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I have a Nilfisk GM200, the electrical cord does not retract when the button(cord) is depressed. can I get a new one? and who is my nearest agent?

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I have a Nilfisk GM200, the electrical cord does not retract when the button(cord) is depressed

Posted on Mar 06, 2011

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Either way, the canister will probably have to be disassembled to fix the problem.

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If you are having problems with a NIlfisk King cord reel it will either be that the cord is simply dislodged or the retract could be faulty. I have made a video showing how to pull it apart which could be used as a reference to diagnose the issue.
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I have a Kenmore Vacuum cleaner 116.24212. The retractable electric cord won't retract. How can I fix it?


The retraction mechanizm is likely jammed. Mostly likely the cord has jumped it's groove in the retraction wheel/hub. If you are good with tools there is a 70% chance you can get it to work again with a basic DCR operation. Most mechanical problems can be solved using this simple rule: Dissassemble Clean and Reassemble.

CAUTION: The retract mech has a powerful spring inside, avoid exposing. Most retract mech units are rivoted closed so consumers won't poke thier eye out.
CAUTION: UNPLUG THE UNIT

Open the unit from the bottom and the top lid of the canister should come off.
The retract mech should be obvious as it is where the cord comes into the unit.
Look for the cord being bound by iteslf either on top or underneath (lie two cordes in one groove)
Remove any binding.
If you see no debris or obsticals for the cord to retract (where it is getting stuck)
Your spring could have sprung!
Do you feel and retract at all?
Can you locate the releae mechagnism?
Does the Release button seem to function? When Pressed it should take pressure off of the cord hub.
The retract mech may need replaced. Overall the cost will be about $60 for parts.

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Vacuum emitting strong odors when it's on.


Hi there SmartAlec from NelsonVacuums.com.au here. I am a nilfisk vacuum agent and although i havent actually worked on one exactly the same as yours there are no Nilfisk with any kind of washable filters at all. I think you will have to replace it. If you are in Australia i can check out the cost of replacement filters for you just drop me an email with the exact model number.
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My 4 yr old Nilfisk vacuum cleaner has been working fine up until now. But suddenly, it has hardly any suction power and also, hot air seems to be coming out thru the vents on top and also thru the space...


Hi there SmartAlec from Nelsonvacuums.com.au here.It sounds like a blockage of some kind. The best way to find it is to set the machine up for normal vacuuming and remove one component at a time until the suction returns. eg turn on and feel suction under floor head - not good? then remove the rod, then the hose.
Once at the machine on its own it gets a little triky as i don't know which model you have. However if you have a bagged model remove all the filters and the bag and retest. There will be at least 2 filters, one before the motor and one after (maybe under the vacuum or right at the back). If it is a bagless model even though the filter may look clean it is probably blocked with very fine dust. If suction returns when the filter is removed then you need to buy a new filter. I am a nilfisk vacuum cleaner agent so i can supply a filter for you.
If this still doesnt help you are welcome to call me if you live in australia my contact details are on my website www.nelsonvacuums.com.au.
Hope this helps !.
Happy vacuuming :)

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Tools required: Haxalobular screwdriver (Torx or 'Star'), Strong hands/fingers, flathead screwdriver.

Possible hazards: sharp edges (metal plastic), bacteria enriched dust/dirt.

Notice the black ring/skirt near the bottom of the unit...sit on the vacuum cleaner, and pull very firmly at the ring, which will begin to click and pull upwards, rotate around the unit pulling the ring up until the whole ring comes off and you can pull it off over the top of the unit.

Now, there will be a white plastic ring revealed around the unit, using a Flat Head screwdriver to pry the ring out of the grooves it sits in (pull it off towards the bottom of the unit as opposed to the intial black ring coming off upwards).

Now take the handle of the unit and give a firm **** upwards, the whole encasement will slide off in your hand.

You will now see the spring loaded cord retracter. The problem here is that the spring has become too losely wound back onto the larger spindle, or it is dirty.

Firstly pull the entire power cord through the outer shell that you removed (you will need to unscrew and remove the black facade that the cord goes through otherwise the head of the cord wont go through).

Then take the plastic cirlce cover off the smaller spindle (carefully as the wound tin spring could pounce).

Now you need to manually turn the larger wheel clockwise until it has no coil left on it, and the smaller coil now is full.

While winding, dont let the powercord wind back onto the wheel, let it sit to the side (there will be a bit of tangle which will go back to normal when we finish winding back the other way).

Once it is fully loaded onto the smaller coil, wind it back on to the larger coil again, but make sure it's loading on 'tight'. You can ensure this by keeping some pressure on the smaller spindle while winding (be carefull because the coil edge is sharp). Once the smaller coil is basically gone and there is just a small curved end of the coil, put the small spindle back on making the curved coil wrap around it.

Wind some coil back onto the smaller spindle so there is atleast one full ring plus a small overlap, around the spindle, or it may come off. Also, make sure that where the cord is coming out of the larger spindle, is pointing towards where it goes out the back of the vacuum cleaner, so that when you pull the cable it wont wind the wheel at all, otherwise it may wind some coil off the smaller spindle.

Proceed to put the unit back together, but before putting the white and black rings back on, test the retract button. I noticed the first attempt to put it back together that the external button had not lined up with the internal mechanism and it wouldnt retract, i had to open it again.

All done, it should now retract, but it will never be as strong as the day you bought it, but atleast you dont have to have the cord hanging round. Hope this helps.

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1 Answer

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Depends on the machine. If its a Sebo K model then usually pulling on the cord will re-automatically retract the cord anyway. Any other brand and it will need to be replaced by a qualified repair.

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