 2008 | Dell 1110 Laser Printer
Jan 10, 2008 | HP LaserJet P2015dn Printer
10,139 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: