Question about Tomtom Maps Software

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Tomtom go memory card shows red cross when turning the unit on

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  • Bangadad Nov 15, 2008

    I have the same problem just shows the memory card with a red cross on and won't go any further.

  • vfpuppy Jan 01, 2009

    FROZEN MEMORY CARD with red x

    vfpuppy@yahoo.com

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Some files on your card got corrupted. This happened to me in meddle of nowhere. I had made a card backup before, so solution was to put the card into PC, format it , and restore backup. After that TOMTOM started working again. When I put the card into PC it didnot seam that enything was corrupted, so it must be some hidden file. From that time on, I bought additional card and restored it and now carry that card as backup if this happen again. If you did not make a copy or backup of the original card, you are out of luck

Posted on Jan 11, 2009

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Lost card

Posted on Dec 13, 2008


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1 Answer

When turn On can get the screen showing the GPS connected to Computer when not connected ,On Battery only, get red cross flashing


If your TomTom shows a red cross, it means the device is not able to load the software to be able to operate. Some devices have this software on a SD-card, some have it stored on an internal memory.
If there was a SD-card in your TomTom, I would suggest to put it back. If there is a empty SD-slot on your device, it could be you lost your SD-card, but some TomTom devices have an internal memory AND a SD-slot for memory extension, so if you have an empty cardslot it doesn't necessarily mean there has to be a card in it.

When you never saw a SD-card, probably some data went corrupt on the internal memory. When you have a SD-card, probably some data got corrupted on the SD-card.

To repair the software, you need to connect your GPS to your PC or Mac with a USB cable.
You also need the program TomTom HOME. You can download it for free on the TomTom website.
With TomTom HOME you can update the operating system of your device for free (map updates are nor free).

Try updating, and see if your device works again.

If this doesn't work, post it here.

May 14, 2015 | Tomtom GPS

1 Answer

Red cross help


Try taking the memory card out and giving the contacts a quick clean with a lint free cloth

Aug 15, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

When I turn on there is only a cross over the SD card.


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you updat.

Jun 14, 2009 | Tomtom One XL GPS Receiver

1 Answer

E61N help


Before all, make a backup of device thrugh explorer or similar.

On the same link;
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

longer down on the page, you will find:

What if the device still doesn't start?

If your device still only shows a cross after you turn it on, try formatting the internal memory or memory card of your device.
Please follow instructions carefully...

Apr 11, 2008 | Tomtom One Europe v2 GPS Receiver

1 Answer

Memory Card


The GPS unit is reading the card, but cant find any system files to boot from, hence the red cross over the card.

Go to:
http://www.tomtom.com/support/category.php?ID=1&Language=1&query=reset+button&FID=1898

Follow instructions...

Apr 08, 2008 | Tomtom ONE GPS Receiver

1 Answer

Memory Card


The DATA on your SD card has become corrupt or the SD card itself has become damaged / faulty. ..... Hopefully , some time back , you backed up your SD card to your computer ? . All you need do is format the card and then reload the files from your PC . If the tomtom still doesnt load up then you would need to purchase a NEW BLANK SD card and reload your backup onto it. If that doesnt solve your problem and if unfortunatly you didn't back up the original card then you will need to purchase a NEW TOMTOM SD card with activation code . Bad news and a learning process , always back up your tomtom card !

Feb 04, 2008 | Tomtom ONE GPS Receiver

3 Answers

Tomtom510


them two dont' work at all. please help. i earesed all the data of my tomtom go 510 sd card and i dont have a backup of them. does any one have backup files.

May 06, 2007 | Tomtom GO 510 GPS Receiver

1 Answer

Speed Cameras


You may have not written the entire program to the SD card. If you saved the program prior to the upgrade, start tomtom home program and reinstall the program. then upgrade again. The tomtom home program is not as user friendly as you would hope. Also turn the unit off, take out the card and then reinsert and turn the unit on again.

Mar 13, 2007 | Tomtom ONE GPS Receiver

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