Until recently PCAnywhere was used from home to access a computer on our LAN. Have suddenly developed a problem of the remote locking, or locking up port 5631. PCAnywhere then locks and either cannot get in or cannot clear. Have tried resetting the 616 but this does not resolve the problem.
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Re: trouble with PCAnywhere locking the port
Ok ensure that nothing has changed.. Check the Firewall setting, at BOTH ends, to ensure that the "Port" is Passed thru.. also check to make sure the address's used by PCanywhere are the same at both ends. Perhaps the port ya been using has become "Blocked" somehow? OR some setting have been changed.. carefully check it all out. GL
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Are you using LAN? You can only access Administration if you reset the device through LAN (pressing reset button). You cannot access Admin config after reset through wireless... If your already using LAN, try turning your firewall off. And oh, your LAN should be plugged in to one of the LAN ports and not in the WAN port...
If not, someone has hacked into your computer and can see and access everything. They are using a program like PCAnywhere, or similiar to control your computer from an outside location. These programs can be masked and/or hidden from view. You need a computer repair shop to assist in locating and removing this program. Then you will need them or you to SECURE your network, modem, and/or computer. A firewall will help greatly.
That is correct Symantec list supported operating systems and Windows 7 is not compatible..
System RequirementsWindows 2000 Professional/Server/Advanced Server
Windows XP Home/Professional (32-bit and 64-bit)
Windows 2003 Server Standard/Enterprise (32-bit and 64-bit)
Windows Vista Ultimate/Business/Enterprise/Home Premium/Home Basic (32-bit and 64-bit)
Windows 2008 Server
Internet Explorer 6.0 or later
I believe your initial problem was for PCAnywhere rgiht? just make sure ports 5631 (Data Port or TCP) and 5632(Status port or UDP) is properly opened/forwarded on your router's config page plus make sure that you instruct the router to forward those ports to the computer that you have PCAnywhere plus I have read some articles that newer versions of PCAnywhere 10.+ 11.+ will not work with older version 5.+
Now if it still doesn't work try setting up DMZ for you host computer(Note: enabling DMZ will open a wide range of ports, well common ports that is).
I'm not familiar with that router at all and I didn't find any doc's online for it so I'm running blind here but...
If the router has it make sure "Block WAN Request" is disabled or you won't get anywhere.
Also I don't know if the print server has anything to do with your problem. Have you tried mapping those ports directly to the host in the router?
TCP PCanywhere port 5631 Inbound 192.168.1.[host IP] port 5631
UDP PCanywhere port 5632 Inbound 192.168.1.[host IP] port 5632
I'm also assuming that you're using a static IP on the host. You don't want to use a dynamic IP.
Hope this helps.
Let me know how you make out,